Reviews for Omnisend Email Marketing & SMS

Woodland Essence

2023-10-03

United States

Maria and the Omnisend Team were prompt and efficient in handling our problem. Using both chat and email, Maria and company kept us in the loop while solving our problem. Omnisend software has help us market our products for the last three years

Omnisend team is very helpful! I reached out via email and they responded back in a timely manner (less than an hour). Agustin and Baarath provided me with screenshots and step by step instructions on how to segment my audience and export in a CSV file. I appreciate Omnisend's exceptional customer service and team members who are willing to help ASAP!

So far I am very pleased with this app. I previously used Mailchimp, but they were continually increasing what I pay, even though not everyone on my list was subscribed. I was up to $250 and then I switched my website to Shopify, who offered a free email service, I was all for it until it took literally 36 hours to send an email to 8k subscribers. Didn’t realize this until day of email blast was a big product reveal day and my customers found out about it a day and a half later. I was drawn to omnisend as another friend uses this site and it was already half the cost of Mailchimp. I was able to send my email out within minutes. Very pleased. I also love how it is fully integrated with Shopify, so I don’t have to download product images to upload to email, I just drag and drop product information directly from my store!

My first day using the app after trying Klaviyo. I left Klaviyo because subscribers were getting an "Unexpected Error Occurred" message and I could not fix it or get support because they do not offer live chat support as far as I could tell. Heard about Omnisend from YouTube, so I thought I'd give it a try. Everything was so easy to set up and worked from the first time. I needed help with something minor and Agustin responded to my question in under two minutes. Issue was clarified very quickly and we are up and running. I am well impressed, thank you.

Omnisend was my first choice as an email marketing app and so far it is going good. one thing I want to highlight is the support team is great. This is my first time with Shopify and using apps so I am way out of my league with knowing how to work certain things but Omnisend's support agents are super kind, patient and have been more than helpful when I have a question or an issue. Baarath and Kayque specifically have both been wonderful and great to work with and I hope you get to experience how helpful they are when you use this app too :)

Amazing experience with the Omnisend team especially Stefan. Great customer service and very happy with the App!

I love this app for its clean features, easy to use email editor, email flows, education and support received. Highly recommended. A special thank you to Olesia and the team at Omnisend for answering my questions

Maria is a helpful representive and also this app is good for small business too.

Bon support client. PS : Bien vu Stéf.

I love the app. It has all the necessary features and it is easy to use. The customer service is excellent. Especially Karine, who always answered my questions super fast and provided a quick solution almost in real-time. I will install Omnisend in all my stores!

Kayque was very informative and detailed when he helped me with all my questions while also being professional and timely. I highly recommend Omnisend's customer service!

Salma's customer service is really good! She provided quick and friendly assistance, making my experience a breeze. I highly recommend her and this company's support team.

I'm a newbie and needed assistance. Luiz was responsive and provided additional guidance beyond what I knew I needed.

Kayque was a lifesaver! They quickly fixed the issue of duplicate confirmation emails on my Shopify store. Their friendly demeanor and expert coding skills made the process smooth. I highly recommend this app. Thanks, Kayque!!

Omnisend is so easy to get set up and use. Don't how to do something? They have detailed and easy to follow & find resources on EVERYTHING. Still confused? Their chat support is quick and very helpful. Luiz was able to me answer questions and get flows launched fast. This was a great experience compared to the previous platform we used and eventually left for the exact opposite reasons. Olesia from Omnisend is also so helpful and ensure we were set up for success :)

Great app. Easy to use. Easy to set automation, set up a form. Beran is very helpful as well, he provide prompt and clear guidance to fix my problems. Recommend to you.

I really like the application, I started implementing the welcome discount popup then wanted to use also the shopify newsletter form but didn't know how to synchronize with Omnisend so asked info to customer service. Few minutes later I got a kind reply from Beran who gave me the possible solutions and I implemented the one which uses the omnisend embedded form. I really appreciated their speed in replying to inquiry.

Best email service that I've used so far.

By The Sea Bali

2023-09-19

Indonesia

Omni send is an easy app for Email marketing. We've got always help when we need it. Especially their staff Matija is amazing. He solved all the problems! Thank you!

Great customer service, replied super promptly and answered all my queries. Kayque was great at communicating and resolved my issues quickly. Would highly recommend this app

Omnisend is probably one of the best, if not the best apps on here. The customer service is phenomenal and super fast. Any technical problems that I may have with setting up my email, figuring out how domains work, or asking any questions. The support team working here is glad to help you out. Today I wanted to ask a question about verifying my domain settings to my store, and I was helped by Karine. She showed me step by step how to go about fixing the problems with easy wording and pictures as well too so I could get a better understanding. She also gave me more information about creating my business email. Overall, I love the app! Thanks so much to you guys :)

Omnisend has been impressive in their continued development on the backend as well as their personalized service.

The customer service is fast and very helpful. They were quick to response to my issue. Thank you!!!

Really terrific. I had an issue setting up the emails this morning and the tech support were super helpful. The UI is great. Wish I'd used it earlier.

Omnisend is a game-changer for us. Its user-friendly interface and robust features make it a breeze to create and manage highly targeted email campaigns. Moreover, I'd like to extend special thanks to their outstanding support team and especially to Gediminas Dilertas – his prompt and knowledgeable assistance has been invaluable in helping me make the most of this powerful tool. Omnisend has truly exceeded my expectations, and I highly recommend it to anyone looking to take their email marketing to the next level.