Reviews for Omnisend Email Marketing & SMS

Very good experience, the problem was solved quickly and the answer was simple and easy to understand.

Next level features and customer support - night and day difference in comparison to Mailchimp - Beran was extremely patient and helpful with answering all my questions!

Wow, a fantastic tool for fair prices and what a great support! Maria did an outstanding job in helping me with my problems and together we found the solution!

omnisend has one of the best costumer service i've ever seen. Kayque was awsome and helped me with all the issues i had and explained to me how omnisend works with details. i would definently recommend this app to everyone.

Beran provided excellent support in setting up domain verification and answering my questions with precision. The Omnised app is user-friendly and offers a range of valuable features. I'm highly impressed with both the support and the app's performance. Great job!

Perfect Tool to use - everything in ONE App. The is customer service. Had few problem/questions and had the opportunity to get in contact with Didem --> absolute perfect Customer Support. Very responsive, quick and easy solution to solve all of my problems!

TokTok Beauty

2023-10-19

United States

Terrible experience with their bad service. They keep changing the agents when you have a question or issue with your account. And they are not trying to help or understanding your situation. I got a technical issue of sending email campaigns with all broken product images, they solved it after a couple of days without noticing me. I only found out myself. After talking to them, they did not explain what was happening and offered a 20% off discount to compensate. But the funny part is the 20% discount overwrote my existing 30% off discount applied on my account??? And nobody gives a good reason for it or was able to switch it back! Feeling so disappointed with the bad service and surprised by their way of dealing issue. Thinking of changing to another email marketing app.

Matija gave me an amazing support!

I just wanted to give Omnisend support a big Kuddos SIia, Kayque and Baarath. I needed to switch my account over and they helped me through the process. I was more confused they they were. Sila created a video for me to see that everything was setup correctly. I can not be more happier. Everyone is with the other guys Im glad i stuck with Omnisend this experience has made it all worth while. Thanks guys.

Sanya was very patient in answering and helping me out. I'm happy with the overall service and it would be better if the price could be cheaper!

Sila from Omnisend provided excellent customer service. She was prompt, clear, and knew exactly what to do to help me fix my issue (which was to learn about embedded forms!) THANK you! Jean

Really easy to set up automations, forms and everything else. We are about to launch so we will see the results soon but the support team is amazing all around. Big shout out to Maria, thanks for all the help!

Messy Play Kits

2023-10-18

United States

I just migrated from another platform, and am very happy with Onmisend. It's generally very intuitive and easy to use, and I LOVE how easy it is to customize the emails! I've found their chat support to be extremely fast to respond and very helpful, especially as I've been navigating the transition and trying to get all my automations moved over as quickly as possible. Their support team is awesome- it's only been a few days and I've chatted with Maria, Sila, Deniz, Didam, and Stefan.

Karine is amazing.

Maria was great! She answered all my questions very quickly and without hesitation. Maria also sent me step by step instructions on how to find the information I needed as well as gave me additional information that will help me in the future!

Elviros

2023-10-17

Hong Kong SAR

Beran's assistance was very timely, and the problem I encountered was perfectly resolved.

Scammers. Their support agent are kidding with people.

Excellent and quick response to any challenges I have faced setting up work flows and creating emails. Baarath from the support team was excellent he took ownership of the issue I was having and solved it quickly.

Extremely happy with Omnisend's integration with Shopify and value proposition. Having tried all the other major ESPs, they all had problems. Omnisend is done right. Simple to install, amazing support (thanks Katie!) and incredible ROI. We're so happy with Omnisend!

Very good app & extremely good customer support! Customer service is outstanding and my special thx to Stefan!

Love Omnisend! Soo much easier to use than Klaviyo from my experience and I really appreciate the easy access to customer service. Happy to keep working with them for my new business.

I was working on Sunday night, preparing my emails for the week, when I realized my social links were not working. I sent an email to Omnisend support, and Baarath was able to promptly assist and solve my problem. Thank you!

Absolutely incredible customer service, so detailed in their responses, I don't think I'm exaggerating when I say it's probably the best customer service I've ever had. So appreciated thank you, very easy to use the app and everything works great.

Omnisend Support Help, with Specialist Beran, Deserves 5 Stars! I recently had a fantastic experience with Omnisend's support, thanks to Specialist Beran. Their response time was quick, and their expertise was outstanding. Beran not only solved my issue but took the time to ensure I understood the solution. Their professionalism and commitment to customer satisfaction were truly impressive. I highly recommend Omnisend, and I'm grateful for the excellent support provided by Beran.

It's very intuitive and customer support is just amazing - very quick and helpful to respond. Andrés was very helpful. I'd highly recommend using Omnisend for email campaigns, automation, pop up forms and building your email list.