Reviews for Omnisend Email Marketing & SMS

I was personally helped by Matija and he solved my problem in less than a minute. The fastest and best service I've had from an app.

I've been using Omnisend for a couple of weeks now. It's very simple to use and set up. Customer service has been very helpful. Andrés answered me right away, even on a Saturday night. He was able to give me all the answers I needed right away. Thanks for that! I am still new to this tool and look forward to discovering its full potential.

Increased price to $132 without notice. $100 more than what I was previously paying. Customer service is terrible. Their website provides false information/advertising.

Great app and great service, but their pricing keeps going up and up and they keep changing what you get with each package which is absolutely redicilous and where I come from is probably illegal. I will be closing my account in january

I reach out to customer support quite often and when i do its always top notch service. Kayque answered all my questions and provided me with excellent service

Well they are awesome

its really great

Finally an email app I can use that is simple and doesn't charge you extra for the basics! The customer service is A+. Beran was very patient, even if he had to reiterate. Thank you!

Omnisend was a plugin that really met my expectations, I'm still at the very beginning of the process, but I encountered a few problems and contacted the support team, they are working very well. I was able to reach a solution easily with the interest and help of Matija from the team, thank you very much.

Great!

I have had some issues with Omnisend since beginning using it, from it's limitation of sizing (popups) to a few other things. But today, I put the account on a freeze to explore some options and better looks, and they charged me for the freeze and also charged me for the next month of service. Doesn't get much more corrupt than that. I reached out to support (which they make difficult) and go a non-answer answer of let me pass this to someone else. Taking this and the price increases into account. I would advise against using Omnisend anymore, but be careful how you get out. They may charge you more for leaving.

Karine was super efficient and helpful and solved my issue within moments and was very friendly!

I switched my domain and changed my website to a new theme. I didn't know what to do with Omnisend settings. I am very grateful for Luiz' fast answers and help. It was very easy and my Omnisend works with my new website again. The best app ever! Thank you! ☺️

We've been using Omnisend emails for years and they are so easy to customize. Love the drag and drop! We've just started to use more marketing tools- such as automation and forms- and have found all of the help information very easy to follow. I love that Onmisend has 24/7 chat support, too. Maria was especially helpful and patient with helping me learn new tricks and giving me links to relevant information. Thank you!

Maria of the customer service was really helpful. What's more important is that she gives a full reply to my question and she tries her best to help.

I really enjoy using Omnisend! It's really intuitive and the online chat support is always there to help. Kayque helped me figure out an issue today in just a few minutes. Can't recommend Omnisend enough!

Omnisend Email Marketing & SMS is definitely a bonus to have connected to your store for solutions such as email & SMS campaigns, as well as automation. The platform is user-friendly and their customer service is great. Kayque from their support team was phenomenal in helping me solve a question that I had. He went above and beyond to follow up and provide extra tips.

E' un app molto semplice ed intuitiva. Adatta a tutti, anche non chi ha esperienza, con l'aiuto dell'assistenza, sarà in grado di sfruttare tutti i vantaggi e le opzioni che Omnisend offre. Ho ricevuto assistenza da Maria, che ha subito capito di cosa avevo bisogno e insieme abbiamo risolto il mio "problema". Grazie. Consigliata.

Matija is a nice person, he quickly reply to me and help me fix the question I have, it helps me a lot. Very useful marketing app!

I've cancelled this and they keep charging me!

Un support très réactif même pour ceux ayant l'offre gratuite ! Cette application est incroyable, une totale personnalisation accompagnée de toutes les options possibles ! Je suis conquis !

Beran was very responsive to my questions! The application support is very welcoming and helpful. Thanks for all your help!

I recently received exceptional customer support from Beran at Omnisend. They were quick to respond, knowledgeable, patient, and genuinely helpful. Their expertise, polite communication, and commitment to customer satisfaction set them apart. I highly recommend their services for anyone seeking reliable support. Thank you for going above and beyond!

Love using it so far. Customer support is fast and helpful. Diego helped me solve the issue.

Great software and the best support... Thanks Maria for making quick work out of fielding our questions!