Reviews for Omnisend Email Marketing & SMS

Very easy to use and I am not the most tech savvy person. I only had one issue and Kayque from the team helped me to resolve the problem. Great customer service and an excellent tool for my business and engaging with interested website visitors.

Great customer service!

Luiz was very helpful. Solved all queries instantly. Absolutely Grateful!

This is a great APP, plus the support team is fast at responding tor requests and very knowledgeable. Thank you!

Easy to use tool, great customer support. My product-based business has really embraced email marketing, and the ease of using Omnisend is a big part of that. Any time I've had a question, the team is very responsive and provides high-quality support. Olesia helped me with a billing question in record time, and this is consistent with all my interactions with the Omnisend crew. Update Nov 2023: another great help session, this time with Didem. Speedy, clear and useful assistance. So appreciated!

Olesia has been helpful and prompt in solving my query! Great service, thank you. Just signed up Omnisend to our shop. Super Excited!

Changed the plan and increased my tier fee automaticly but without any notification! I have paid more and they refuse to give me the refund!

Muy atención al cliente!! Resuelven todas las dudas y problemas con el sistema de manera eficaz. En concreto, Olesia me ayudó mucho!! Muchas gracias.

Olesia has been so helpful and so quick to respond to all my questions. Very grateful to have such great support!

Una piattaforma fantastica e un ottimo servizio di assistenza.

Beran was exceptionally helpful and solved my problems which felt quite complicated in a very easy and fast way.

The app is really good and easy to set up, the support i received until now it's been very helpful

I have installed this APP, but I have been unable to contact the customer service staff. The customer service icon on the APP is always gray, and nothing happens after clicking it. How can I contact customer service staff? And I can't find any way to contact customer service staff on your official website. I'm waiting for your reply. Thank you so much.

NIGHTMARE!! The prices don't get updated automatically to the changes in the product prices. Every time I am running a sale, I have to go through every single template in the automation and campaigns and basically delete and add again the products, what a waste of time! My customers kept getting emails with incorrect prices. That's the main issue but there are so many others too, such as if you edit the booster campaign, you no longer can send it only to people who didn't open the email again (you'll have to create a new segment just for this campaign)!!! Another one is when you add a discount code, the product prices don't reflect the prices after that promo code that is included in the email (you have to manually enter the before and after prices!!). Another one, the countdown timer can only be added to some templates and only a few popup forms, they're not part of the components that can be added everywhere. I can go on and on about how useless and time-wasteful this app is. What's worse, when I contact support to at least give my feedback in the hope they can improve instead of me leaving this 2-star review, their response is defensive without reasoning instead of actually accepting feedback. I can't wait to switch back to other apps that work way better once this holiday season is over. What's on with all the 5-star reviews? Most probably stores that have no idea what other email marketing apps can offer...

Maria was a HUGE help in figuring out a layout issue with an email. The issue was discussed professionally and figured out quickly. Very happy. Thanks again, Maria!

After switching email platforms due our old platform being discontinued, we've been using Omnisend for over a year now and are very happy with the platform's functionality and excellent customer service. The email automations are very flexible and allow for more conditional logic vs. similar platforms. Recently, we had some questions on emails that were failing (due to the email address, not us or Omnisend) and Sila on the Omnisend support team was very helpful and friendly. Thank you Omnisend for creating an affordable platform that far surpasses other platforms from a service and functionality standpoint!

SUPER!

Maria was very helpful!! Thank you!!! Very responsive/

Omnisend team is amazing! Maria helped me with very clear instructions and showed willingness to go even deeper in a topic.

I received excellent customer service from Matija and his tech team colleagues. They helped us to disconnect and reconnect Omnisend from BigCommerce to Shopify.

I had an issue that required customer support, and even though I was upset they were patient, friendly, and helpful. They were very fast with responses too, with multiple people jumping in to help me out so the issue could get resolved quickly. Would definitely recommend them!

It's a fantastic app, advanced but easy to use. The support is outstanding, super fast, Karine was very patient and helpfull.

Karine & Diego have been so incredibly helpful. The prompt and thorough customer service has made what appeared to be a tedious tasks, so easy to understand and accomplish. I'm able to accomplish a lot of my needs through this app and the customer service has made all the difference in my ability to execute on things in a timely fashion.

Karine from Omnisend helped us address our questions and optimize our account effectively. The customer service was prompt and solution-oriented. Thank you very much!

Thanks to Matija, I have omnisend installed on my shopify store. Thank you for your support!