Reviews for Omnisend Email Marketing & SMS

Switched from MailerLite to Omnisend and so far, so good. Had a little trouble in setting up (e.g. CSV file upload not working or some issues with automation set-up). But the team is on point and always here to help, quick response times. Thanks Salma for sorting out the issue with the automation for us!

Amazing app, very powerful and easy to use. We switched from Mailchimp and would never look back.

Good app for a good price. Support was also quick and helpful. I got stuck setting up some stuff and Olesia was quick to fix everything.

Great app and easy to use. Sent my first email in no t too much time at all. If I get stuck help is not too far away!

Teniamos un inconveniente con los pop-ups y Baarath fue muy amable, nos indicó como poder solucionar. Actualmente su propuesta nos ha sido de ayuda.

Sanya was so helpful with helping me get this set up in my shopify!! She was very patient and just amazing!!!

Super grateful for her she helped me so quickly and didn't give me a hard time. super sweet and helpful. thank you.

So I've tried around 6 other sms and email marketing apps and at least for me they were difficult to use and hard to understand. What I like most about the platform is the drag-and-drop features. ur able to easily create email and sms workflows

I've experimented with different email marketing tools, particularly those integrated with Shopify. Many were not intuitive and difficult to adapt to. However, upon a professional recommendation, I chose Omnisend for its ease of use. While there are aspects that can't be tailored, such as auto-response emails, their support team was both helpful and prompt.

Omnisend customer support is very attentive and quick! I needed help to replace my existing store with a new one. Baarath was very patient and kind and was able to help me with zero issues. :)

I picked this app because it was one that integrates with Shopify and I'm so pleased I did, as it has every thing (its own apps, that integrate with everything else, like Facebook, Zapier etc). Lots of support and tons of explanatory videos. Very impressed! I'm no longer art therapy now as I've changed my URL to reflect a more holistic online course provider. We're now Renaissance Self Betterment as we're all about personal re-birth to become the best possible version of ourselves. We provide online courses in mental health, personal development, happiness, success and more. Omnisend have one of the best support teams which personally makes them stand out for me above their competitors. Thank you Omnisend, https://renaissance-self-betterment.com/

I think Omnisend is the generally best ESP app based on price and performance. And the customer service is outstanding compared to other popular choices. At least if you are sending SMS as well. However to get 5 stars I am missing (by importance): 1. Ability to choose collections in automatic recommender. In order to automate without being extremely repetetive or irrelevant I need to insert different content. 2. Automations by the day of the week (weekly newsletters). So I can send a "this weeks bestsellers" each friday etc 3. Signup forms that recognise if user is a subscriber - When collecting subscribers is the main point, it makes littles sense not to be able to excluded already subscribed customers from getting popups. I have to have another app for this :( Anyway, thanks for a great app!

Customer support is awesome, always on hand and responsive. Luiz and the team are top stuff. Really help me navigating using the tool Highly recommend!

Great app for EDM and awesome customer service, always support us there. I'm now exploring all the sections, hope it helps us more.

Karine is the best tech support person I have ever met. Unrivaled speed of response with full patience. Wish I could get more customers at Omnisend!

In general, Omnisend is a very good Email Marketing app. It is simple to use, offers almost every service needed, and customer service is fast & great!

Thank Dilara. Quick response. Offering clear and detailed instructions for my questions.

Very nice app, complete and easy to understand. Customer service is amazing, patient and understanding. Special mention to Andrés who provided incredible advices and solutions.

Thank you very much for Baarath's patient explanations. Despite the simplicity of my questions, as a beginner, I found it a bit challenging. Baarath professionally resolved these minor issues for me. He is a highly professional individual.

I had a very minor issue, but needed customer service and Olesia at Omnisend did a fantastic job. The wait time was short and she was super patient and helpful and quickly resolved the problem 100%. Great customer service is so important and Omnisend has that! Thank you.

I am not very happy, very bad first impression of Omnisend. Downloaded app 5 days ago. Process was pretty easy in the beginning to set up but then I hit a wall by not being able to verify my domain. It's been 5 days yet nobody has helped me solve this problem, my business has been unable to send out marketing campaigns and it's been 12 hours since I last spoke with someone in customer service who basically ignored me. Terrible way to start things and it's hurting my business.

Olesia and team have been super helpful with my questions while I get used to Omnisend. It's a great app and really supporting my marketing. Thank you for all the assistance so far.

Excellent App, WOW! Very Impressive, I absolutely loved the free course! The best thing to happen to Shopify.. Thank You!!

So far, they have been great and very helpful! I look forward to continued work with them at this time.

Absolutely loving Omni Send! We recently switched from another provider and couldn't be more pleased with the decision. The user experience is fabulous and the support is second to none. There has been a few kinks getting the ball rolling which is natural when migrating and the team have been nothing but supportive. Special thanks to Matija who has been very helpful, communicative and delivers top class customer support!