Reviews for Omnisend Email Marketing & SMS

Beran was super helpful. Very responsive, patient and clear in his instructions. I got the issue fixed easily.

Great customer service!

Tenemos omnisend hace 3 meses aproximadamente y ha sido una experiencia agradable, mas facil de manejar que otras api. Todo ha ido muy bien, pueden mejorar en algunas opciones adicionales en el momento de crear los correos electrónicos pero por el momento para nosotros es suficiente. La atención al cliente es excelente, siempre hay alguien alli llevando el caso y buscando la forma de brindar una respuesta o solución. Gracias a Karine, Stefan y Agustin por su atención oportuna y eficaz.

Fantastic real help assistance by Kayque! I thought there was no way to solve the DNS records issue i was having, as i had entered all the dns records, however he found one error and my emails were back up and running within 10 minutes

for the Ageless

2024-02-22

United Kingdom

We're really happy with Omnisend's email marketing app for Shopify. It's made a big difference for us. Special thanks to Danielle Heck for her caring and super-professional one-on-one guidance. Her support has been spot on, helping us navigate through everything. We're really pleased with the outcomes and learning how to use the app has genuinely helped us get better at reengaging inactive customers. Cheers to Omnisend for boosting our email marketing efforts!

Customer Service replies in 4 minutes max.

Just switched from Klaviyo and so glad I did. Omnisend is amazing and works very well with Shopify.

Dilara was amazing she made navigating a complicated system and absolute breeze

Omnisend is an easy plateform to use.

en phase de développement du site et de omnisend, j'apprécie la qualité et la réactivité de Omnisend pour répondre à mes questions, résoudre mes problèmes.

I am extremely impressed with Omnisend, even though I'm a website designer I have no experience with Shopify, so this is my first Shopify store. I was really dreading the back-end stuff like email automations, but setting up Omnisend was sooo easy! It took me literally less than an hour to configure and design every workflow and automation emails, which look amazing! I also had a positive experience with the support team member called Kayque, I used the live chat at like 1 am and was given advice within 5 mins. He also checked up on me the next day to make sure I was good, which is probably the first time that has happened with any service. So overall super impressed with Omnisend, and I'm very comfortable with interface already, looking forward to growing my business with Omnisend.

Karine helped us troubleshoot our first campaign, even provided step to step instruction on how to fix discount block, very quick response. Augstin helped in another shift for email campaign testing and finalizing. Very helpful team, both are fast and helped us in details to solve the issues. Thank you!

Omnisend has been a great app and the customer service from Agustin was fantastic in helping me get the requirements done for the February 2024 email marketing update. I've setup Shopify sites for other businesses in the past and always suggest they use Omnisend. I highly recommend!

Luiz from Omnisend did an amazing job helping me navigate the new rules in order to keep up-to-date with email best practices. When I was having an issue verifying my SPF TXT update in the domains section through the Shopify platform, he checked in to make sure I was able to figure it out. Thanks!

Dilara Was extremely helpful and guided me through what i needed to do, step by step!

I have used this email service for over 4 years and it is SO user friendly. The customer service is also TOP NOTCH. I'm not very computer literate, so when something needs to be programmed, I need to be walked through like a baby. Recently, Didem was INSANELY patient as they walked me step by step with updating my domain. They were AMAZING!!

I have a lot of mixed feelings about Omnisend Email Marketing, and it is an app I have used for many many years. Their platform is pretty good and relatively intuitive to use, but their charges are bad to the point where unless you're extremely attentive, it feels like a scam. Omnisend charges by billable contact, which is not so bad. However, they also charges for nonsubscribers, who you will not be legally allowed to email. They also charge for customers with no email or phone number, who have not opted out of any email or text. In addition, they charge for SMS contacts even if you don't have SMS enabled. If you keep your billable contacts low by consistently thinning down your worse performing segments, this is a pretty good service. Otherwise you will find your fees hiking very very quickly.

Baarath was really helpful in verifying the new DNS settings!

Agustín helped me through the domain verification issues thoroughly. They made sure I was comfortable and understood every aspect of the process I went through

App is very user-friendly and allows for a great deal of customisation. The free plan is full-featured and gives you plenty of time to evaluate the app for your business... you would only need to upgrade once your audience grows beyond about 200-500 names. But by far the best thing with this app is the Customer Support - they are 100% responsive, available around the clock and know their app and marketing strategy inside and out. They have not yet failed to answer any of my questions, no matter how technical or difficult the questions were, and were always very detailed and courteous with their responses. Very creditworthy team and application, you won't go wrong installing this app.

Staff is always ready to help whenever you need! Love OMNISEND

I have had a great experience with Omnisend and any time I have come across a challenge the customer service team have been fantastic. Quick responses, polite and patient. Particularly grateful for Beran's help with an issue. It is reassuring to know there is help at help if you need it.

Dilara was a huge help when I was trying to finish up my domain verification process and finishing setting up my email collection on the wheel of fortune, Thanks so much

Kayque was absolutely amazing. I had no idea how to set up my new DNS settings and the patience he took with me was above and beyond my expectations. THANK YOU!!!

Very friendly and operative support helped me with my problem, the operator Augustin was able to solve the hitch in a short time. I recommend OMNISEND to everyone