Reviews for Omnisend Email Marketing & SMS

Luiz answered all my questions swiftly and succinctly. My domains are all verified now. Thanks a lot!

My SMS no longer works even though i still have enough SMS credits. They said I need to verify the phone number but doesn't allow me to verify it until my store goes alive. I'm not ready for launching the store yet without knowing if the app will work. The support is very unhelpful. The online chat replies to me very slow, sometimes takes days. Now i'm stuck and can't use the SMS

I didn't like it at first but once I understood how they approach the whole system of emailing They Earned The 5 Stars. Special Thanks to Baarath for helping a ton you're Patience is a gift I'm Grateful.

Olesia from Omnisend resolved a fairly complex effort for me in moments. Staff clearly know the mechanics of their product inside-out, which is great :D

I've just done my first send with Omnisend. It's early days for me to say how good the platform is, but it seems very intuitive. I've faced a number of challenges getting up and running and have found the online chat support to be excellent. I've been in touch with various members of the support team and all have been knowledgable and have taken ownership of problems if they have been unable to resolve them immediately. Olesia and Sila have been particularly helpful.

Wonderfull app amazing free plan for start of website

Updating my review to give them five instead of one star. Early on I had problems getting this app to work, but after great and professional support it works well and I have had no problems.

Easy to use app and perfect for email Marketing. Their helpdesk / chat is super efficient and friendly...if you are lucky enough to catch Maria (who helped me), then rest assured that she will do everything and beyond to help you.

Help was great Thanks Karine

I love Omnisend! Easy to set-up for starters and the supports are always online with 2-3mins waiting time. I got an issue with domain sender setting and Karine managed to fix it quickly. I'm an ex-Klaviyo user.

easy to use and good pricing, I have learned to build emails and segments. I like this email tool just fine, I have it one both my Shopify stores

Great app! Karine was super helpful and quick to answer any of my questions.

Super good app and service! Didn't have a clue what to do :P but Karine helped me promptly through the chat to understand the process, and showed me what I needed to set up a successful newsletter :)

Love using the App and the support is great

Woodland Essence

2023-10-03

United States

Maria and the Omnisend Team were prompt and efficient in handling our problem. Using both chat and email, Maria and company kept us in the loop while solving our problem. Omnisend software has help us market our products for the last three years

Omnisend team is very helpful! I reached out via email and they responded back in a timely manner (less than an hour). Agustin and Baarath provided me with screenshots and step by step instructions on how to segment my audience and export in a CSV file. I appreciate Omnisend's exceptional customer service and team members who are willing to help ASAP!

So far I am very pleased with this app. I previously used Mailchimp, but they were continually increasing what I pay, even though not everyone on my list was subscribed. I was up to $250 and then I switched my website to Shopify, who offered a free email service, I was all for it until it took literally 36 hours to send an email to 8k subscribers. Didn’t realize this until day of email blast was a big product reveal day and my customers found out about it a day and a half later. I was drawn to omnisend as another friend uses this site and it was already half the cost of Mailchimp. I was able to send my email out within minutes. Very pleased. I also love how it is fully integrated with Shopify, so I don’t have to download product images to upload to email, I just drag and drop product information directly from my store!

My first day using the app after trying Klaviyo. I left Klaviyo because subscribers were getting an "Unexpected Error Occurred" message and I could not fix it or get support because they do not offer live chat support as far as I could tell. Heard about Omnisend from YouTube, so I thought I'd give it a try. Everything was so easy to set up and worked from the first time. I needed help with something minor and Agustin responded to my question in under two minutes. Issue was clarified very quickly and we are up and running. I am well impressed, thank you.

Omnisend was my first choice as an email marketing app and so far it is going good. one thing I want to highlight is the support team is great. This is my first time with Shopify and using apps so I am way out of my league with knowing how to work certain things but Omnisend's support agents are super kind, patient and have been more than helpful when I have a question or an issue. Baarath and Kayque specifically have both been wonderful and great to work with and I hope you get to experience how helpful they are when you use this app too :)

Amazing experience with the Omnisend team especially Stefan. Great customer service and very happy with the App!

I love this app for its clean features, easy to use email editor, email flows, education and support received. Highly recommended. A special thank you to Olesia and the team at Omnisend for answering my questions

I love the app. It has all the necessary features and it is easy to use. The customer service is excellent. Especially Karine, who always answered my questions super fast and provided a quick solution almost in real-time. I will install Omnisend in all my stores!

Bon support client. PS : Bien vu Stéf.

Maria is a helpful representive and also this app is good for small business too.

Kayque was very informative and detailed when he helped me with all my questions while also being professional and timely. I highly recommend Omnisend's customer service!