Reviews for Omnisend Email Marketing & SMS

Really easy to set up automations, forms and everything else. We are about to launch so we will see the results soon but the support team is amazing all around. Big shout out to Maria, thanks for all the help!

I just migrated from another platform, and am very happy with Onmisend. It's generally very intuitive and easy to use, and I LOVE how easy it is to customize the emails! I've found their chat support to be extremely fast to respond and very helpful, especially as I've been navigating the transition and trying to get all my automations moved over as quickly as possible. Their support team is awesome- it's only been a few days and I've chatted with Maria, Sila, Deniz, Didam, and Stefan.

Elviros

2023-10-17

Hong Kong SAR

Beran's assistance was very timely, and the problem I encountered was perfectly resolved.

Karine is amazing.

Maria was great! She answered all my questions very quickly and without hesitation. Maria also sent me step by step instructions on how to find the information I needed as well as gave me additional information that will help me in the future!

Scammers. Their support agent are kidding with people.

Extremely happy with Omnisend's integration with Shopify and value proposition. Having tried all the other major ESPs, they all had problems. Omnisend is done right. Simple to install, amazing support (thanks Katie!) and incredible ROI. We're so happy with Omnisend!

Excellent and quick response to any challenges I have faced setting up work flows and creating emails. Baarath from the support team was excellent he took ownership of the issue I was having and solved it quickly.

Love Omnisend! Soo much easier to use than Klaviyo from my experience and I really appreciate the easy access to customer service. Happy to keep working with them for my new business.

I was working on Sunday night, preparing my emails for the week, when I realized my social links were not working. I sent an email to Omnisend support, and Baarath was able to promptly assist and solve my problem. Thank you!

Very good app & extremely good customer support! Customer service is outstanding and my special thx to Stefan!

Absolutely incredible customer service, so detailed in their responses, I don't think I'm exaggerating when I say it's probably the best customer service I've ever had. So appreciated thank you, very easy to use the app and everything works great.

Omnisend Support Help, with Specialist Beran, Deserves 5 Stars! I recently had a fantastic experience with Omnisend's support, thanks to Specialist Beran. Their response time was quick, and their expertise was outstanding. Beran not only solved my issue but took the time to ensure I understood the solution. Their professionalism and commitment to customer satisfaction were truly impressive. I highly recommend Omnisend, and I'm grateful for the excellent support provided by Beran.

Love it, this makes it easy to send emails to customers and helped me figure out how to set up domain email.

I needed assistance adjusting a crucial setting in my store. Maria helped me out and made the change swiftly. Even though I'm on a free plan, their free support feels like premium support from other apps. Thank you :)

It's very intuitive and customer support is just amazing - very quick and helpful to respond. Andrés was very helpful. I'd highly recommend using Omnisend for email campaigns, automation, pop up forms and building your email list.

Omnisend replies promptly and consistently, and I've had excellent assistance from Sila. She is incredibly accommodating and helpful, making my experience smooth and enjoyable. Keep up the outstanding work.

Kayque was patient helpful. I also appreciated that she followed up to ensure the problem was fixed which was an extra bonus. In addition, she offered bonus tips to ensure our SMS campaigns are a success.

Lightning fast response times and super helpful customer service. I was helped by Didem and their knowledge and ability to explain in a simple and clear way to someone who knows very little about all of this will keep me a forever fan of Omnisend.

super easy to use and great customer service! receommend!

Omnisned is a great app with many features that are available for free, which is a great option for small business. Customer support is easy to access and timely. Thank you Luiz for the support!

I am new to email marketing. and after using Omisend for a couple of campaigns, I can tell that the app is easy to use, I especially like the template they are offering. And the customer service is top-notch!

So helpful! If you don't understand something or have an issue, there is always someone on hand to help you 24/7! Such a good app :)

I've just done my first send with Omnisend. It's early days for me to say how good the platform is, but it seems very intuitive. I've faced a number of challenges getting up and running and have found the online chat support to be excellent. I've been in touch with various members of the support team and all have been knowledgable and have taken ownership of problems if they have been unable to resolve them immediately. Olesia and Sila have been particularly helpful.

Olesia from Omnisend resolved a fairly complex effort for me in moments. Staff clearly know the mechanics of their product inside-out, which is great :D