Reviews for Omnisend Email Marketing & SMS

Works brilliantly, we have been using Omnisend for a few years now and it has always worked very well for us giving great analytics and excellent integration with Shopify. Their customer service is very quick and super helpful to resolve our issues, we will continue to use them for a long time to come!

This app is really great ! Very simple to use. It make my conversion rate grow The subscription worth it and it's quickly paid back And the team is very reactive to help you, a great thanks especially to Dilara

Baarath was more than helpful when I was having problems sending an individual email. The service was prompt and efficient. I have no hesitation in using the support service again. Thanks for all your assistance it was very much appreciated.

Poppy Dots Design

2024-03-26

South Africa

Wonderful customer support.

Thnaks for Baarath, The response is very fast and all problems are solved perfectly.

Sky Sins

2024-03-23

India

They offer 24/7 support but the chat support is the worst. You have to keep repeating things, they don't pay attention to what you're actually saying and they keep switching agents within the same conversation so none of them know what's going on. You have to constantly update them on the previous conversation. Most of your emails will go to spam if you use this company. Really not good.

Infinitebook

2024-03-22

Portugal

At first, the support team was not that useful then I was transferred to Agustin and he solved all my problems very quickly. Would recommend.

Baarath was extremely helpful and nice, 10/10 customer service!

Questa app è fantastica! Ne ho provate tante, ma resta la migliore. Si collega benissimo a Shopify, le automazioni funzionano e sono molto fluide, non è difficile da usare. Il servizio clienti super disponibile h24 e super veloci a capire il problema. Grazie Kayque per aver risolto tutto e per avermi indirizzata step by step alla risoluzione, anche alle 11 di sera. Un grande!

Beran was super helpful with the problem I had and the automations part is awesome!

Excelente asistencia con el cliente, estaba sin poder configurar el DKIM y la agente Maria me ayudo, Thank you!

To Dilara It was a pleasure to meet a girl who patiently answered questions. She has perfect problem solving skills and answers my questions in an organised manner.

Quick support

I have installed omnisend, Karine has helped me a lot in the whole configuration process, she knows what she is doing and what the problem is, I have done everything the first time. thanks a lot to Karine

I'm so grateful for Beran helping me with my domain authentication issues. Thanks to him, I solved the domain issues I couldn't solve by myself over the last three weeks, within minutes!

great quick service and resolution

Super helpful app and amazing team!

Pure Co

2024-03-18

United States

Maria was so helpful when it came to answering our questions about how to clean up our subscription lists to reduce our monthly bill. Thank you!

I have been using Omnisend for a few months only and I really enjoyed creating email campaigns on it. I needed some help today about "Sender Domains" and sent them an email. Beran immediately answered me with clear instructions, while being very patient and polite. I followed all the steps he guided me through until the problem was solved. I am pleasantly surprised with the great customer service and how smoothly the issue was fixed. Thank you!

Kayque and the support team have been very quick to respond to my needs. Occasionally there's a gap in understanding but they are always happy to continue to help until they solve the issue.

Great app, the integration is smooth, the mail setup is easy, and the support (thank you Dilara!) always helps. Recommend.

Great App! This has really helped boosting my marketing campaigns. Beran from support was very friendly and professional.

The app has been a great, cost-effective service for my shop so far. It's been able to resolve many use cases and their support team has been fantastic.

Helped me with exactly I needed help with on their app, my goat

HORRIBLE!!!! HORRIBLE!!!! All about this app!!!!!!! I spent over $150 on email services, only to have my first campaign canceled due to high bounced emails. I wasted 2 hours in a chat with support, waiting 10-15 minutes between responses!!!!! Eventually, they suggested I pay EXTRA to clean my email list, which I did. Yet, the campaign was paused AGAIN due to high bounced emails. The customer support is abysmal. DO NOT BUY from them!