Reviews for Omnisend Email Marketing & SMS

Beran was exceptionally helpful and solved my problems which felt quite complicated in a very easy and fast way.

The app is really good and easy to set up, the support i received until now it's been very helpful

NIGHTMARE!! The prices don't get updated automatically to the changes in the product prices. Every time I am running a sale, I have to go through every single template in the automation and campaigns and basically delete and add again the products, what a waste of time! My customers kept getting emails with incorrect prices. That's the main issue but there are so many others too, such as if you edit the booster campaign, you no longer can send it only to people who didn't open the email again (you'll have to create a new segment just for this campaign)!!! Another one is when you add a discount code, the product prices don't reflect the prices after that promo code that is included in the email (you have to manually enter the before and after prices!!). Another one, the countdown timer can only be added to some templates and only a few popup forms, they're not part of the components that can be added everywhere. I can go on and on about how useless and time-wasteful this app is. What's worse, when I contact support to at least give my feedback in the hope they can improve instead of me leaving this 2-star review, their response is defensive without reasoning instead of actually accepting feedback. I can't wait to switch back to other apps that work way better once this holiday season is over. What's on with all the 5-star reviews? Most probably stores that have no idea what other email marketing apps can offer...

Maria was a HUGE help in figuring out a layout issue with an email. The issue was discussed professionally and figured out quickly. Very happy. Thanks again, Maria!

After switching email platforms due our old platform being discontinued, we've been using Omnisend for over a year now and are very happy with the platform's functionality and excellent customer service. The email automations are very flexible and allow for more conditional logic vs. similar platforms. Recently, we had some questions on emails that were failing (due to the email address, not us or Omnisend) and Sila on the Omnisend support team was very helpful and friendly. Thank you Omnisend for creating an affordable platform that far surpasses other platforms from a service and functionality standpoint!

SUPER!

Maria was very helpful!! Thank you!!! Very responsive/

Omnisend team is amazing! Maria helped me with very clear instructions and showed willingness to go even deeper in a topic.

I received excellent customer service from Matija and his tech team colleagues. They helped us to disconnect and reconnect Omnisend from BigCommerce to Shopify.

I had an issue that required customer support, and even though I was upset they were patient, friendly, and helpful. They were very fast with responses too, with multiple people jumping in to help me out so the issue could get resolved quickly. Would definitely recommend them!

It's a fantastic app, advanced but easy to use. The support is outstanding, super fast, Karine was very patient and helpfull.

Karine from Omnisend helped us address our questions and optimize our account effectively. The customer service was prompt and solution-oriented. Thank you very much!

Karine & Diego have been so incredibly helpful. The prompt and thorough customer service has made what appeared to be a tedious tasks, so easy to understand and accomplish. I'm able to accomplish a lot of my needs through this app and the customer service has made all the difference in my ability to execute on things in a timely fashion.

We've tried all of the other email marketing platforms big and small and Omnisend is the best all-around.

Thanks to Matija, I have omnisend installed on my shopify store. Thank you for your support!

I had a problem with completing the background color of my mail. I I messaged the support desk and within a few minutes I was helped by Berman. Berman indicated that he was going to check it and within a day I had a response again and I could solve the problem myself. Top service!

I've been using Omnisend for email marketing, and I must say, the support is top-notch. Shout-out to Beran :) Quick to respond, and always eager to help find solutions to any hiccups. The app itself is great. Highly recommend!

Maria was super helpful when I asked her how to segment my audience. She realized a missing feature and added it as soon as possible. Thank you so much for your quick responses and easy-to-understand instructions.

Most affordable out there, especially for smaller shops. Their customer service is amazing. Luiz and others helped me with with a problem I had and Luiz didn't stop working with me until we got it resolved.

I appreciate the Omnisend team members, they are doing a great Job. Luiz was very quick to understand my needs in regards to my store sender's email, thanks to him i have all that set up now. I appreciate you Luiz

Stefan was very helpful with setting email conditions.

So far so good, seems easy enough to use. I had a little hiccup with my first go at automated emails but Maria responded within minutes! Thanks so much!

Perfect app, perfect platform and great support and help, thank you so much "Karine" as a support team member.

I had an automation issue with a product email. Didem was fantastic in asking questions that narrowed down the problem, sharing screenshots of what I needed to do. We got the issue solved and I learned a few new things too! Didem was patient, friendly and exceptionally helpful!

Brillant app! Easy to use and lots of ways to automate workflows of customers. Highly recommend