Reviews for Omnisend Email Marketing & SMS

This app is great and the service is wonderful. Sila was fantastic at helping me with split workflows.

Easy to use with excellent integration and great customer service - always helpful when you get stuck on something. Was helped today by Maria who was great. Highly recommend Omnisend.

Simple flows, quick to get up and running and when you run into a road block its nice to have chat support answer quickly :) Both Karine & Eduarda provided amazing support.

I am really happy using Omnisend for our Email Marketings. Their customer service is amazing and the app is very useful for any kind of marketing needs. Also thank you very much to Johhny for his helps!

Great APP so far. Has been wonderful and a lot more to learn.

Omnisend is by far the best marketing app I've ever used. The templates are easy to modify, creating one from scratch is equally as simple. The customer support is outstanding, responding to every question professionally and to the point. Very happy with Omnisend overall!

Best e-mail app for automations and campaigns with even better customer support. Didem is amazing, she helped me set automation with screenshots, video and advices. Customer support is really on another level. Thank you!

fr.xega

2024-05-17

China

Really bad，This was the first time I saw an app that couldn't pay directly in the store. When I asked about the number of subscribers, I had already replied, but the customer service staff insisted on showing me a screenshot, as if I would lie to her, which was really disappointing.

Omnisend is truly great. It is great for beginners and they have an amazing team of customer service experts. Karine helped me today with my segments issue and she was really helpful!

When I purchased the play package and was ready to send my EDM, they abruptly terminated my campaign for not paying them an additional $1.45 for mailbox cleanup. Such hidden charges are hilarious, I hope shopify officials review these apps properly, it really gives a bad experience at all, paying an extra fee after paying a fee is not stated in the official app description.

Baarath was a great help when preparing the more intricate flows, thank you!

Avoid at all costs!!!! After learning they do not sync subscribers by default with shopify (at least on our account), we ended up activating the auto sync setting and still had issues with omnisend sending to unsubscribed users a week after syncing. We have been having constant syncing issues between omnisend and shopify. We signed up 2 weeks ago and have had problems from the start. We sent a total of 3 subscriber email campaigns in the first week to our subscribers and later a few test campaigns to 5-7 of our own emails. We stopped because we were receiving higher than normal spam rate on google postmaster we later found out that omnisend was still sending emails to unsubscribed users even after syncing. Omnisend was NOT showing any spam in their reports. We asked politely to refund the services since it is not working and then we could then cancel it. They refused saying that we sent emails already, even though their app was malfunctioning and sending to unsubscribed users when it shouldn't have. They sent us a few reasons why they COULD issue a refund. One being "a customer cannot use the features over the period they have paid for it due to a system malfunction and unexpected issue caused by it". We have not been able to use their service due to the syncing malfunction but they still refuse to refund us. We gave them 4 opportunities throughout a chain of emails to refund us and they repeatedly tried to convince us to continue to use their app and saying they won't be refunding us. Avoid at all costs! There are plenty of other email providers out there with a lot better support then here.

First of all, thanks to Mr. Deniz. It is a very successful application.

Hello there, Thank you for your feedback! We're thrilled to hear that you're enjoying our App. We're here to support you and ensure your continued satisfaction with our 24/7 customer support. Cheers to your success!

best one so far, very easy set up it's just amazing!

Luiz at ominsend was a great help. My query was dealt with quicky and I am very happy with the service I recieved.

The support on Omni send is crazy good and so are the Email flows, templates, sms, notifications, ect. ITS ENDLESS.

I was stuck with an issue which would've seriously halted my business but Kayque resolved it swiftly. Loving Omnisend

Here just to write a review on Dilara, she is always so quick and responsive to my enquiries. Her help is always informative and always answers all my questions.

easy to use and very fast to setup, integrates seamlessly and tracks all metrics. most important of all it's free to use!

As always, Luiz, the savior! This guy help me always that I need. I like being helped by him, because he solves problems quickly and is always very helpful. Sucesso, bro.

Good templates, not the cheapest, not the most expensive. Not sure it's worth it as i'm still using it only for cart recovery and never compare it to other apps. But this "Reviews" feature you advertise is THE MOST S*** you can come with! And you even compare your "features" with other apps with years on the market? Here is my honest feedback. Before asking others to switch, at least learn what is actually important for the customers - review feeds, google rich snippets, google product ratings, google seller ratings and so on. You simply have an email servers that send to collect feedback. That's it. Oh, an display the feedback too :D I really hope you didn't able to get more customers confused with your sh*t as the damage your app can cause may take months to recover.

Omnisend truly has it all! It is beginner friendly and it top notch metrics that show how the app brings revenue to our store. The free plan version also includes so much as it is. It integrates seemlesly with Shopify. Their education libraries and blogs on marketing are also very helpful. What I love the most is their customer service. I always get quick replies from their team. Today especially Dilara went out of her way to keep following up with me, and even sent me a screen recording with instructions on how to fix my problem in under a couple minutes.

I had to move my store from ecwid to shopify as ecwid couldn't provide what I was wanting- I was able to move over my Onmisend to Shopify without loosing any of my set up or email subscribers. Was super easy!!! Very happy!

I received great help from Sanya. She was quick and thorough. I upgraded my plan to best accommodate my needs.