Reviews for Omnisend Email Marketing & SMS

Great so far - sent one campaign and with excellent customer help was able to execute easily. Integration with contact list and website is seamless.

UPDATE: No resolution has been reached, and the only pricing you offer is for the quantity of emails and messages sent. Very nice smoke and mirrors response. Omnisend keeps increasing the price of our subscription, hoping we won't notice. Since we don't send out emails monthly, they now charge us $25 a month for sending zero emails. Additionally, we currently don't use their services; we just maintain our subscription to collect emails. Additionally, we placed a hold on the card we were using until we could contact Omnisend. However, we were required to pay our invoice before being able to contact support. This is extremely poor service and reflects the platform's prioritization of greed over customer care.

I had trouble to make the automations work properly and assistance was very reactive and helpful. So far, I'm very happy with the service !

App is not working for couple of days, I can't contact with support. Very poor quality.

Amazing customer service, they're there to help you every step of the way. So grateful!

Just getting started with Omnisend, and so far it's been a bit rocking getting the everything working properly. I am giving them 5 stars due to their excellent client response. With the issues we've had so far, they've been quick to get answers, and we haven't felt abandoned through the process. I am anticipating good things working with this platform.

easy enough for the average user to work with, easy to understand

Great product with exceptional customer service. Will answer any question within minutes. Amazing - especially Alex and Karine ;)

The interface is perhaps not the most intuitive, but once you get accustomed to the layout and features it proves to be an excellent platform for email marketing. In summary, while Omnisend may initially appear challenging to navigate, its extensive features and capabilities make it a worthwhile investment for anyone serious about enhancing their email marketing efforts.

This product has worked well. The list cleanup was good however do give yourself a little more time on that first campaign to get it out. After that, the sends are easy. Designer is good and Shopify integration works well.

You guys are so good, especially Dilara, not only beautiful but Cook as well... My Best...

Always quick to respond and easy to navigate but I find it pretty pricey for a small business, so don't send out as any emails as I'd like.

Hello, Perfect service, quick answers. Baarath did perfect job!

Wouldn't refund me after 2 hours into the subscription and no functions were used. Customer service refuses to contact me.

Update: 03.07.24 A strange issue started occuring on this app from May 19 which I reported to the Team on June 2nd. Issue as follows - Contacts from Shopify does not sync properly. Email as separate contact, phone number with my country code as separate contact, same phone number with different code (+1) as separate contact, same phone number without country code as separate contact. It's been 30 days and there has been no solution. And I already paid for July. They are blaming it on checkout customization, unfortunately there is none. Also because of this, the contact list keeps piling up and I have to pay more. But it also shows to clean up the list. Again, I have to pay for cleaning. If not cleaned, the campaigns can't be sent. I can't delete or make changes because the so called support team asked me to keep it so they can "investigate". Yet no response or resolution. Reaching out to them every 2 working days, where they assign me to different agents even on shopify ticket or say something that doesn't resolve the problem and ask for more time only. When asked about why I had to pay when I can't do anything with this app, they simply said Freeze it or cancel subscription. This can never get worse with them. PS: It's my 4th year with them and that's how they treat their customers. I recently transferred domain and migrated from WooCommerce to Shopify! And had a lot of doubts, questions, and sync issues on my account! This was smoothly resolved by the Team. They were very quick in responding as well as executing! Especially Beran from their team! I must say, he kept the thread open, followed up on the queries, and resolved it over 2 days! You are rocking team! 3years with Omnisend and counting!

Careful when useing Omnisend Facebook Custom Audiences !!! Somehow the connection betwen Omnisend and your Facebook Ads Account suddently gets deleted every few weeks. Like this you will end up with facebook eating up your daily budget for some advertising campaigns not targeting the audiences you created via Omnisend. You will not notice that the integration is not working and you don't get any notification about this error. Imagine how much money you can waste if you don't notice this. It happened now for more than 3 times over the last few months. Also every time this conection gets deleted you will need to recreate your facebook audiences which is also time consumeing. I wrote Omnisend 3 times about this and still no fix !

They are taking advantage of customers. Despite preventing me from sending SMS, they refuse to refund my money. In 2024, paying for email sends is outdated when other services offer unlimited emails with their plans. They won't let me use SMS but won't return my funds either. Diego behaves like a con artist. Initially, when I asked for a refund, he ignored my messages over several days. Later, when I tried sending an SMS out of frustration, he claimed I forfeited my refund eligibility for attempting to use the service. This platform isn't user-friendly; you can't buy SMS credits as needed but must subscribe upfront. If you want to add credits for a specific message, you have to contact their team via chat and wait 4-8 hours for them to charge your card manually. Despite sending an SMS to 21,000 contacts, not one person visited the website, suggesting the message didn't go through. Plus, they don't provide a dedicated toll-free number; instead, they share one with other businesses, leading to confusion among customers receiving messages from multiple sources. Overall, Omnisend is utterly disappointing. Try Postscript instead.

Hello there, Thank you for the 5-star review! We're thrilled to know you're satisfied with our service. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

Uygulama çalışıyor ve destek ekibin'den Deniz bey çok ilgili ve destekçi.

I had a very bad experience with Omnisend, They stopped providing me service, but did not refund my money They advertise that their service is unlimited emails, but their definition of unlimited is x60 contacts, which they only note in a very small way on the pricing page. They present a problem and do not provide a solution, they use too many technical words and do not explain it clearly so that users can handle their problem. They unilaterally stopped sending emails without giving any prior notice or warning, I want to stop using the service and want a refund because I subscribed to the pro version for 1 month, but They let me use it for 10 days and stopped my service, asking for a refund which they ignored.

Excelent

Super easy to use. I've used other things like Klaviyo and quite a few other email marketing services in particular. Omnisend is a lot cleaner and most importantly faster. It's easy to set up and it works quickly. Klaviyo is sluggish while using and when you start to build out more complicated campaigns it becomes an issue.

Hello there, Thank you for the 5-star review! We're thrilled to know you're satisfied with our service. If you have any more questions or need assistance, please don't hesitate to reach out. We're here to help!

Dilara was so helpful, fixed my issue in minutes!!

Super detailed in pictures and description. I am a complete newbie, and it was easy to understand Kayque. Great service, I will be back in the chats for sure. lol