Reviews for Omnisend Email Marketing & SMS

Great step by step help!

Best app for email and SMS marketing, almost bug free and reasonable pricing. Also very easy to use. I switched from the other app which has a lot of bugs and I'm so glad that I switched. The customer service especially Dilara is very helpful and easy to communicate with.

It is simply amazing. Great portal to create and manage different workflows. Amazing email templates and customizations. Overall great experience using this app.

Super responsive and helpful customer service to help me get started. They even send me video instruction! Thank you

SKNtech

2024-01-09

Australia

Very responsive support team. Quick turnaround from both Baarath and Didem producing solid outcomes and meaningful answers. Easy to work with as an organisation.

Karine was awesome! She got straight to the solution I needed. Most of the time support agents try to have some small talk but I just want to get to my solution!

Very quick to get started with the email automation marketing app, there are a lot of templates as well as customization features are also powerful and simple enough, the process is clear! The customer service team is very prompt and professional in responding to questions. Highly recommended!

I absolutely love Omnisend! The integration with Shopify makes managing emails for my online store seamless and efficient. Additionally, Karine's assistance was invaluable in setting up the app and she was extremely knowledgeable and helpful. Highly recommend for any ecommerce business.

Diego was really helpful with a issue I was having with discount sign up. Very patient!

Great functions, interesting and useful statistics, always good and fast customer service.

Omnisend has been a great, straightforward, and very effective tool from day one. Integrates seamlessly, features are powerful and easy to use, and, above all, their support team is impeccable. My last request was resolved in less than a minute by Maria, and it was a particularly technical question. Highly recommend!

I contacted regarding setting up my email double opt-in. In relation to that, they even kindly recorded how to set it up, so I was able to process it quickly. It was a really helpful and memorable support.

Omnisend is to me the best email marketing tool. I've used four so far, and Omnisend is definitely my favourite. It is user friendly, has features that were missing from tools I previously used (like sending an individual computer generated discount code to new subscribers), and my opening rates are higher. (This is also due to me writing better emails I'm sure, but I I truly believe that Omnisend helps). There is also a great support team there to answer any question you may have.

Useful app with lots of great features. Awesome support - thank you, Karine!

Super great service and fast.

Updates: 1/5/2023 > Dilara from Omnisend has been super helpful! Thank you so much!! Previous: I just started using the app so I can't say that it had helped my website yet, however, the customer service was top notch! My questions were answered quickly and around the clock seamlessly by different customer service who was on call. I don't live in the same timezone so it was amazing to see the team effort to help me. Thank you!

I was so grateful that Dilara was able to help me with the edits I needed to make. I am new to building my website and was so lost but she saved the day! Her video explanation was so incredibly helpful! Fast and thorough customer service!! I’m impressed.

Reliable, simple and effective application. I am very satisfied and recommend it.

Exceptionally helpful and effective support that solves all your issues fast. I highly recommend the application.

SO much better than other platforms I have used in the past. We switched to Omnisend Feb of 2023 and our email sales and open rates have gone up exponentially. Super user friendly, quick & helpful customer service. I do wish that you got more reporting features/metrics in the basic version without having to upgrade to pro but overall very satisfied!

Just used support for the first time and was amazed by how quickly I got an answer and how objective and to the point Baarath was. He immediatelly understood my problem, gave me the right advice and in no time my questions were answered an I was good to go. I needed help to get my domain signed with Omnisend and got it done in less than 15 minutes with Baarath's help.

Very convenient service. Operational support. Beran answered all my questions and I was able to quickly configure all application services

It ain't pretty, but it works. Super good segmenting, reporting, campaigns, and automations. It's not as elegant looking as Drip, but it' actually better. I tried both, and canceled Drip. Solid.

Baarath was a really big help. Thank you for having a quick replying team that are able to respond to any problem that may occur.

Best email marketing!!! A great offer of features and the most elegant dashboard and friendly user I have tried so far. I hope you can add more integrations like Fera.io, Big blue in Spain and many more, that it the only thing for Omnisend to be just perfect. I highly recommend for anyone who is looking for a great design along with the best features of the market. Finally, the support from Help center is super fast, I would like to specially thank Maria, she has been great and assisted me very quickly and nothing was too much trouble. Omnisend is very lucky to have her!