Reviews for Omnisend Email Marketing & SMS

PRAYING RABBIT

2024-08-20

United States

I've been with Omnisend for a few years now. Honestly, the support has gone downhill. Kayque, Mathías, and Dilara are horrible and unable to help with a simple request. And the price for the Omnisend subscription increases significantly with every contact added to my store. I don't recommend Omnisend for small business.

I’m still in learning mode but this app has been so much easier to use than the others. I definitely would recommend these guys for your email and sms marketing. Thank you!

Hello there, Thank you for the 5 stars review! We’re thrilled to hear that you’re satisfied with Omnisend. If there’s anything more we can do for you, just let us know!

Dilara is very good.Very professional

Omnisend has everything a small business needs to success at email marketing as well as great customer service. Any time i have had a problem, they have been there.

The app provides excellent support for our marketing campaigns and we generate important additional sales as a result. Setting it up was very easy. We were also able to count on Johnny's fast and competent support when it came to changing our store. Thanks for the great help and we recommend the app to everyone else.

I would recommend Omnisend for the easy of use

STAY CLEAR - I would say stay away from this company if you would like customer support. They don’t provide anything but empty promises and ongoing stress. The only lady that has been helpful was the one that set it up but apart from that it’s terrible. They charge you for a subscription you can’t even access and when you ask for a refund they say well it’s because there was still emails getting sent out you still have to pay. ( what a joke because I couldn’t even get access to the account ) went to my bank and forced the refund on Omnisend as it wasn’t suppling the full goods or service I was paying for. And now the stupid company won’t disconnect from my website and keep sending me emails saying I need to pay money for sms credits but they confirm my account has been cancelled and closed off? But no it hasn’t as if I go on my website the automations are still running, but now I’m not paying so what a nightmare. Sort your workflow and customer accounts out as I don’t want to be associated with omnisend anymore. Remove my details and unlink from my website. Enough is enough!!!

Pretty good customer support

seems to nice to me i just started on shopify

Mynimal

2024-08-14

Cyprus

Hello there, Thank you for the 5-star review! We're delighted to know that you're having a great experience. If there's anything more we can do for you, feel free to reach out. We're always here to help!

awesome app

The app is fantastic, I asked this morning for help and they solve my problem in a blink of an eye!!!! Thank you very much Didem, really kind and gentle

I was with omnisfied when I first started my business about 4 years ago. I left because the price got a little too high for my business. However I never forgot about omnisend so I came back and I'm glad to be back. The price is better & They have this new feature that allows you to delete invalid, spam, & voided emails that I love that's the main reason I left my last email marketing provider. So far everything is good.

Eduarda was very helpful in resolving my issue. The Omnisend team is very professional and smart.

Sila was able to help with all my concerns and my automations, great service!

Maria was very helpful! Overall very user-friendly and the customer service is great.

We have been using Omnisend for a couple of years now and I find them to be excellent, an easy interface to acheive complex workflows and the support is always near instant and super helpful. Sila resolved my issue in a matter of minutes and guided me through the resolution.

Real time, personable assistance. 10/10 support. Couldn't have asked for more. Cheers!

App is good, Dilara helps a lot when I'm stucked at a problem. Really appreciated.

I went on the app because I needed to email my customers. I received a message that there were issues with my DNS. Kayque helped me to understand what I needed to do to resolve my issues. He double-checked what I had done and said I was good to go. I'm very thankful to him and all the support I've received over the years from the Omnisend tech support staff.

The customer service is fantastic and I have a free plan! Mariia was very kind and efficient. Thanks again Mariia.

Maria was incredibly helpful with my DNS issue. She resolved everything quickly and efficiently. I couldn't have asked for better support!

Always appreciative of the fast responses, Maria is concise and very helpful when needed!

I would not have been able to fix my problem without the help of Mathías. He was so knowledgeable, patient, and helpful. Thank you for making it so much easier!