Reviews for Omnisend Email Marketing & SMS

Thanks Baarath, helped me resolve an email issue I had.

Very fast and helpful customer service and support. Agustin did an amazing job at helping me resolve my issues today!

Really happy with my experience so far with omnisend. Easy set up plus great customer support by Dilara! She was able to fix my problem within minutes, which really helped me get started. All together I think its going to give a positive impact to my sales and my business.

Beran was a GREAT help, really appreciate the quick and helpful response provided, and left me with a peace of mind knowing that if I have any questions or concerns, I can reach out to the support anytime, wonderful! The support team is fantastic! Satisfied!

I struggled with my untech-savviness for pretty basic issues, but the team has been so helpful ! I partcularly want to highlight Matija's patience and preciseness. You are the MVP here and really, all is back to normal thanks to you! Keep up the amazing work :) and thanks again!

Free ESP features with a hefty price tag, confusing pricing, and 1-star customer service. Omnisend's email automations are easy to set up and use. That's the only good thing I can and will say about this ESP. The pricing: confusing They nickel and dime you for every feature. My bill has more than doubled in less than two years. The features certainly have not. The features: rigid If you're a seasoned email marketer, you're going to be frustrated by the lack of available features and customizations. If you're going to rely on Omnisend's templates, please run. They are awful and not at all customizable beyond colors and fonts (if they even have your font). You're going to spend a LOT of time creating emails and making them look good. The reporting: What reporting? Stop expecting customers with small list sizes to pay hundreds of dollars a month for impactful reporting. Every metric that will help you is paywalled. If you're not a data-driven organization, this ESP is for you. If you're not data-driven, fix that TODAY. The customer service: A joke Every time I've run into an issue - which is often - the customer service is lackluster and lacks accountability or follow-through. Documentation online of often outdated and/or missing key information. As a company: Disappointing I stopped using Omnisend after getting an invite to a virtual summit a couple of years ago and there were ZERO women speakers. It's 2024. You couldn't find one non-white man to speak on a panel? Embarrassing.

Dilara Very patient and helpful 5 stars

Great app and great customer service!

Thank you, Karine for being super responsive on my emails and explaining exactly what I've been requesting about. Friendly, fast and sufficient! Lovit! Just received well-received assistance from Beran with updating our domain's DNS records. Thank you for your prompt response, your helpfulness and friendliness. Everything was sorted in a matter of minutes!

Beran is very helpful and patient. And very professional. The problem was solved perfectly.

Omnisend has great customer service. Salma was really helpful in answering my queries and solving my problem.

I've been happily using Omnisend for the last few years and although there's been some price changes it still continues to perform how I need it to. Further to that, their customer service is excellent, all the team members including Beran and Karine and have been very supportive and helpful ensuring my problems were resolved, thank you.

Good and fast support, I like it :)

Beran was amazing with helping me. Even sent me a loom so I could understand better. Great app. So much better than Klaviyo. Digging the new flyout and push notifications.

Beran fixed my problem quickly

Great app that handles it all! The team is phenomenal and always makes sure any issues are handled quickly and efficiency. Beran is great and extremely knowledgeable and also happy to suggest ways to improve our use of their systems/products. Thank you for always making things simple and easy to understand.

Increasing their price repetitively!!!! Customer service have changed and aren't willing to help. I also had a lifetime coupon they are not willing to honor and doubled their price. Klayvio is giving me a much better offer, and I'm going to move there. I also noticed every major company is working with Klavyio because it's way more robust than Omnisend.

So fast response and helpful for me! Thank you for the great service!

Great app and great support team. I just finished chatting with Salma who was very very helpful, professional and polite. Highly recommend!

Maria and Karine were amazing helping to resolve my issue. They are extremely patient and polite. They even recorded video to show me the steps. Basically they wouldn't give up until I got what I wanted. Five star service!

Great and prompt support offered by Kayque to complete the Domain Authentification steps!!

ive used omnisend for years.. had to take a pause because of my illness.. just to come back and find theyve deleted EVERYTHING.. i worked over 10 years to build that list.. and they cant even show some emphaty.. dont trust this company with your lifes work. also they said theyve sent multiple warning emails.. i checked, doublechecked.. triplechecked.. no emails at all, last email is from support. so if you dont use the account for 6 months.. whatever happens.. all your hard work will be deleted. ILL NEVER COME BACK YOU RUINED MY LIFE. and not having a backup is even worse for a company like yours, that i spent a lot of money on.

Super easy to use. Great customer support! Matija was super helpful!

Great service from Matja

I think Omnisend is the smothest platform to deal with in the sms and email world, and their 24/7 chat team is very helpful as well. My assistant was Karine, she helped me resolve my problem when I thought there was no way.