Reviews for Omnisend Email Marketing & SMS

I love this app! Pretty simple to use and with GREAT customer care!!!!

Compared to other apps of the same type, this app has a simpler and more convenient interface. In addition, the customer service is also very patient, heartfelt thanks to customer service Beran service, you are really professional and great, very timely to solve my problem.

i love Augustin, he is SUCH a pleasure and hardworker. Everytime I have a question, he always resolves my problem swiftly and directs me to the right path. I am not very technical but he always manages to explain things in simple language that I can understand and implement. The platform is great, ive been using it for years. It does the job if you dont have technical background and want to keep things efficient and simple.

We are very happy with our use of Omnisend for 2 years for our marketing automation emails and other campaigns, we prefer the interface more than the other big competitor for email marketing - you probably know which we have in mind. Karine from support was very quick and helpful, when we had questions.

Superb experience with the entire Omnisend platform! Everyone on the customer service team is so helpful and issues are resolved quickly.

My favorite thing about his app is the excellent customer support. The OS staff is very knowledgeable and works tirelessly day and night to answer my random and technical questions - all with an amazing attitude of service. I want to give a shoutout to some of these excellent support staff who have helped me many, many times: Agustin, Luiz, Diego, Sila, Didem, and Maria. Thank you for all your help.

Fantastic customer service. Beran was very helpful with our authentication issues explaining everything step by step in a simple and easy way.

Extremely disappointing experience with Omnisend's customer service. After waiting 30 minutes for a response, all I received was a link to an article that did not solve my problem at all. When I tried to explain that the article was not helpful, they simply ignored me. I am still here, waiting for a solution. It is unacceptable for a customer service to be so negligent and unresponsive.

Hello there, Thank you very much for taking the time to rate our App! Your positive feedback is incredibly valuable to us and motivates us to continue delivering excellent service. We're grateful for your support and look forward to serving you even better in the future. If you ever have any questions or need assistance, please don't hesitate to reach out.

Karine was incredibly helpful and was able to answer all my questions!

Karine helped me very well, gave good advice THANKS!

I've migrated from another service. For the few hiccups I had, support was very responsive and able to solve.

Great app. All of the staff are very helpful. I have spoke with Agustin, Stefan and Maria so far and they are very great at helping your issues and needs! Excited to keep learning more about the app (just joined a few weeks ago!)

Didem helped us understand how to set up A/B testing in automated campaigns. Great job. Thank you.

I am very happy with Omnisend, especially for their next-level customer service. They always respond promptly and are always very attentive! I also like the platform, it is pretty comprehensive and straight-forward.

Baarath was very quick and helpful to resolve an issue I had sending an email campaign. The issue was resolved within minutes. Wonderful customer service and a wonderful platform to build and send emails to your customers! It's easy to use and has very nice layouts.

Love this marketing platform. The videos they make and chat support is amazing. Still playing around but I think it's a winner for now

Omnisend support is quick and helpful! Agustin was able answer my question with no problem. Thank you! Just experience another great experience with Omnisend customer support (4 months later). Kaygue was very patient with me, answered all my questions and provided additional resources.

good service and fast respond!!

After using this for a while we decided to delete the app Some support team is great in understanding your questions then address them directly, most others do not have a clue - they kept sending emails asking for more information which is already provided

Great email marketing program. I've used Constant Contact for years, there is a learning curve. It takes doing and doing, like life!!!

This is awesome app When I asked question, Baarath told me how to set up. He was so kind and helpful. Thank you !!!

Kayque made the whole authentication process very simple and guided me with ease through the steps that I couldn't quite understand on my own. Very knowledgable, I would recommend Kayque's service to anyone in need!

Their "award winning" support is absolutely terrible. Their new review functionality is creating fake contacts and they have zero solutions, but charged my account for over 1,100 additional contacts that aren't real people because of how their system is processing the new reviews import. For email marketing, the app is nice, but their support and failures with the reviews roll-out makes me want to find something else.

First, I think the Omnisend platform is robust and easy to use. I especially appreciate that what I design on the backend is generally what I see in the emails. Second, the customer service is outstanding. I spoke with Eduarda, Agustin, and Maria -- and all of them were great. Agustin, in particular, was very responsive. This company truly wants to be great, and it shows. Highly recommend!