Reviews for Omnisend Email Marketing & SMS

The Happy Givers

2024-01-30

United States

Their customer service is exceptional - very fast, attentive, and kind (I had Beran helping me). There are lots of services and platforms out there but it's hard to get a good customer service these days. So I do appreciate them.

Ominend est un CRM vraiment génial et facile d'utilisation. Le support technique est très efficace et disponible. Merci à Dilara pour sa patience et sa recherche de solution. le problème est désormais réglé.

Dilara was super helpful in resolving my issues quickly. Very pleased with Omnisend!

SOL the label

2024-01-29

Hong Kong SAR

Excellent customer service by Kayque - super timely, direct, clear - got what I needed to get done!

Amazing customer service, and an easy to implement fix!

I love Omnisend for my bulk emailing. Their customer service is swift and thorough as well. Sanya helped me at 1 am with something I was having trouble understanding. She responded almost instantly each time I sent her a question. She explained everything in detail with pictures to help me navigate! Customer service is a big deal to me and she definitely gets an A+!

This software is great, all basic functions are free, and it is very seller-friendly. When you encounter a problem, the customer service responds promptly and will help you solve the problem comprehensively, which is great. I would like to give special praise to customer service Dilara, she is really great.

I had an issue with linking the correct FB link to my Omnisend account and Barrath stayed with me every step of the way to make sure I completed everything correctly. He even took the time to create screen recordings for me so that I can have a visual walk through. We need more employees like him. Thanks again for all that you do.

Kayque has been most helpful in resolving an email verification issue that we had. Quick and intelligent responses. And after hours too!

Deniz from the support team was very helpful and assisted me in my problem quickly efficiently. So far I'm very pleased with this app.

Free ESP features with a hefty price tag, confusing pricing, and 1-star customer service. Omnisend's email automations are easy to set up and use. That's the only good thing I can and will say about this ESP. The pricing: confusing They nickel and dime you for every feature. My bill has more than doubled in less than two years. The features certainly have not. The features: rigid If you're a seasoned email marketer, you're going to be frustrated by the lack of available features and customizations. If you're going to rely on Omnisend's templates, please run. They are awful and not at all customizable beyond colors and fonts (if they even have your font). You're going to spend a LOT of time creating emails and making them look good. The reporting: What reporting? Stop expecting customers with small list sizes to pay hundreds of dollars a month for impactful reporting. Every metric that will help you is paywalled. If you're not a data-driven organization, this ESP is for you. If you're not data-driven, fix that TODAY. The customer service: A joke Every time I've run into an issue - which is often - the customer service is lackluster and lacks accountability or follow-through. Documentation online of often outdated and/or missing key information. As a company: Disappointing I stopped using Omnisend after getting an invite to a virtual summit a couple of years ago and there were ZERO women speakers. It's 2024. You couldn't find one non-white man to speak on a panel? Embarrassing.

Dilara Very patient and helpful 5 stars

Very fast and helpful customer service and support. Agustin did an amazing job at helping me resolve my issues today!

Thanks Baarath, helped me resolve an email issue I had.

The customer support is excellent! I had multiple questions on various topics including billing and automatcation, and Agustin was able to quickly answer each one. He even followed up a day later to see if anything else was needed. I sincerely appreciate their continued efforts and responsiveness.

Beran was a GREAT help, really appreciate the quick and helpful response provided, and left me with a peace of mind knowing that if I have any questions or concerns, I can reach out to the support anytime, wonderful! The support team is fantastic! Satisfied!

I struggled with my untech-savviness for pretty basic issues, but the team has been so helpful ! I partcularly want to highlight Matija's patience and preciseness. You are the MVP here and really, all is back to normal thanks to you! Keep up the amazing work :) and thanks again!

Really happy with my experience so far with omnisend. Easy set up plus great customer support by Dilara! She was able to fix my problem within minutes, which really helped me get started. All together I think its going to give a positive impact to my sales and my business.

Great app and great customer service!

Thank you, Karine for being super responsive on my emails and explaining exactly what I've been requesting about. Friendly, fast and sufficient! Lovit! Just received well-received assistance from Beran with updating our domain's DNS records. Thank you for your prompt response, your helpfulness and friendliness. Everything was sorted in a matter of minutes!

Beran is very helpful and patient. And very professional. The problem was solved perfectly.

Omnisend has great customer service. Salma was really helpful in answering my queries and solving my problem.

Beran was amazing with helping me. Even sent me a loom so I could understand better. Great app. So much better than Klaviyo. Digging the new flyout and push notifications.

I've been happily using Omnisend for the last few years and although there's been some price changes it still continues to perform how I need it to. Further to that, their customer service is excellent, all the team members including Beran and Karine and have been very supportive and helpful ensuring my problems were resolved, thank you.

Good and fast support, I like it :)