Reviews for Omnisend Email Marketing & SMS

application indispensable. Personne disponible ,à l'écoute,sympathique,patient et efficace Merci beaucoup! We’re thrilled to be your go-to team, always here to help with a smile (and maybe a coffee or two!). If there’s anything else you need, you know where to find us!

I have just started to use Omnisend Email, and have got a lot of questions that need to be clarified. Maria has been so kind and patient to guide me through the process, explain the instructions, and suggest the best approach to solve the issues. Amazing service! Thank you for your great help! Thank you so much for sharing! We’re thrilled to hear that Maria could be your guide through Omnisend. It sounds like she’s earned a gold star for patience! 🌟 If more questions pop up, you know where to find us, we’re just an email away!

BE AWARE - they don't disclose this before installing the app. "Kindly note that as of now, the Omnisend logo can only be removed from your Forms and Campaigns if you are subscribed to one of our paid plans, either the Standard or Pro plan." I could maybe go with Omnisend logos showing up on the bottom of an email, but not on a sign-up popup! That makes the free plan pretty much useless. Also, they failed with the first try of communication. After a long wait, I received a quick reply that didn't address all my questions, and then they just stopped responding altogether. I spent an entire day trying to figure out how this app works, but at least I discovered these issues early, giving me the chance to switch to a different app. It makes me wonder, how can you build a business with this kind of customer treatment? Thank you for taking the time to share your experience with us, and I’m truly sorry to hear that it fell short of your expectations. I understand how frustrating it must have been to discover the Omnisend logo on your sign-up popup and to feel that our response didn’t fully address your concerns. That’s not the experience we aim to provide, and your feedback helps us improve. The Omnisend logo appears on forms and emails within the Free plan as part of a balance that allows us to provide powerful tools at no cost. With the Free plan, we offer a suite of advanced marketing features – including automations, forms, product reviews, integrations, SMS and push notifications channels, as well as live chat support available 24/7, 365 days a year – all of which can be explored without a paid subscription. Having our logo on communications created within the Free plan helps us keep it accessible and free, while also allowing businesses to use many of the same capabilities found in paid plans. This way, we can continue supporting businesses of all sizes, including those just starting out, while also offering a seamless upgrade path that removes the logo for those ready to access even more premium features. I’m sorry to hear that our first response missed the mark; that’s certainly not the standard of support we aim to deliver. As we approach Black Friday and Cyber Monday, our response times might be a tiny bit longer than usual, but please rest assured that we’re doing our best to assist everyone as quickly as possible. If there’s anything we can still clarify or assist you with, please let us know – we’d love the chance to make it right. Thank you again for helping us improve, and we wish you all the best with your email marketing journey.

Dilara was incredibly helpful in resolving the issue with our automated email address. I really appreciate her assistance—thank you so much! Thanks for the lovely feedback! Dilara is fantastic at what she does, kind of like a coffee for your emails, giving them a boost when they need it! If there’s anything else on your mind, don’t hesitate to reach out!

Kayque of the support team was incredibly helpful, providing a quick response and resolving our Shopify account issue promptly. Thank you for the kind words! We’re glad to hear that Kayque was quick to help you out, like a coffee on a Monday morning, sometimes you just need that boost! If you need anything else, feel free to reach out—we’re always here to help! 😊

The ominisend team helps me a lot. Big big thanks to all of you guys. Thanks a ton for the kind words! We’re thrilled to be your trusty sidekick on this email marketing adventure. If we had a trophy for best support team, we’d be polishing it right now, oh wait, we actually have one! 🏆 Let us know how we can help you next!

Kayque was very helpful and guided me thru changing my email. It was a complicated processs I didn't understand and his guidance was most appreciated. Thank you for your kind words! We’re glad Kayque could help you navigate the email change, sometimes it feels like a maze! If you ever need more assistance, we’re just a message away! 😊

So far it's been super helpful and easy to use once you get the technical part established! But the support is great to walk you through it! Thanks a ton! 🚀 Getting through the tech stuff can feel like solving a puzzle, but we’re thrilled our support team could help you piece it together. Now you’re all set for email marketing greatness! If you ever need a hint, we’re just a click away!

Très rapide pour répondre et surtout efficace. Merci beaucoup! We’re glad our support team was quick and got the job done. If we ever break any speed limits, just give us a shout! 🚀 Always here to help!

Super happy and easy to use! tried Klaviyo after using this but came back to this again. Thanks for the love! Sometimes you have to take a detour to realize you’re already at the best destination. Welcome back, happy to have you with us again! ❤️

Sanya was incredibly helpful today! She responded quickly and explained everything I needed to set up my automation. She was patient and professional. I thank her for her kindness and support. Thank you so much for sharing your experience! It sounds like Sanya has a talent for making things clear and easy, automation setup can feel like a breeze with the right guide! 😊 If you need anything else, don’t hesitate to reach out. We’re always here to help!

Great platform and customer service! Thank you so much for your kind words! 🌟 We’re thrilled to hear you’re enjoying our platform and service. If you have any questions or need assistance, just give us a shout, we’re here to help and make sure your experience stays great!

Je recommande cette aplication parce qu'elle a plein de potentiel dans mon busness, elle m'aide elargir mon cercle de client fais en sorte de les garder dans un long terme et plus besoin de faire des pubs pour faire des ventes. Un support avec une equipe tres doue et fiable tel que 'Mathías' qui m'a aider recemment a resoudre un soucis que j'avais apres avoir parler avec plusieur membre mais qui n'ont pas pu m'aider et en quelque seconde ce monsieur m'a donner le sourire je suis connnaissant Merci beaucoup pour votre commentaire chaleureux! 🌟 We’re so glad Mathías could turn things around for you in just seconds, he’s got a real talent for that! 😊 If you ever need more smiles or support, you know where to find us. We’re always here to help (and maybe share a few more smiles along the way)!

Thanks Chaymae for her help and kindness! Thank you for your kind words! 🌟 We’re thrilled to hear Chaymae was able to help you out. If you need anything else, just give us a shout!

Thank you so much for the 5-star rating! 🌟 If you ever feel the need to share more about your experience, we’re all ears. In the meantime, we’re here if you need anything!

Really usefull app and amazing support. They do help in all aspects and quite fast. Thank you for the awesome feedback! 😊 We’re thrilled to hear that you’re enjoying the app and our speedy support. If there’s anything else we can help with, we’re just a message away!

PERFECT Short, sweet, and absolutely perfect, just like your review! 😄 Thanks for the love! If you ever need anything, we’re here to keep things running perfectly for you.

I signed up to omnisned 3 hours before my store was going live with zero idea how to do anything or verify DMARC records or any of that stuff. Maria was my support agent on live chat, and she was brilliant; she walked me through everything step by step until I did it, and I'm happy to say my emails are landing in the inbox; thank you, Maria, absolute legend. Wow, jumping into Omnisend just hours before your store went live? Talk about pressure! 😅 Huge kudos to you for pulling it off, and to Maria for being the legend that she is! We’re thrilled to hear your emails are landing safely in inboxes. If you ever find yourself in another email marketing adventure, you know where to find us—Maria’s ready to save the day again! 🚀

Dilara, helped me with linking my omnisend to shopify. This was smooth process. Dilara at omnisend offered great service. The response time was quick and she walked me through the process to get my email/sms setup. The customer service was great Thanks a ton for the great feedback! 😊 We’re thrilled to hear that Dilara made the Shopify setup smooth, she’s our secret weapon when it comes to connecting the dots! ⚡ If you need anything else, we’re always just a quick message away. Happy emailing and SMS-in, let’s keep those campaigns flying high!

Great! App is awesome, customer service is 5/5. The free plan lets you do quite a lot, I will not hesitate to upgrade when I reach the email limit. Thanks so much for the great review! 😊 We’re thrilled to hear that you’re loving the app and that our customer service has been 5/5 for you. It’s awesome to know the free plan is serving you well, and we’re excited for you to upgrade when the time comes! If you ever need anything in the meantime, we’re just a message away.

I'm so glad Ominsend was suggested to me by another merchant. E-mail marketing has always seemed daunting and overwhelming, I didn't know how to begin or where I could get help. Omnisend has been brilliant, I hope to get enough subscribers to move up to a paid plan and make good use of all features available. I wouldn't hesitate. Thank you for the fantastic feedback! 🌟 We’re thrilled to hear that Omnisend has made your email marketing journey feel less like climbing Mount Everest and more like a walk in the park! It’s great to see your enthusiasm for growing your subscriber list - we’re here to support you every step of the way! If you ever need assistance or tips on maximizing those features, don’t hesitate to reach out. Keep up the great work!

We gebruiken Omnisend al jaren met veel plezier en mooie resultaten. Afgelopen week had ik een probleem met mijn creditcard. Gelukkig werd ik snel geholpen door Saleh Heel fijn contact! Bedankt voor je lieve woorden! We’re so happy to hear Omnisend has been part of your success for years—and that Saleh swooped in to save the day with your credit card issue. Looks like we’re not just good with emails, but with wallets too! 😂 Always here whenever you need us!

So far I have found it very easy to use and the automations are so well set up that its basically all done for you. Thank you for sharing your experience! 🌟 We’re glad to hear that Omnisend’s ease of use and automations are making your email marketing a breeze. It’s awesome to know things are running smoothly for you—just the way it should be! If you ever need assistance or have questions, we’re always here to help.

What a pleasure to meet Chaymae and ask her for help. She really helped me a lot and I learned some new stuff. Thank you so much It’s awesome to hear Chaymae not only helped but also added to your knowledge! That’s the kind of support we’re all about. 😊

Mariia is incredibly helpful and solved our issues with the Welcome email sequence. I am very happy with the support. Glad to hear Mariia worked her magic on your Welcome email sequence! We’ll keep the support coming, no speed bumps allowed. 😊