Reviews for Omnisend Email Marketing & SMS

Omnisend has been a great app and the customer service from Agustin was fantastic in helping me get the requirements done for the February 2024 email marketing update. I've setup Shopify sites for other businesses in the past and always suggest they use Omnisend. I highly recommend!

Luiz from Omnisend did an amazing job helping me navigate the new rules in order to keep up-to-date with email best practices. When I was having an issue verifying my SPF TXT update in the domains section through the Shopify platform, he checked in to make sure I was able to figure it out. Thanks!

Dilara Was extremely helpful and guided me through what i needed to do, step by step!

Karine helped us troubleshoot our first campaign, even provided step to step instruction on how to fix discount block, very quick response. Augstin helped in another shift for email campaign testing and finalizing. Very helpful team, both are fast and helped us in details to solve the issues. Thank you!

I have used this email service for over 4 years and it is SO user friendly. The customer service is also TOP NOTCH. I'm not very computer literate, so when something needs to be programmed, I need to be walked through like a baby. Recently, Didem was INSANELY patient as they walked me step by step with updating my domain. They were AMAZING!!

I have a lot of mixed feelings about Omnisend Email Marketing, and it is an app I have used for many many years. Their platform is pretty good and relatively intuitive to use, but their charges are bad to the point where unless you're extremely attentive, it feels like a scam. Omnisend charges by billable contact, which is not so bad. However, they also charges for nonsubscribers, who you will not be legally allowed to email. They also charge for customers with no email or phone number, who have not opted out of any email or text. In addition, they charge for SMS contacts even if you don't have SMS enabled. If you keep your billable contacts low by consistently thinning down your worse performing segments, this is a pretty good service. Otherwise you will find your fees hiking very very quickly.

Baarath was really helpful in verifying the new DNS settings!

I have had a great experience with Omnisend and any time I have come across a challenge the customer service team have been fantastic. Quick responses, polite and patient. Particularly grateful for Beran's help with an issue. It is reassuring to know there is help at help if you need it.

Dilara was a huge help when I was trying to finish up my domain verification process and finishing setting up my email collection on the wheel of fortune, Thanks so much

Agustín helped me through the domain verification issues thoroughly. They made sure I was comfortable and understood every aspect of the process I went through

App is very user-friendly and allows for a great deal of customisation. The free plan is full-featured and gives you plenty of time to evaluate the app for your business... you would only need to upgrade once your audience grows beyond about 200-500 names. But by far the best thing with this app is the Customer Support - they are 100% responsive, available around the clock and know their app and marketing strategy inside and out. They have not yet failed to answer any of my questions, no matter how technical or difficult the questions were, and were always very detailed and courteous with their responses. Very creditworthy team and application, you won't go wrong installing this app.

Staff is always ready to help whenever you need! Love OMNISEND

Kayque was absolutely amazing. I had no idea how to set up my new DNS settings and the patience he took with me was above and beyond my expectations. THANK YOU!!!

It is very easy to work with, lots of functions, amazing fast customer support, and their free package gives lots of value <3

Very friendly and operative support helped me with my problem, the operator Augustin was able to solve the hitch in a short time. I recommend OMNISEND to everyone

horrible couldn't connect to the store. customer support did not reach out to me. they say its a simple set-up but my situation was anything but simple

We received excellent and prompt assistance from Maria. Thank you very much for your help!

New to email marketing. I tried Klaviyo but found it too complex and their approach a bit pushy...so moved to Omnisend. I am finding it far easier and better to use, with super friendly and helpful customer service.

It's one of the best apps that you can find in this domain

Good customer support, Thanks Sanya.

Omnisend is a great and very useful app. I am also here to say that I had two issues so far, and thanks to the amazing support it was resolved only within a few hours. Murat Beran has been extremely helpful, responding to me very quick, resolving my issues and questions immediately. Thank you for the great service! I am looking forward to making more sales through omnisend.

This Good!!!!

Beran was a hero

Tech support is amazing! Karine helped me with my email list emergencies. She responded quickly and stuck with me until my issues were handled.

I had an issue setting up the new requirements for email marketing and received extremely fast and helpful service from Baarath. A great program with great support.