Reviews for Omnisend Email Marketing & SMS

Must say - this app works good and their support is really good. They have helped us in getting the right plan and we are happy with overall performance We appreciate your kind words! We’re so glad the app and support team helped you find the right plan. Here’s to even more success ahead! 🚀

They will increase price for no reason, and stop giving you options to choose. the first time they over charged me by 70 dollars, I contacted them, got a refund, and this time they went from 30 40 a month to 80 a month, WITHOUT notifying me. Thank you for sharing your concerns with us. We truly value your feedback and would like to provide some clarity regarding how our quarterly plans work and address your billing inquiry. The quarterly plan you initially subscribed to was a one-time offer that included a 30% discount. Once the 3-month period ended, your account automatically transitioned to a monthly plan based on your contact tier, as the quarterly discount is no longer active. When you first upgraded, your contact tier allowed up to 4,500 billable contacts, which was priced at $75/month under the discounted quarterly plan. However, we noticed your billable contacts have now increased to 4,510, which has placed your account into the $80/month tier. This change, combined with the shift to a monthly plan, explains the difference in your most recent charge. Our senior billing specialist has already reached out to you to provide a more detailed explanation and offer a personalized plan based on your needs. Please check your in-app messages or email for further details. We appreciate your understanding, and we’re here to assist you further if you have any additional questions or need further clarification.

I was very pleased with the customer service I received today with a live human! Dilara was awesome and provide clear instructions with screenshot to support. She responded quickly as I am sure she was managing multiple tickets. She got me fixed up and back going to running my business, and I appreciate that. Thank you so much for the great review! We’re so glad to hear that Dilara could get you back on track quickly. 😄 We (real humans) will be here whenever you need us, ready to keep things running smoothly for you!

I can not thank this company and Baka enough. I have been trying for weeks to create my own segment through Shopify email, with no success. Within 60 minutes, Baka has helped me rectify this and i am now ready to create a successful campaign. Thank you. Thanks so much for the great review! We’re thrilled to hear that Baka could help you get everything sorted in record time. Now you’re all set for that successful campaign—no more weeks of waiting! 😄 Best of luck with it!

great support team Customer support is our middle name—okay, not really, but it’s up there! 😄 Thanks for the awesome feedback!

Omnisend had been recommended to me as an easy to use alternative to other email marketing platforms, and I've been finding it excellent for my needs so far. I love how easy it is to build your emails with simple templates, and an easy to use drag and drop interface. Great customer service too - I needed help connecting my domain to my sender email which I was finding quite confusing, but the advisor Mariia helped me step by step. Would highly recommend. Thank you for the fantastic review! We’re thrilled to hear that Omnisend is meeting your needs and that Mariia was able to guide you through the domain setup—she’s got some serious problem-solving skills! Don’t hesitate to reach out whenever you need more help. We’re always here for you!

I got say :thanks a lot,Thiago.really helpful Thank you so much! We’re thrilled Thiago could help out, he’s pretty much our customer support MVP around here. Reach out anytime, we’re always here to help!

Omnisend is a fantastic tool with excellent customer support—they’re always responsive and genuinely helpful. The app is easy to set up, with powerful automation for both email and SMS marketing. We’ve seen great results in engagement and conversions; highly recommend! Thanks a ton for the kind words! We’re so glad Omnisend is working wonders for your marketing. Our support team always aims to make things easy, no magic wands, just pure dedication. Reach out anytime, we’ve got you covered!

Nice templates, but emails usually go to spam. I'm in IT and know how to configure DNS records and understand what goes into email deliverability. Pop-up forms also sometimes freeze, especially on Safari. Only way to fix it is to refresh the page and then x it out. That can be a lost sale. Computer Specs: AMD 3700x 8 core processor, 32 GB of RAM, and AMD Radeon RX 6700 XT 12 GB GPU Phone specs: iPhone 14 Pro Tried Klaviyo and everything worked the first day. Thank you for taking the time to share your feedback with us! We’re sorry to hear about the challenges you’ve been experiencing with email deliverability and the pop-up forms. Our senior support specialist has already reached out to you to address the deliverability concerns and has asked for a bit more information to better investigate the issue with the forms, particularly on Safari. We’re committed to resolving this, and we’re known for providing excellent customer support. We’d love to invite you to share any additional details with our team so we can work together to identify any potential issues and improve your experience with both email deliverability and the form functionality. We really appreciate your understanding and look forward to helping you resolve this!

Perfect app for email marketing. All you need and more. Even offers forms (pop-ups). Newbie friendly, very easy to use. Support is very friendly and helped me in no time. Definitely recommend. Wow, thanks for the fantastic review! We’re so happy to hear Omnisend is hitting all the marks for you, and that our support team had your back in record time! Here’s to even more smooth sailing 😉

I am new to Shopify and just getting familiar with Omnisend, but so far their customer service has been great and very fast. It’s great to have you here! If you ever need a guide, a friendly nudge, or just a little tech support TLC, you know where to find us. 😊 Thanks for the kind words!

Silent but stellar! 🌟 Thanks so much for the top rating! If you ever feel like adding a few words, we’d love to hear what made your experience shine. In the meantime, we’ll keep doing our best to deserve every one of those stars!

THIS APP ALWAYS CHARGE EXTRA MONEY WITHOUT OUR PERMISSION .We are charged additional $69 on Oct 26th except for the $183 monthly billing ,and they told us to give us 180000 credit ,we actually use 18282. TOO EXPENSIVE .NEVER USE THIS COMPANY . Thank you for sharing your feedback. We understand that unexpected charges can be frustrating, and we’re here to clarify and ensure transparency regarding your billing. As with most email marketing platforms, Omnisend’s pricing is based on the number of contacts (subscribers and non-subscribers, we do not charge for unsubscribers), meaning higher contact lists or additionally purchased email credits can lead to added costs. When your account exceeded the included email credits, additional credits were offered and purchased from your side to allow you to continue sending email campaigns, resulting in the $69 charge on October 26th. This charge was solely for the extra credits used beyond your regular monthly allocation. Our senior support specialist has reviewed each past invoice with you in detail to ensure clarity on your billing history and the options available to optimize your plan. We genuinely appreciate the chance to work with you on finding a solution that better aligns with your needs moving forward. If you have any further questions or if there’s anything else we can assist with, please don’t hesitate to reach out. We appreciate you giving us the opportunity to address your concerns and look forward to supporting you moving forward.

I like this app a lot, and I am deeply thankful for support teams for their help, especially Johnny and Dilara, who was on my case. Super quickly and very professional. Thank You, guys a lot! Thanks a lot for the awesome feedback! Johnny and Dilara will be doing a happy dance knowing their support helped you. We’ve got your back, anytime you need it, just give us a shout!

Thank you for your platform, and Thank you to Mariia for helping me out with my questions <3 Wow, a perfect 5-star rating! 🎉 Even without words, it’s music to our ears. Thank you so much for making our day shine a little brighter!

The way i was helped by Maria to set up automated welcoming mail and DNS settings in my shopify was incredible! step by step and patiently I was helped through the whole process. This app has amazing feautures and I'm so ready to use and discover them all ! big ups to Omnisend and MARIA ! Thanks for the shout-out! Maria’s step-by-step guide is pretty much a VIP tour of Omnisend. We're thrilled you're ready to dive into all the features – just don’t blame us if you end up hooked! Big ups right back at you, and here’s to smooth automations and many welcoming emails ahead!

super appli. Le service chat, avec Chaymae, est tres reactif et d'une grande aide. Merci beaucoup! We’re so happy to hear that Chaymae’s chat support made a difference. Quick and helpful service is what we aim for, glad we could assist!

Excellent Excellent customer service. The Best I've ever experienced:-) Wow, double ‘Excellent’, we’re feeling extra proud! 😊 Thanks for the kind words, and we’re so glad our customer service made such an impression. We’ll keep aiming for the best!

Maria communicated really well and was very helpful, Appreciate her efforts Thanks for the kind words! Maria’s effort to make things smooth and easy is truly appreciated, and we love seeing that recognized. She’ll be thrilled to hear your feedback!

Moved to this from shopify email. Its amazing platform with its own features and mess. However, its customer support is amazing man! They're always ready to help you out. Recently, I had an issue with the domain related things and this agent Maria helped me out in a few minutes. She was outstanding, smart, and knowledgeable. I'm looking forward to this platform. Welcome to the Omnisend where support is always ready to save the day! Maria will be thrilled to hear your praise, she’s definitely our DNS expert! Thanks for the awesome review, and we’re looking forward to many more successful campaigns with you!

Really good app, but what makes Omnisend super, and really to further suggest is the fabolous support! Really understandable, hand in hand support is really outstanding. No robots, ai but real person with real helpful support. I can only say thanks for Mariaa and Burak for the top support! Thank you so much! We’re over the moon to hear our support team made such a positive impression. Maria and Burak are real MVPs (Most Valuable Problem-solvers), and we’re thrilled they could provide that top-notch, hand-in-hand help. No AI robots here, just genuine support from real people who care!

Omnisend has been so easy to set up. When i encountered challenges with updating my DNS, Chaymae was a huge help! Thanks for the shout-out! We’re glad Chaymae was there to guide you through and make the setup easy. Remember, we’re here whenever you need us, ready to tackle any tech twist that comes your way.

Lucasgift

2024-10-29

Lucasgift has established its email marketing and review collection infrastructure with Omnisend app and we want to admire this long term business partnership with a Success Story blogpost. Lucasgift is a new marketplace for Handmade and Personalized gift items and provides only carefully crafted items from select sellers. Categories include: Jewelry, accessories, home décor and furniture, toys, and more as new sellers join us. In this journey, we are sure that Omnisend will always be with us! Thanks so much, Lucasgift! We’re grateful to play a role in your mission to bring handmade and personalized treasures to the world. Here’s to more shared success and celebrating every step along the way!

Outstanding platform Outstanding feedback from an outstanding user! 💥 Thanks so much for the kind words!

Always so incredibly helpful! Not only do they fix the problem but guide and give insights into future campaign success. Thanks a million! We’re all about solving the problem and setting you up for future wins, kind of like a two-for-one deal, but way better! 💪 Here’s to many more successful campaigns ahead!