Reviews for Omnisend Email Marketing & SMS

Baarath was a great help when preparing the more intricate flows, thank you!

Avoid at all costs!!!! After learning they do not sync subscribers by default with shopify (at least on our account), we ended up activating the auto sync setting and still had issues with omnisend sending to unsubscribed users a week after syncing. We have been having constant syncing issues between omnisend and shopify. We signed up 2 weeks ago and have had problems from the start. We sent a total of 3 subscriber email campaigns in the first week to our subscribers and later a few test campaigns to 5-7 of our own emails. We stopped because we were receiving higher than normal spam rate on google postmaster we later found out that omnisend was still sending emails to unsubscribed users even after syncing. Omnisend was NOT showing any spam in their reports. We asked politely to refund the services since it is not working and then we could then cancel it. They refused saying that we sent emails already, even though their app was malfunctioning and sending to unsubscribed users when it shouldn't have. They sent us a few reasons why they COULD issue a refund. One being "a customer cannot use the features over the period they have paid for it due to a system malfunction and unexpected issue caused by it". We have not been able to use their service due to the syncing malfunction but they still refuse to refund us. We gave them 4 opportunities throughout a chain of emails to refund us and they repeatedly tried to convince us to continue to use their app and saying they won't be refunding us. Avoid at all costs! There are plenty of other email providers out there with a lot better support then here.

Hello there, Thank you for your feedback! We're thrilled to hear that you're enjoying our App. We're here to support you and ensure your continued satisfaction with our 24/7 customer support. Cheers to your success!

best one so far, very easy set up it's just amazing!

Luiz at ominsend was a great help. My query was dealt with quicky and I am very happy with the service I recieved.

The support on Omni send is crazy good and so are the Email flows, templates, sms, notifications, ect. ITS ENDLESS.

I was stuck with an issue which would've seriously halted my business but Kayque resolved it swiftly. Loving Omnisend

Here just to write a review on Dilara, she is always so quick and responsive to my enquiries. Her help is always informative and always answers all my questions.

I had to move my store from ecwid to shopify as ecwid couldn't provide what I was wanting- I was able to move over my Onmisend to Shopify without loosing any of my set up or email subscribers. Was super easy!!! Very happy!

Omnisend truly has it all! It is beginner friendly and it top notch metrics that show how the app brings revenue to our store. The free plan version also includes so much as it is. It integrates seemlesly with Shopify. Their education libraries and blogs on marketing are also very helpful. What I love the most is their customer service. I always get quick replies from their team. Today especially Dilara went out of her way to keep following up with me, and even sent me a screen recording with instructions on how to fix my problem in under a couple minutes.

Good templates, not the cheapest, not the most expensive. Not sure it's worth it as i'm still using it only for cart recovery and never compare it to other apps. But this "Reviews" feature you advertise is THE MOST S*** you can come with! And you even compare your "features" with other apps with years on the market? Here is my honest feedback. Before asking others to switch, at least learn what is actually important for the customers - review feeds, google rich snippets, google product ratings, google seller ratings and so on. You simply have an email servers that send to collect feedback. That's it. Oh, an display the feedback too :D I really hope you didn't able to get more customers confused with your sh*t as the damage your app can cause may take months to recover.

As always, Luiz, the savior! This guy help me always that I need. I like being helped by him, because he solves problems quickly and is always very helpful. Sucesso, bro.

easy to use and very fast to setup, integrates seamlessly and tracks all metrics. most important of all it's free to use!

I received great help from Sanya. She was quick and thorough. I upgraded my plan to best accommodate my needs.

Beran provided exceptional support. Patient and helpful, Beran addressed my concerns promptly. His expertise and friendly manner made the experience a pleasure. Highly recommend!

Luiz was so helpful and efficient in helping me solve my problem. I'm very impressed with Omnisend.

Beran is a great help! I had some issues with the email marketing campaign and its automation. But Beran was able not only to identify issues but also to record his screen and provide me with solutions in seconds. Well done, Beran! :)

Since integrating this email marketing app into our Shopify store, we've noticed a significant improvement in keeping our customers engaged. The app is incredibly user-friendly, making it easy for our team to create effective campaigns without any hassle. The customizable templates are a big plus, allowing us to tailor our communications to match our brand perfectly. We've seen a noticeable increase in repeat customers, which speaks volumes about the effectiveness of this tool. Highly recommend for any Shopify store looking to enhance their customer relations and retention strategy!

Beran was super helpful and professional. He helped me with an issue I had with our subscribers.

Very Very Expensive........

Sanya and the others were very helpful and fast!

Baarath is a very good man,he is very patience.Thank you for solving my problem.

Great support. Got connected with Karine. She was able to identify and resolve my concern quickly.

The app for email mktng is the perfect match for my fashion ecommerce. The customer service is amazing, right away answers, best problem solving ever! Though, I am frustrated as I cant afford up until now the payment plan fixed at 127/month, maybe they could offer a starters plan with more than 500 emails/month and less than the payment plan. a lower/starters fee for up to 3000 or 5000 mails, to be increased as the ecommerce scales Highly recommended!

Dilara is awesome!! She's a huge help.