Reviews for Omnisend Email Marketing & SMS

This app ins not for the faint of heart. It has a lot of features and power to do about anything but isnt easy to navigate and find answers on its own. The power of this program is the stellar support people who man the chat and emails 24/7. Plus they ALWAYS follow up to see if I was able to do what they advised! Not many programs do that anymore. I have a small business but a big need that doesn't easily fit the standard templates and ready made. So it took me weeks to build my automation and import subscribers from other places not partnered. HOWEVER — I was helped along the way by multiple support people who were well versed on the program and could find a way for me to do what I needed to do AND explain it to me (I'm not a tech head by any stretch of the imagination, but I can and do identify things that need to be fixed in programing). If not for that I would have jumped ship during the first week. I'm not happy with the expense of Omnisend for small businesses, but I'm committed now so I will be adding more features to my website that I haven't had before because Omnisend has it all in one place! Omnisend isn’t for the faint of heart? We’ll take that as a compliment! Our platform is packed with powerful features, and we know that navigating all that potential can take some time — but that’s exactly why our support team is always here to help. We’re so glad our team guided you through the setup, found solutions that worked for your unique needs, and followed up to make sure everything was on track. That’s the level of support we believe every business — big or small — deserves! We hear you on pricing, and we truly appreciate your commitment. It means the world to us that you’re growing with Omnisend, and we’re excited to see how you make the most of all the features at your fingertips!

The transition onto omnisend was spectacular. Omnisend overall is a great program to use and allowed me to delete 3 apps that were all running in my store. The customer service is great! Spectacular transitions and fewer apps cluttering your store? Now that’s what we love to hear! 🚀 We’re thrilled that Omnisend is streamlining your workflow and making things easier. And of course, our customer service team will be so happy to hear they made a difference! Thanks for the fantastic feedback!

We accidentally deleted a huge part of our email contacts, so we were beyond relieved when the Omnisend team managed to recover them. Huge thanks for that, especially also to Chaymae from customer support, who was super helpful :-) Accidentally deleting a huge part of your email contacts? 😱 Talk about a heart-stopping moment! We’re so relieved we could help recover them — and Chaymae will be thrilled to know she made a difference! Huge thanks for your kind words, and here’s to smooth sailing (and fewer accidental deletes) from here on out!

I have not even paid for Omnisend, and have only started setting my email marketing operation on Omnisend, so this is not a review for the platform, but for the customer support. In one word - Amazing. Their help with setting things up, fishing issues that I had over last few days was just amazing. Burak and Didiem - you were absolute stars! Thank you so much for your patience and help. Omnisend is lucky to have you! I hope to give a great review for the platform once I have more experience with it. Burak and Didem, take a bow! We’re beyond happy to hear that our support team made your setup process smooth and stress-free. Helping you get started (even before you’re fully onboarded) is exactly what we’re here for! We can’t wait for you to explore more of Omnisend, and we’ll be right here whenever you need us. Thanks for the amazing shoutout — your kind words truly made our day! 🚀

This review may be silent, but those 5 stars are loud and clear! ⭐⭐⭐⭐⭐ Thanks for the love — we appreciate you!

Saleh (service support) helped me really quick, he understood my situation and came with a good solution. Like to app! Saleh, coming in clutch with quick thinking and a great solution! 🚀 We love hearing that he made your experience smooth and stress-free. Thanks for the awesome feedback — so glad you're enjoying the app!

Johnny was a tremendous help, very responsive he was able to directly solve my problem, thank you very much! Johnny didn’t just help — he tremendously helped! 🚀 Thanks for your awesome feedback — we truly appreciate it!

Dilara was so helpful! She walked me through each step and made sure that my program was working correctly before leaving the chat! Make sure everything is working before leaving the conversation. That’s the kind of care we love to provide! 😊 Dilara will be so happy to hear this. Thanks for sharing your experience — we truly appreciate it!

Honnestly Omnisend is the best so smooth Smooth and the best? Now that’s the kind of ‘boring’ we aim for! 😆 When things just work, there’s no drama — just results. Thanks for the awesome feedback, we appreciate you!

Terrible Customer Support – Avoid This App! If you run into any issues, don’t expect their customer support to be helpful. They take forever to respond and keep making excuses instead of actually fixing the problem. I had an issue where the pop-up form’s background was always transparent, making it unusable. When I reached out for support, they said they would escalate my ticket to a technician, which would take 48 hours. After waiting, I finally got a response—only to be told that my issue was "out of their scope". I've used many apps before and never had this problem. They even tried to shift the responsibility to Shopify, but when I contacted Shopify support, they confirmed that the app provider should be the one fixing it. For what we pay, we should get proper service and a functioning app. Would not recommend! Thank you for sharing your experience. We’re sorry to hear that our support didn’t meet your expectations — we always strive to provide timely and helpful assistance. Regarding the issue with the pop-up form, we’ve reviewed it and found that the form itself is working correctly, but custom CSS rules on your website were unintentionally hiding the background. In this case, a specific design rule using '!important' was overriding standard settings, which is generally not recommended as it can prevent certain elements from displaying as expected. Since these settings are controlled by the website, adjustments need to be made directly in the site's code. A web developer or your theme support team would typically be the best resource for this, and we’re glad to see that the issue has since been resolved. While we understand this wasn’t the ideal experience, rest assured that we did everything we could from our side to assist. If there’s anything else we can clarify or help with, please don’t hesitate to reach out.

The integration with Shopify is very smooth and seamless. The "ready-built" templates were a time saver and covered most of my store's common needs. What I did have to build was easy with their "drag-n-drop" workflow setups. If I am stuck for a moment, they have a succinct and short 7-step video series (and others) to help beginners like myself. I have used one competitor's product, and while it is very powerful and scalable, it's much more complicated. Can I see scaling to other plans as my business grows - ABSOLUTELY!! Smooth integration, time-saving templates, and easy-to-use workflows? Now that’s what we love to hear! 🚀 We’re so glad Omnisend is making your email marketing journey seamless — even for a beginner. And we totally agree, keeping things powerful and simple is what we’re all about! Hearing that you see yourself scaling with us as your business grows? That’s the ultimate compliment. We’ll be right here, ready to grow with you! Thanks for the fantastic review!

Fast and awesome help from Didem Didem delivering fast and awesome support — just what we love to hear! 🚀 We’ll make sure she sees this shoutout. Thanks for the kind words!

Chaymae from Omnisend support was wonderfully helpful - patient, kind, and efficient solution! If there were an award for best support combo — patience, kindness & efficiency — Chaymae would be taking home the gold! 🏅 Thanks for the kind words, we truly appreciate it!

They now use a bot for their support model AND YOU CAN'T REACH ANYONE TO ACTUALLY HELP YOU. I've tried for a week to get someone to answer my questions, the bot just blocks me and they NEVER email back, as the bot claims they will. If you are a small business BEWARE of this organization. Their customer support is lacking and they will not help you. I've been trying to adjust my subscription but they'd rather keep charging me a high price rather than align my subscription to my customer count. We’re truly sorry to hear about your frustration in reaching our support team. While Omnibot is designed to streamline support and connect customers with the right resources, it looks like your request wasn’t escalated as it should have been due to a technical issue. That’s on us, and we deeply regret that your experience didn’t meet expectations. We’ve reviewed your case and haven’t encountered similar issues with Omnibot before, so your feedback is incredibly valuable in helping us prevent this from happening in the future. We appreciate you bringing it to our attention. To make things right, our senior support specialist has reached out to you directly to address your pricing concerns and explore a subscription model that better aligns with your customer count. We want to ensure you're getting the best value, and we’re here to work with you on a solution that fits your needs. Thanks again for your feedback — it helps us improve, and we hope to regain your trust.

Nice app and great support from Maria! Great app + great support = happy customers! 🎉 We love that Maria made a difference for you. Thanks for the shoutout!

Great and quick service. Super friendly and knowledgeable support team. Very happy! Hearing that you’re ‘very happy’ makes us very happy! 😊 Our support team will be thrilled to know they made a difference. Thanks for the kind words!

Mariia was extremely helpful and sorted all my issues out very quickly. If speed and helpfulness were an Olympic sport, we think Mariia would be taking home the gold! 🏅 So glad she could get everything sorted for you quickly. Thanks for the awesome review!

Waaaay better and easier to use than Klaviyo, I love it and support is very swift and helpful. Waaaay better? Now that’s what we love to hear! Ease of use and swift support are what we aim for, so knowing we hit the mark makes our day. Let’s keep making great things happen together!

I have uninstalled Omnisend Email Marketing. I still get discount popup on my Shopify site. It does not stop . Every time I open my Shopify site the popup appears. I tried to stop it and uninstall but the popup still appears.I don't want it to appear. Thank you for sharing your experience. We’re sorry to hear about the issue you encountered with the signup form. Our senior support specialist has thoroughly investigated this and confirmed that the Omnisend app has been uninstalled, the form status is disabled, and there are no remaining Omnisend snippets in your store's code. We've also checked your website directly and did not find any ongoing connection to Omnisend (we've sent you screenshots confirming these findings via email). Given that uninstalling Omnisend automatically disconnects it from your store, our forms can no longer appear there. It’s possible that the signup form you’re seeing is coming from another platform or is being displayed due to browser cookies or cache. We’d be happy to assist you further in pinpointing the source of this form to ensure everything is working smoothly on your end. Your experience matters to us. If there's anything else we can do to make things right, we're just an email away!

i love them they re so helpful especially Emna, she taught me with everything. Emna, take a bow! 🎉 We love hearing how helpful she was — sounds like she deserves an A+ for top-tier support! Thanks for sharing your experience, and know that we’re always here whenever you need a hand. 😊

I've used them all. Omnisend is the winner... So, I wont be that person to name drop the ones I've been through (you all know them by name), instead I will focus on why Omnisend is the one I ended up with. Pricing? Yeah sure. They are far less expensive than a lot of their competition. Especially at scale. But that doesn't mean anything if the value provided also is degraded. Tech? Yup, it's super easy to set up and use. Flows are there with the push of a button, and everything is easy customizable. But that really doesn't mean anything in the long run as well, you can pretty much learn to manage almost anything with time. Where Omnisend SHINES is in their customer support and dedicated team. I had SO many issues in dealing with thing I've never knew about when I started my business journey. Its DMARK, APIs, SPF, Custom Events, DKIM, Domain Reputation... the list never ends... And they been there, helping me through it all. Brainstorming, solving, helping. Being nice, kind and supportive. A couple of days ago, Emna pour her heart and soul into solving an automation-issue, today Maria delivered in solving a Trigger-issue for a flow. We have always worked it out, together! So, unless Omnisend drops the ball, they are 100% stuck with me on my journey because they are too good of a partner to leave behind. I cannot recommend them enough! Now this is a review that deserves a standing ovation! 👏 We’re beyond thrilled to hear that, after trying them all, Omnisend has earned the top spot on your list. Pricing and tech are important (and we’re glad those hit the mark too!), but what truly makes us smile is knowing that our support team has been there for you every step of the way. And trust us, we have no plans to drop the ball — we’re in this for the long haul! Thanks for such a thoughtful and amazing review. It means the world to us!

Tech support was a mixed bag. The first agent was clearly at the end of their shift and didn’t seem too bothered. But then Johnny 5 stepped in and saved the day! He helped me fix all my DNS issues and was genuinely helpful. Thank you, Johnny 5, for not being a bot! Much appreciated! Michael@MatchesSeeds Johnny 5 to the rescue! 🚀 We’re sorry your first experience wasn’t quite up to par, but we’re thrilled Johnny stepped in and turned things around. And no worries — he’s 100% human (we checked! 🤖❌). Thanks for the honest feedback, Michael!

At first I wasnt sure to be honest. My response rates were low and I was curious if it was Omnisend or something else. After going through all their materials, I realized I was not set up properly, my email and URL's were not properly verified and so much more. I really like Omnisend as it fully integrates into my store. I can easily set up the work flows I want for reminders, cart abandonment, and much more. I do not really use their email templates as I prefer a simpler style, but they have a ton of templates and I have found everything is easily editable. I tested a couple other solutions and while really this is proably accurately a 4.7 app (as the collective reviews shows, I only have 4 or 5 star choices. As such I am going with the higher number. I definitely recommend to try it and not give up on it. A 4.7-star app? We’ll take it! (And we’ll work on earning that last 0.3 😉). Jokes aside, we’re thrilled Omnisend is making a real impact for you. Thanks for sticking with it and for the awesome recommendation!

Maria was amazing with her help in helping with some issues we had, and got it all up and running with us super fast and easy! Top support and a great email marketing platform! Fast, easy, and problem-free — that’s exactly what we aim for! 🚀 Maria will be so happy to hear she made a difference. Thanks for the kind words and for being part of our Omnisend family!

This is what I call customer service at its best, EXCELLENT Support via chat app with Didem. She helped me solve a problem with ease. She explained and guided me through the whole process in no time. This is exactly what we strive for — helpful, clear, and speedy support! Didem will be so happy to hear she made a difference. Thanks for sharing your experience — we truly appreciate it!