Reviews for Okendo: Product Reviews & UGC

Best review app we've used so far

We've been using Okendo Reviews for over 2 years and have been using the Loyalty program for at least 6 months. Everything works well, has great integration with Shopify and support is very good. The support side is getting better. Seems that as new features are launched, the support team (sometimes) seems a little behind. But nothing has impeded the user experience for our customers. It's not cheap, but the return is well worth it. Adding in an additional comment. Thumbs up to Henry Thompson (Customer Support) ran us thru some additional tools and really great tweaks to Klaviyo that will enhance our review and loyalty program.

The reviews feature are alright but quite expensive. We give 1 star because every single time we have an issue the customer service cannot help. It is like it young children working with absolutely no knowledge about the products and with no will to help either. They do not listen, they do not read, and they do not help. They answer slow even on live-chat letting you wait as long as it takes until you leave the chat and then hits you with "are you still here" and "we have closed this ticket please contact us if you need more help". Every single time. They let you wait 10-30 minutes for each answer. This way they let you wait for hours with absolutely no shame until you are tired and leave. Then they close the ticket and mark it as 'solved' (: It is absolutely astonishing the incompetence we experience from the customer service every. single. time. Also it's not a onetime thing - it's at least 15-20 different customer service agents with the exact same behavior. We will now find another provider to handle reviews for us.

I would highly recommend Okendo as it has been a very useful supporter for me to help market my product, retent my customers, and help express customers' reviews in a efficient and clear way. The customer service team is very professional and helpful. I am receiving their support every day. For example, André who has been an amazing support advisor who is not only professional, but also can think from the customers' point of views to provide valuable advice.

Great customer support, easy to deal, fast and reliable! - very happy with the app!

Would always thank Okendo for the good assistance. Switched to different platform but eventually came back here. Migrating back is not that hard and they had assisted us. Also shout out to Paulo! - Jayne from The NJC Team

Five Skincare

2025-01-27

Ich war eine der frühen Kund:innen von Okendo – die App war damals noch ganz neu auf dem Markt, genauso wie meine eigene Marke. Für uns war es von Anfang an entscheidend, Bewertungen für unsere Produkte zu sammeln, um Vertrauen aufzubauen und Fahrt aufzunehmen. Okendo war dafür der perfekte Partner. Bis heute bin ich durchgehend zufrieden mit der App. Kürzlich hatte ich ein Support-Gespräch mit Laura, die mir ein paar sehr hilfreiche Einstellungen gezeigt hat – der Service ist wirklich erstklassig. Wir nutzen aktuell nur die Bewertungsfunktion und sind damit sehr zufrieden. Die App und der Support sind top und uneingeschränkt empfehlenswert!

Great customer service and have always been quick to reply and even give custom plans for our business use. Tons of app features. Only con I would say is that it is a little pricey with lots of paywalls but you get what you pay for.

Amanda was extremely helpful in explaining all of the features Okendo has to offer. Super appreciative of her help!

The best onboarding I have experienced. Quick, simple and actually achieved what they said they would do. We changed from another review/loyalty platform, which I thought was going to be a major headache, particularly with loyalty points. To my surprise, the new program was created, all data imported and we were live within 3 weeks.

THIS HAS BEEN THE BEST CUSTOMER EXPERIENCE BY FAR IN A VERY LONG TIME. After it just didnt work out with another review app I have given it a last shot and tried Okendo. And straight away I had the same issue than before. Ratings and stars just wouldnt show up on all of the product pages. KAREN - who must be the most patient person ever!!! has been very quick in identifing the problem by checking it in my shop herself. She send looms on how to fix it and while she was at it solved a couple of other problems I had as well. So all in all WOW!!! She really made my day...it all works now and here is a super happy customer!!! 100% recommended!!!

Okendo is such a great platform. It allows us to keep track of all our reviews and they have a bunch of other cool features that makes engaging with our customers super smooth. Our Account Manager Amanda is great and super knowledgeable. Definitely would recommend Okendo!

so far I love it far better than any other apps Ive used!

Fantastic support from Paulo. Super quick to respond and resolve an issue we were not able to figure out. Thank you :)

Okendo is a great platform and seamlessly integrates with Klaviyo. The support team has been helpful and kind throughout our onboarding and optimization strategies.

Okendo has been a game-changer for our business! The platform is easy to use, highly customizable, and has boosted customer trust. Huge thanks to the support team for their amazing help—always responsive, patient, and dedicated. Highly recommend!

Great service from Paulo and the team at Okendo! Quick to reply to any questions and the Okendo software is a game changer for us! A++ service would highly recommend

If you are a new business starting out (like us) you must download and use Okendo. Reviews matter signficantly to other buyers and also to the business for feedback. The Okendo help support is great in case you are confused or need help with something. It easily integrates with Shopify. You can customize the reviews with your own branding. It is great!

Great service !

Worked flawless since start, never any problems. Good support and awesome customer success management.

We only have wonderful things to say about Okendo – the app itself is worth its weight in gold (literally), and the support team have been nothing but helpful, prompt and friendly! We would recommend Okendo over and over again.

We recently worked with Scott to migrate our Okendo reviews platform setup to our USA and EU stores, and the experience was outstanding. Scott handled the process incredibly fast, communicated clearly, and made what seemed like a daunting task feel seamless and straightforward. We’re super grateful for his support! The Okendo platform itself is excellent. It has everything we need in one place: reviews, post-purchase surveys, and quiz funnel. It’s the best reviews platform option out there in my opinion and i've tried many.

We have recently migrated our loyalty program over to Okendo and have been blown away with the support we have been given from the team. Scott and Alannah always went above and beyond with helping us build, migrate and launch our program and we simply couldn't have done it without them. They stepped us through the process, and contributed a lot of time and resources to ensure we were ready to go under our 2 week turnover. The Okendo app is incredibly more user friendly than our previous platform, Loyalty lion, and we have already seen developments in the backend, analytics and front end customisation since our launch and feel comforted about the speed of their developments and improvements.

Merry People

2025-01-05

Okendo has been a great addition to our review process. The platform’s user interface is incredibly intuitive, and navigating it across multiple regions is a breeze. Even more impressive is the support we’ve received—Ana and Scott have been there every step of the way with prompt, friendly, and knowledgeable service. We couldn’t be happier with Okendo and the team. Highly recommend!

I'm sure the app is great but the pricing information on the app page is deceiving. It says it's free for up to 50 orders per month and the only thing that changes in each pricing tier is the amount of orders per month. It's assumed that all features are included as the features listed are the same in every tier and it doesn't say otherwise. Once you install, however, and begin setting up, in order to have all the great features it boasts like quizzes, surveys, rewards/loyalty points, referrals, etc, you have to pay to add each one on. If you want everything it says it does (which assuming everyone does otherwise why would you have installed the app) it becomes like $139/month for up to 50 orders/month and jumps up from there for more orders. Very disappointing and such a waste of time. I never would have installed the app and integrated it into my store if I knew it was WAY out of my budget.