Reviews for Okendo: Product Reviews & UGC

Easy to use app and extremely helpful team!

amazing customer service. I updated my theme and couldn't figure out how to get the reviews back, and they helped me instantly. You can check out how the reviews theme and style look on our website www.saltyaura.com

So far it's been brill - the product itself I'm still getting to grips with - however the customer service is fantastic - particularly Josh who is extremely helpful. The team follows up with you on their own accord if they're not able to solve a problem right away and they really make a solid effort to try to understand whatever it is you need help with! Making the experience pretty seamless. If that's not worth giving the plug in a go - not sure what is :-)

Good so far - very comprehensive configuration options.

Easy to use, integrate, and love that you can have multiple offerings/features under one umbrella. Plus great customer!

Okendo is a wonderful app. I like how comprehensive it is even on the free plan. The product and profile attributes are wonderful and great for my client's brand. I ran into a little issue and Josh from CS helped me out quickly.

Good application. Works well; with no problems. Pricing is fair and we'll continue using it. Thank you.

Good platform with a major flaw for our business: you can't pin the reviews to URLS, only to Product IDs, so if you have to archive a product to maintain historical data, but want to retain the SEO value for your URL slugs with an updated product, you lose all the reviews for that product.

My experience has been that the customer support goes above and beyond before you leave a review, and afterwards they pretty much ghost you/don't try to help you.

The Okendo team have been supportive and have been able to provide super-fast support for a number of modifications to the customer-facing aspect of the app that I couldn't have made without them. Additionally, Josh from their team has been exceptional, facilitating the transfer of reviews from Wordpress to Shopify with as much smoothness as possible. My sincere thanks to them.

Very easy to use with wonderful, A+ support. I love the customization and easy interface. This checks all of our boxes.

Great App! So easy to use. Support is fantastic and response is very quick and efficient!

Very good review app, easy customizable, and if help is needed, you'll get perfect customer support from Josh & Co.! Happy to found this great app!

Un support vraiment super efficace et rapide ! Je recommande a 100%.

Enjoying Okendo so far

Great product, enjoy the review and survey features, and customer service is amazing. Always responsive and willing to go above and beyond to help.

Update: Problem resolved, so far app is working fine. Initial review: This app seems like it would be quite good. Unfortunately hours of "system delays" as stated by support meant could not actually see if the app worked. On the positive side, support was responsive.

I was told that turnaround time for the new update is 1-2 business day, but it's been 13 days and it's still not updated.

Cleopatra's Bling

2024-02-05

Australia

Such a user friendly app. Amazing customer support, very customisable to the brand needs. Couldnt recommend more!

After trying other review apps I was completely frustrated. My son recommended Okendo and I have never looked back. Josh and Hermes gave excellent support to set up and branding style of the look of reviews on my website. I am incredibly happy with the app's versatility, support and extra functions that I can use as my ecommerce site grows. Thanks for designing a flawless app that accommodates the needs of my business.

Extremely helpful staff and easy to use features. I had so many questions about how to optimize this and the service surpassed my expectations. I am always able to communicate with someone over email and they are extremely nice about walking us through the site to make sure it is optimized properly. 10/10

I've had this app installed and paid for it for almost 5 years (May 2019). I recently had issues where the app was not sending a rewards code after receiving a review. I hadn't changed or done anything differently. Customer service did not initially investigate my issue correctly (they rushed to a conclusion that I made an error, not them) then once I provided screenshots of the issue to prove the issue was them, it took days and days to get a response. Getting a answer on what the issue is and then also help on how to resolve it is like pulling teeth with their customer service team. Generally unhelpful. I've uninstalled the app and will not go back.

Very Nice

Excellent customer service. Support chat is very knowledgeable and quick.

This review app is the best available, for an affordable price. All the necessary features are included. I would especially like to thank Laura for the pleasant onboarding; all questions are answered promptly and in detail. It's a pity we didn't find you sooner. Thanks again for everything.