Reviews for Okendo: Product Reviews & UGC

MFT Stamps

2021-10-27

United States

Okendo has been amazing! There isn't anything it's been missing for us so far, the integration was seamless and they handled installing it to our theme and making any customizations we wanted. I love that it can automatically publish reviews within guidelines we set so we aren't spending time having to approve things. Plus, customers can attach images and/or video, it integrates with Smile.io for loyalty incentives, and they even have a lookback option so you can send review requests for previous orders to get the reviews rolling in. They've been wonderful to work with and I would definitely recommend them!

If you are on Yotpo, bail and move to Okendo. My contract was expiring with Yotpo and I got an automated email telling me I had to contact my rep otherwise I would have my account locked. I didn't even know I had a rep. I contacted them and it took 4 days for me to patched through to my Yotpo Rep. I contacted the rep and it took him a few days to respond that we had to hop on a call to discuss our contract. I presented him with my calendly and he told me that those times don't work for him cause he is in Isreal. I asked Yotpo support why I had a rep who wasn't in my timezone and they told me I should have requested a USA based on. Every email I sent to anyone on Yotpo team took 1-2 full days for a response. All the while I was getting automated email warning me my contract was expiring and I needed to contact them to renew. When I was finally presented with a contract, it was a year-long contract and it was twice the cost of Okendo or Stamped for the same functionality. I always didn't like Yotpo but at this point how absolutely garbage their product and support was it was fully personal dislike at this point for everything their company is. It was between Stamped and Okendo now. Both have similar pricing, functionality and positive reputation in the community. I reached out to Stamped as my first choice because they are just more commonly known. They presented me with all the info I needed to get onboarded, however it was all DIY, and my developer wasn't available for any big projects for another 2-3 weeks. But my contract with Yotpo was expiring in 3-4 days. I told Okendo that they had my business if they could do all the heavy lifting and get us onboarded. I signed up, they sent me a quick video on how to export my reviews from Yotpo. I gave them the file and in 2-3 days they had configured our entire Okendo account to replicate our settings on Yotpo, customized the CSS of the reviews to match exactly our current styling, and presented my developer with a super easy doc to bring the changed into our live theme. Now I'm on a month-to-month contract, paying half of what I was with Yotpo, with amazing super quick support, and I didn't have to lift a finger. Okendo is AWESOME and I am completely blown away with how rad their team was to help us out in this pinch.

We have been very happy with Okendo so far. We used Yotpo previously and the admin UI was unintuitive and clunky. Okendo's admin portal on the other hand is user-friendly and straightforward. Our support team is far happier with the Zendesk integration as are we with the consumer-facing review widgets. The Okendo team has been helpful and supported us well throughout onboarding and beyond. Rebecca in particular has been fantastic, thank you!

moved from Yotpo to Okendo and dont regret it. fantastic app. much more features and easy to use. Support was very helpfully in the transition.

LOOK OPTIC

2021-10-22

United States

We just moved over from Yotpo and could not be happier. The switch was easy, Okendo did all of the work, and we are saving tons of money. Not to mention, the client service was amazing. Thanks, Rebecca.

MoxieLash

2021-10-21

United States

Okendo support is top-notch - very helpful! The platform is easy to use and simple to navigate on. Highly recommend it - it's been great for our team!

Love the Okendo app it is a wonderful app for reviews and the customization aspect is amazing. I also love the support team behind it. Would highly recommend!

You need this review app, forget the rest. Without a doubt the best Shopify App I've ever dealt with. These guys are absolutely stunning to work with. I've dealt with countless companies in the 7 years I've been on Shopify, and Okendo blows them all away.

There was one simple customization that was promised before joining for which after they said we would have to upgrade plans to get (it was originally going to be included for migrating here).

I've been using Okendo since I launched my store a year ago - great functionality for my clients & the customer service on my end is amazing. Highly recommend!

I am really impressed with the app as well as the level of support we have received from the Okendo team. Seamless setup and high level response from all involved!

Fantastic app with excellent support and great functionality! I would definitely recommend it to anyone.

Waw, un support de qualité, ultra reactif et vraiment à l'ecoute, et l'application est vraiment top et géniale

I had a coding issue, where I couldn't get my okendo reviews online but support was amazing! They were super quick in their responses and jumped onto the issue immediately. They fixed the issue on their end, so I didn't have to get confused and bogged down in the code (which as a non-coding founder, this saved me hours so was a relief!). Super pleased with their support.

Amazing UI and functionality with a very competitive price. To top it all off Amazing customer support. Thanks Josh!

We've seen really great results so far with Okendo. It's easy to navigate and the support team is very responsive and helpful.

Fantastic app, it really cuts down on customer service, allowing all the questions under the product + customer(s) photo / photoshoots of product fits actively lowering our return rate. 100% worth the expense.

worth the money - sales uplift - customer service very good. i was sceptical to start with but I was proven wrong.

Fast, friendly and efficient customer service. Was very happy with my experience. Thank you. Loving the app.

Upgrading our review platform to Okendo has been a great decision! We received great support from the team for the initial set up, and especially liked that the Okendo team took care of making the changes needed to have the app integrate seamlessly into our Shopify theme. The other two features that are a plus for us is the Klaviyo integration to collect reviews via email and having the ability to offer an incentive to submit photo/video content.

The onboarding process was smooth and efficient with Okendo's team. Margaux was such a pleasure to work, she answered every question in a timely manner and ensured our account was set up to best fit our needs. We are seeing great results within the first week of launching and are excited to see continued success.

One of our easiest installs for our replatform, and the support you get is outstanding. Seamlessly integrates with Klaviyo and Shopify.

Okendo team is amazing and super helpful. Love this app and everything it offers for my brand. Highly recommend!

Great customer service and love the features that allows us to share feedback with our customers that they care about.

We love Okendo! Super easy to work with/understand and their customer service is top notch! Highly recommend.