Reviews for Okendo: Product Reviews & UGC

I was having a difficult time getting approved reviews to show up on my Shopify account. I reached out to the Okendo for help, and their team was on it! In a matter of 2 emails being exchanged they’d found the issue, and I’m good to go. Thank you for your support!

Just getting started with the app, but the customer service team was great and very responsive while helping with the install. Without having used it much yet, the customizable widgets look awesome. Very excited to get this going.

The customer service team is amazing. They set it all up for us, but kept us in the loop to ensure we were happy with the result. Any slight issues we ran into while getting it up and running, we were able to contact the team straight away and get very prompt and helpful responses to get things amended ASAP. The app is also very user friendly with so much to offer and we are really happy with how our reviews widget looks on our site.

Having tried almost all of the other popular and heavily advertised apps, they all had slight issues. A lot of them slowed my website down horrendously, or didn't look great or had a poorly crafted customer experience. I've now had Okendo for about 6 months, and I love it, my customers love it, my website speed loves it, and my reviews are now displaying properly on google. I think it's a tiny bit more expensive than the other apps - but it is well worth it - It just works, and the support team (who I've only really had to contact because I upgraded my theme or hadn't read the excellent support material fully) are so responsive and quick to help.

Not only is Okendo flexible ( to your companies needs, your branding, the stage of your business...) it's also super easy to use. We also rate the level of customer service extremely highly.

Expensive but worth it. Really great platform that is easy to integrate and the customer service is top notch!

Famme

2022-01-28

Denmark

Fast response, especially if you contact your contact person. It looks good and the interface for managing reviews is faster than Stamped for example.

We get lots of customer reviews with Okendo (more than stamped.io or Yotpo), loads fast, and incredible support. Highly recommend.

Shiela was the most amazing customer service help I actually have ever received! She helped me set everything up, answer all questions I had and provided above and beyond service. I am very excited to use Okendo it has everything you could need. Thank you

We have been using Okendo for our eCommerce store. The interface is very easy to use and intuitive. The User experience very smooth and their customer support very reliable, quick & nice! Recommended

Great email service, and really good and fast customer service. Super helpful and custom changes done quickly.

Back to the Roots

2022-01-26

United States

We love working with Okendo! The onboarding process was smooth, all team members have been super attentive and helpful and the Klaviyo integration is great. Lots of customization options and our Customer Success Manager has been a wonderful resource as we test, iterate and improve our customer review systems.

Great customer service, and everything works very smoothly. No issues at all, and only positive interactions from the first account reps to the customer service and implementation teams. Would recommend to anyone for a high quality reviews app.

Great app! Honestly, I am not an IT guy but this app is very friendly user. I manage to setting up everything easily. And the customer support of this app was very helpful as well.

Ralph Christian

2022-01-21

United States

Fantastic app - does what it says on the tin. Really easy to use and customer support is incredibly quick.

Great app and even better customer service from the team at Okendo. Their response time was so quick and they answered any question I had. Great experience.

Absolutely love this app! After doing countless demo's I decided to go with Okendo and it was the best decision. The app has all the features you need and they are all designed to improve customer experience, drive engagement, and in turn increase revenue. The support is 10/10. Every Shopify App should learn from them. I had zero issues with setup, they even offered to do some of the work for me and had the app customized for my brand on the first walkthru. And the best part is we saw results within hours of launching the app as several customers asked questions on our products and now everyone else can view those responses as well.

Super smooth onboarding process. They walked us through every step and quickly addressed hickups. They were also very accommodating with our design customization requests and were able to make the emails and the website widget match our brand aesthetic and color scheme. Meriem is great! She responds to emails fast and is knowledgeable about the app. 5 stars!

Orange Mud, LLC

2022-01-19

United States

Been using Okendo for probably 5 years now which was an upgrade from Yopto. The custom side on the back end is sweet, and their customer service at the beginning and years later is still top notch.

The team at Okendo has gone above and beyond to get us up and running. The onboarding was easy, the app's backend is also user-friendly, and the best part is that we get honest reviews and feedback from our fabulous customers. Highly recommend!!

We work with Okendo on multiple brands and they are our best SAAS Shopify partner. Their team is super helpful at trouble shooting and maintains clear and prompt communication flows with our digital team.

Great team to work with for easy set up and customizations. Definitely recommend the power plan for their white glove service.

Great app, excellent customer service. 10/10 would recommend to anyone looking for an easy-to-use, easy to integrate reviews app.

Okendo is great and has great customer support! It's easy to use and has lots of integration to work with

Great app that has a lot of potential to drive quality reviews as well as third party data. The top tier (for Klaviyo integration) is quite pricey so if you want to utilise this feature then you would have to be sure that your stores' turnover can justify it, as well as paying for Klaviyo itself. The support staff are super helpful and assist when needed. The app runs smoothly on both desktop and mobile. We would 100% recommend Okendo to anyone looking to scale their Shopify store / brand.