Reviews for Okendo: Product Reviews & UGC

I love Okendo - super nice, stylish, and the integrations are fantastic! They also have best in class customer service.

This app is fantastic! Both customer and internal UX is fantastic and the Okendo's customer service is as good as it gets. Every time we think of a feature or automation to supplement the review process it's already there waiting for us.

I'm updating my review of Okendo after using it for about 7 months. I honestly don't recommend Okendo after the experience I had with their reviews app. I switched from Okendo about 2 months ago to a different reviews app and am able to make a proper review now. We found that Okendo didn't help us gain as many reviews as we hoped. And especially not many with images/videos. We were originally drawn to their ability to offer auto-generated coupon codes in exchange for review incentives. However a big limiting feature we found with Okendo was they only allow you to e-mail for a review request once. So if a customer never opens your review request email, or opens but doesn't take action. You cannot send another review request. You can only send reminder e-mails if you're in the $99/mth and up plans I believe. We've since switched to another reviews app that costs less and allows us to send up to 3 reminder emails with custom coupon codes. We've increased the rate of reviews we're gaining in the short period of two months time since switching away from Okendo. We also ran into an issue in December 2020 where our review request emails stopped sending for 2 weeks. We informed customer support at the beginning that it stopped working and they had no updates at all. It was only after we wrote a polite but negative review via e-mail did they then have someone work on fixing it right away. But this was 2 weeks later. If we hadn't continued to follow up and reaching out, it'd probably still be broken till today. I had the Essential $29/mth plan. I didn't receive any help with installing the app when the auto-installer didn't work. I had to spend about 2-3 days mucking about in the code of my theme to try to get it to work. When I asked for help, I was told that if I were to upgrade my plan to the $99/mth plan, then they could help me install their reviews app onto my store for me. I eventually figured it out myself, but this felt off from all the amazing reviews Okendo has in the app store. I'm guessing maybe other reviewers must have the higher priced plans? I felt like I was one of their less valued customers because I was paying for a $29/mth plan instead of $99/mth. The customer service also did not want to provide more information about best practices or advice for how to best utilize some of their features. For example such as what discounts or incentives would they advise we send out in exchange for asking for a review? They said they could only help give me more advice to this if I had a higher plan. The only positive aspect is that their customer service got a bit friendlier near the end and they uninstalled their code off of my theme when I was ready to leave. I wish Okendo all the best, and originally I believed in all the hype from all the 5-star reviews they had. Their onboarding sales call was really effective. They seem to really sell the idea you'll get lots of reviews and that they have an amazing incentive offering system and reviews setup which lets customers upload media. But we found all this didn't lead to that many more photo or video reviews. The biggest limiting factor is the inability to send any further emails following up with the customer to leave a review. Okendo is extremely strict that you are only allowed to send 1 email request per order in the Essential plan ($29/mth). In the end, I wished I had used a different reviews app. I think Okendo is pricy for the very limited features and support they offer. I also think that in late 2020 they switched over to having a VA answer most of the customer chat questions because the person answering the live chat would mostly take my messages and pass them on. They're polite but were unable to actually do anything to help or have much knowledge of the app. TLDR: There's other reviews apps out there that are better, have more features, and costs half the price of Okendo. I regret using Okendo when I think of how many potential email reviews I've lost out on during the time I was using Okendo.

Amazing customer service - Amor has been extremely helpful in helping me set up the app for our shop. The interface is easy to use and I love all its unique features.

Lume Cube, Inc.

2021-03-09

United States

Such an easy and seamless transition! Very excited to get started with Okendo! Allison was so helpful and a pleasure to work with!

We've used a lot of Shopify apps - Okendo is at the very top of our list. The integration with our website was clean, professional and on-brand. The interface is super intuitive to use. But what stands out the most is the onboarding with our Customer Success Manager. Allison went above and beyond to make sure we got the most out of Okendo. And she is there to support us as we continue to grow. Go with Okendo, you won't regret it.

Really pleased so far, happy with how my customers are utilizing the app. Allison in support is a standout all star!

Great app and super easy onboarding process. We've had customers who are 95 years old fill out reviews.

Allison is super approachable and helpful! She is very knowledgeable and communicates clearly and efficiently. I love okendo so far and I think that it is going to enhance our business. It is very easy to access and navigate the Okendo platform and I recommend it to other people!

One of the best support team, and the best review app on the app store. Just started using it after switching back to another review app and it is huge differnce.

We switched to Okendo after using another app that was not meeting our needs. I was immediately impressed with the Demo that I received from Matthew, and decided it was the app for us. I really appreciated all of the technical support & customer service that I received from Amanda. If you are into customization, this is the app for you as there is SO much to work with! And it was super easy to set up.

Love their customer success team - one of the best in the game. Working with them helped us understand how we could use reviews as an extension of our brand, not just a request for information!

I wasn't convinced 100% to use it but after doing some testing on it and dealing with their support team, I changed my mind and will go with full confidence with Okendo. Highly recommended

Okendo has been wonderful for growing & displaying our collection of reviews, and their service is top-notch! Their team has helped us with implementing and customizing their platform with our own - we couldn't have asked for better partners in this endeavor!

Great experience working with this app! Big credit to Allison for helping us set up everything smoothly without any issues. We are very excited on growing our brand with Okendo!

Great app with even better service. We needed custom functionality that wasn't included stock in Okendo and their team got it taken care of in less than a week. I can't recommend them enough!

Our Customer Success Rep. Margaux and the team at Okendo are amazing! With all of our customization edits we were looking to do to our review page, they were able to make it happen quickly and efficiently! I have been dealing with Margaux from the beginning and she has been so great to the C6.ca team with all of our revisions we needed to our review page. We recently had made some shipping information changes to our website and needed these changes to be made on the reviews page, and Margaux was able to make our changes a high priority with their team. Okendo is great and their customer service is even better! really like working with them!

Okendo is extremely easy to use and helped us share all of the great things our customers were saying about our products. We immediately saw an impact once others started to share and we published to our site. The onboarding experience was flawless - Allison was so knowledgeable, friendly, and forward thinking in providing solutions that were a custom fit for our business (no extra charge!) If you are considering Okendo - do it!

Okendo has put verified review solicitation on auto-pilot. Early review feedback helped us make some adjustments to our business and now feedback validates we're making the right decisions. Okendo powers that feedback loop for us. 100% recommend.

Great and easy app to implement reviews on your store. User friendly and amazing customer service. L

We are very happy with our decision to go with Okendo! The level of customization Okendo offers was exactly what our brand was looking for. However, the best part of using this platform has been the customer service experience. From install to launch and beyond, we have had excellent support. Allison M. feels like an extension of our own internal team. Her help made launching with Okendo completely seamless, and we were able to go live in just over a week. We are so grateful for her support!

I am super impressed with this app. The help articles are thorough and reading them really helps you get the most out of the features. I like being able to group reviews, because when you're just starting it's good to group them under one brand or product family until you have enough reviews of individual products. Being able to show reviews only for certain products was what we really needed, and with the aid of the super-helpful customer support team, we made it happen! They have bent over backwards to help us with every question along the way. The free trial period is gold! Okendo is fun to use and easy to set up, with lots of options, even only on the Essential plan. The only improvement I can think of is if you could search the history by customer name, not just email.

Okendo has been a gamechanger for us. We started with a different *very expensive* review app and onboarding was clunky and not great. We ended up switching to Okendo on a whim to save money, but also we liked what the backend looked like as it seemed cleaner and little bit easier to manage. The onboarding team, dev team, and customer support were all great! Allison, my customer success manager has been so on top of getting us moving, she sometimes waited on me for an answer! We have a super custom website, so fitting the reviews into our theme made me worried, but it was a breeze for them. I can't recommend Okendo enough! Their pricing is fair, their team is awesome, and my customers have an easy time leaving reviews (which helps us so much!).

Highly recommend!! Fantastic service, we haven't had Okendo long and we already have reviews pouring in. Sales have increased which is exciting!

Halfdays

2021-02-09

United States

The team at Okendo is amazing - installed the app super quickly on our site and were a joy to work with! Best experience, best team, best results. I spent 10 hours researching what product review app to use - save yourself the time and just use this one.