Reviews for Okendo: Product Reviews & UGC

Great app and great customer service! They reply in minutes any of your questions and the one-on-one sessions for optimization is awesome, thanks again Amanda Calderon

paulo provided excellet support...easy to use app

Okendo has been a crucial tool for our store, combining an intuitive interface with great customization. The standout feature, however, is the customer service—Juan and the team provide fast and effective support, making every interaction smooth. Highly recommend!

recently had the pleasure of working with Shiela from Okendo, and I am beyond impressed with the level of service provided. Shiela was incredibly helpful and professional throughout our interactions. She assisted me in updating my store theme exactly as I envisioned it, making the entire process smooth and stress-free. Additionally, Shiela helped me add star ratings to my product pages, which has already started to make a noticeable difference in customer engagement. When an issue arose with my account, Shiela addressed it quickly and provided the correct solution without any hassle. Overall, the support and expertise offered by Shiela and the Okendo team have been outstanding. I highly recommend Okendo to anyone looking for a reliable and efficient review app for their Shopify store.

Very happy with how it looks on our site, and the customer service is great.

Our review rate has improved significantly since switching to Okendo, and the survey functions have been very helpful. The app is easy to use and customer service is solid. Would love to see the ability to get more in-depth with sorting and analysis for more complex customer surveys but I'm sure that's coming soon.

This app has really great features. We use the email requests for reviews and reward system and have been very successful in collecting meaningful reviews from customers. The organization of the reviews and images/videos is exactly what we were looking for. But what really sets them apart is the excellent customer service they provide. They answer my questions on live chat within minutes and have been extremely helpful in setting everything up and helping us evolve!

Tomorrows Laundry

2024-07-18

United States

Great app and great customer service

Customer service was prompt and helped me work out exactly why I couldn't see my review options on my website for customers! Really love the ease of the app and I'm looking forward to customer reviews and sending it to the people that already have my products. Thanks.

My experience with okendo has been great so far easy to install and use. i was having trouble with one small thing however Kenn was very helpful and got it fixed up straight away.

So far, good customer service. Paulo was super helpful.

loved the service and support I received from Shiela Sevilleno! She was so helpful and supportive during a very large technical error! I cannot recommend Sheila enough!

Great platform and support team. Kenn has been fantastic in helping us update to the latest version.

Install is very lengthy and if you don't go for the very expensive plan you have no on-boarding help so good luck with that. To get on-boarding your spending a min of $300/mo and I can tell you your better off spending with Google Adds. The reviews do ZERO for SEO. Everything I do for my Shopify cart is for business and this does nothing to attract more customers. Once there on your site reviews mean nothing. If you want a pretty little button on your site for $300/mo. then sign right up but there are many Google Review Apps you can install with Shopify for 4.99/mo. that do the exact same thing. The people are nice you deal with and they do respond. It's not the people it's the product. It just has no value added to your store. Sorry :( Update: went back and got the cheaper version and it's WAYYYYY worse. There is zero support and good luck getting it to work. Two months later and my google feed is still not working! They just email you excuses and WILL NOT get on a phone. Two months of trying and wasted all my time and money. DO NOT USE companies that have no phone support. You will regret it.

Message with their customer service team regularly and they are always so quick to respond and very helpful! Happy with this app!

Excellent customer service! The support team were quick to reply and help us through a few setup things. We would highly recommend Okendo to anyone. A+++++

Absolutely amazing app overall. Also, their customer service is the absolute best ever. It has been my greatest pleasure to have Josh as my support advisor on this app. He helped me with everything and guided me throughout the app to make things easier for me. Really appreciate it. I would give more stars if I could!

Easy to use app with great customer service. They are quick to respond and provide assistance. Easy customer UX on site and we have seen a sharp increase in review rates.

Daniel helped get review / ratings summary hooked up for me, when Okenda could have simply said, go find a developer. Huge win on the customer service side of things at the beginning of a relationship. I've got big plans for my business, and it's nice to see this kind of service from the get go.

Great customer service. They even created custom code to make suit my application. Thank you!

Very helpful, it's easy to understand, and a bunch of features that about to discovered by us, we will look into it. The customer service is excellent, I will definitely recommend this to my friends and colleagues.

Josh was sooo helpful to help us design and get a Reviews page up within an hour or so! it would have taken me months. Loving Okendo, proper service is rare these days. Thank you!!

Great and quick service all the time. Only need minor tweaks done with theme upgrades and its all actioned nice and quick. A great app to use.

Okendo has been trouble free from their hands-on onboarding. Customer support is very helpful and they've been very good at showing me where I'm missing opportunities in the platform.

Jawzrsize

2024-07-02

United States

Easily the best Review App on Shopify!