Reviews for Moose: Live Chat, FAQ Helpdesk

It is a perfect app in terms of functionality, design, customer support, and follow-up actions. Thank you so much for your wonderful feedback! 🌟 We're thrilled to hear that you're enjoying the app — from functionality and design to customer support and follow-up. It truly means a lot to our entire team. If there's ever anything more we can do to support you, we're just a message away. Your experience matters to us! Warm regards, The MooseDesk Team.

Enfin une appli géniale et... gratuite ! le chat est ultra réactif et fiable ! un pur bonheur ! merci Riley pour votre patience ! We're so happy to hear you're loving the app. It’s great to know the live chat has been helpful and reliable for you. Riley sends a big thank you for your kind shoutout — your patience and positivity made it a joy to assist you!

BEST SUPPORT Hearing “BEST SUPPORT” totally made our day! We’re so happy to be part of your journey, and we’ll always be here whenever you need us. With gratitude, The MooseDesk Team.

Thank you this chat widget is really helpful We're so glad to hear the chat widget has been helpful for you — that’s exactly what we designed it for! If you ever need a hand with anything else, we’re just a message away. Cheers, The MooseDesk Team.

fast to respond, and always helpful. Thanks a ton for your kind feedback! We take pride in being quick and genuinely helpful, so it’s amazing to hear that reflected in your experience. Your satisfaction is what keeps us going! Always here if you need anything, The MooseDesk Team.

good support and features Really appreciate your kind words! It means a lot to us that you're enjoying both the features and our support. We’re here to make sure you have the best possible experience — every step of the way. Thanks for being with us! The MooseDesk Team.

This team is efficient and i am loving the app! Very easy to use. I was having an issue with my page showing up as an error, and they replied right away. The issue is resolved, thank you Thank you very much, We were overjoyed to receive such positive feedback! Because of you, we now have even more motivation to improve our services in the coming days :D If you require assistance, please contact us via Live Chat or email. Have a wonderful day! MooseDesk Team.

This is truly a terrific app with a complete customer care center built in - features that everyone appreciates to find on a site. Thanks for the terrific help in their live chat, setup was a breeze too. Works perfectly. Thank you Thank you so much for your review. It confirms that we're on the right track and motivates us to keep pushing forward. We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know.

Service was amazing and fast. A++ customer support. Hope you enjoy your wonderful day! The Moosedesk customer support staff appreciates your generosity and love. Especially, Mina is thrilled to know that you are satisfied with their assistance! Please get in touch with us by LiveChat if you have any questions. We are delighted to be working with you. MooseDesk Team.

Thankyou Donna for you help You're so welcome! 😊 It was such a pleasure helping you out — I'm really glad I could be there when you needed. If you ever have more questions or just need a hand, don’t hesitate to reach out. I'm always happy to help! 💛💬 Take care and talk soon! – Donna

I was looking for an app on my website that I could turn off the live chat. this let me do exactly that but yet still add important information for my customers. Thank you for sharing your positive review! I'm glad to hear that our support team was able to competently and responsively resolve any issues you faced. Customer satisfaction is our top priority, so we're delighted that the app has lived up to your expectations and made you happy with its performance. Your feedback helps motivate us to continue providing excellent products and services. We appreciate you taking the time to share your thoughts and look forward to delivering an outstanding experience for you moving forward.

thank you donna! perfect service Thank you for your sweet message! 💕 I’m so happy I could help — supporting awesome customers like you is the best part of my day! If anything else comes up, I’m just a message away. Always here for you! With a big smile, – Donna 😊

Ich bin absolut zufrieden mit dem Support von Moose Des! Vom ersten Kontakt an wurde ich freundlich und professionell betreut. Das Team reagiert schnell, denkt lösungsorientiert und nimmt sich wirklich Zeit, um alle Fragen verständlich zu beantworten. Besonders schätze ich die persönliche Betreuung und das Engagement, Kunden zufriedenzustellen. Hier fühlt man sich nicht wie eine Nummer, sondern als geschätzter Kunde. Ein Support wie dieser macht wirklich den Unterschied! ⭐⭐⭐⭐⭐ Thank you so much for your amazing feedback! 💛 We’re truly happy to hear that you felt supported and valued from the very first interaction. Providing thoughtful, solution-oriented, and personal support is exactly what we aim for — and your kind words mean the world to us.

SHOW, SEM PALAVRAS Thank you so much for your review. It confirms that we're on the right track and motivates us to keep pushing forward. We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know.

Donna has been fantastic in assisting me with my queries and helping me with setup. Reply speed was also fast which I appreciated. App so far looks intuitive, would recommend using it! Thank you so much for the kind words — it means a lot! I’m really glad I could help with your setup and that you found the experience smooth and speedy. It’s awesome to hear you're enjoying the app so far! If you ever need anything else, you know where to find me — I’m always happy to help! Cheers, Donna 💬💛

A great app, easy and convenient to use, with many features. The customer support is also excellent, resolving any issues quickly. I highly recommend it! Thank you so much for your kind words, it’s a great motivation for us to improve ourselves! I’m so glad that our support team is able to make you satisfied to the fullest. It’s all our pleasure to assist you throughout your journey with MooseDesk. Rest assured that we will try our best to be a better assistant to you every day! Have a nice day!

Great plugin, installation went very smoothly! Most importantly, the staff is always available to help you! Their responses were very timely, especially Donna, who answered my questions very carefully and gave me compliments when necessary! Thank you so much for your wonderful feedback! 💙 I'm delighted to hear that you had a smooth installation experience and that my support was helpful to you. It was truly a pleasure assisting you! Wishing you all the best with your store! Donna from Moose.

This app is amazing, with excellent features and top-tier support. Thank you so much for your kind words and the time you took to share your experience with us. Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us. If you have any questions or concerns, feel free to drop us a message. We are always ready to help you! Have a wonderful day, and take care!

Excellent Customer Support & Powerful Helpdesk Solution! We recently integrated MooseDesk into our Shopify store, and it has been a game-changer for our customer service operations. The app is incredibly user-friendly, making it easy to manage support tickets and provide fast responses to our customers. One of the standout features is its seamless integration with Shopify, allowing us to pull up customer order details instantly, which saves our team a lot of time. The automation tools and knowledge base feature have also helped us streamline inquiries and reduce repetitive questions. Additionally, their customer support team is fantastic—very responsive and always willing to go the extra mile to assist. It’s clear that the developers put a lot of thought into making this app efficient and easy to use. If you're looking for a reliable and affordable helpdesk solution for your Shopify store, MooseDesk is definitely worth it! Highly recommended! It's such a pleasure to receive such kind words of yours. Thank you very much for your trust. Please rest assured that we will try to be better and better to serve such a wonderful customer like you. From Thomas.

Very responsive customer support! App gave us what we needed. Have a fantastic day, We appreciate your kind words. Mina and the rest of the team are thrilled to be able to start supporting you straight away. As a consequence of your invaluable help, we will undoubtedly work even harder to enhance both our app and our support team. If you have any questions or concerns, feel free to drop us a message. We are always ready to help you! Regards, MooseDesk Support Team.

Great Thank you so much for your review. We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know.

Love this app! Its amazing app and a lot of functionalities. The support MIA from MooseDesk is very helpful to setup my need and quick to resolve my issue. Thanks a ton to your sincere feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us. It's always our pleasure to accompany you. All the best, Mia from MooseDesk Team.

Great App and support team ! We thank you so much for spending your precious time to write for us such detailed review. It really makes our day!

Mina answered my query in seconds, then stuck around to answer all the rest! Great support thank you Thank you so much for your lovely review — it truly made my day! I'm really glad I could help answer your questions quickly and be there for the rest. If you ever need anything again, don’t hesitate to reach out. I’ve got your back! 💬💛 Warmly, Mina.

I was skeptical about using an app with so few reviews at the time, but the experience with the app and the developer team has been really great. This is, in fact, the 4th chat app that I've used on my Shopify store and the only one that has met all my needs - and my needs are really basic. Developer team is very responsive to questions and follow-up as promised. The only recommendation I have is for them to develop a fully functional mobile app. Pinning the chat admin webpage as an icon on my iphone is working ok, but I think they could add more features to an app. Definitely recommended! Thank you so much for your generous review. Your feedback is incredibly valuable to us and we truly appreciate you taking the time to share your positive experience with MooseDesk.