Reviews for Lucky Orange Heatmaps & Replay

Must have app for people who takes their shopify serious

This app is amazing. Having just launched a store, we are able to see how our visitors move around the site, what they seem to be looking for, and what they are doing when they leave. This helps us fix the weak areas of our site to retain more visitors and convert sales. I also love that it shows so many stats such as browser type, device type, location, referral source, if they added something to the cart, where they are located, and what products they looked at.

We really recommend this app to those who want to know what is going on in their shop 24/7. The support is super quick The app is very stable and no bugs observed The support team helps very fast and leaves you with a great feeling 5 start all the way !!

This app is amazing. It's like having unlimited usability tests with real humans.. For $10/month. The insights are very revealing, the software is pretty easy to use, and the setup is a cinch. Fantastic app, definitely helps to increase conversions and is a no-brainer, give it a try for at least a few weeks and you will learn a lot. Great app!

I am four days into my trial and this app has shown me so many ways my store is falling down when customers visit - this app is worth it's weight in gold and great value for money. You could pay the same just for a decent chat let alone all the the insights it gives you! Perfect, I am not getting rid of this after my trial it's addictive - mind you I am not getting much work done watching it lol - Julia https://earringz.co.uk

Good idea! but the support customer is very slow. They said free 7 days but when I paid, they didn't plus 7 free days??? when I deleced app, I have to pay for it. Install again, pay again...stupid app.

Phenomenal app. It's a definite must have if you want to know what elements on your website work and what don't.

been nothing but a smooth app so far.

Floracurl

2017-11-26

United Kingdom

Must have app. Every store needs this.

Really excited to have the Lucky Orange tool on our Shopify Account! Excellent platform!

Great app i use it on all my stores, great support team highly recommended :)

This app provides tremendous value. I don't know how you can operate a Shopify store without it. We use it all the time to see exactly what customers are doing and make changes to the site accordingly.

Un Air Dantan

2017-11-14

United Kingdom

The best app ever on shopify! This is a revolution in helping us with our website The customer care is absolutely great and so quick.... a must have for all new eshops!

If you have a Shopify store, you need this app. Well worth every penny to be able to both view your customers shopping live to see how they're using the site and where you need to tweak things to make it more usable, as well being able to be available for live chatting to answer questions. Most users will be surprised to find that a simple chat with a customer can make or break a sale. The customer is looking for a reason to trust you and may just have a simple question. This is your place to shine and show them that you are not some big corporate empty hole, but a real person, ready to sell them something that you stand behind. The other side of this app is being able to actually watch how the customers are using your site and being able to remedy dead ends or things that are maybe confusing your visitors. What seems to be a perfectly easy to understand layout to you may be the complete opposite to a customer. The app works exactly as advertised and if you have any questions, Danny and crew are ready to help on the spot during daytime hours. Kudos to them for a great app.

Is the app I use the most. I had problems in the beginning and I had Bradley in customer support help me quickly and efficiently. Great app, great service, and great price...must get Sam

Didn't work at first but seemed to be a glitch on the Shopify side with logins and having multiple accounts. Lucky Orange support reached out and got it taken care of. Appreciate the fast response and getting us taken care of. Look forward to using Lucky Orange for our site!

This is a great app to check yourself how visitors behave on your site, super handy for optimisation!

All I can say is, "I LOVE THIS APP!!!" Easy to use and works great! Thank you!!!

Lucky orange is a must have tool. Plus, the support team is fantastic! :)

App works great, live chat works great, excellent support! Highly recommend.

Petroverusa

2017-10-16

United States

Tech support helps me setting up everything in Shopify and it works great now!

How amazing is it to view your visitors interact with your store? How incredible is it to make adjustments based on their visiting/shopping behaviour!? Super recommended App! This app is a MUST! Thank you! https://www.veganstraws.com

Made By Mary

2017-10-05

United States

This service is awesome! I have no complaints. We've made countless edits to our site since using this app. NOTE: if you're having trouble viewing the heat map, make sure you're not using an ad blocker. The heatmap won't show up if you do.

Invaluable for spotting where you have "holes" in your web site marketing. Watching customers live is spooky at first but a complete necessity to find where your customers drop off so you can repair those "holes." I cant recommend this app enough. There is no other app out there that can give you more insight to the pluspoints and outpoints in your website than Lucky Orange. If you aren't using it you will never know what you don't know about your site's strengths and weaknesses.

Hi, this is an awesome site, but the heatmaps dont work properly, and the live recording is a bit buggy. I also test my site frequently, so it would be nice if it omitted my own browsing data, as it skews the results. Add a feature to exclude activity from certain IP, an ill upgrade to 5*