Reviews for Lucky Orange Heatmaps & Replay

wow!!!!! this app awsome, when you can actually see the activity on your site and where the views are coming from, that is fantastic. havent figured it all out yet but with justin around i know i can get help when i need it . huge possibilitys with this app, product choices, where people are dropping off live chats with customers, get this app e commerce is tough enough. ive downloaded so many apps that dont do crap.thanks guys. class AAA customer service. highly recommended i own other businesses. that are easier than e commerce. this app takes away alot of the guess work as far as im concerned , again justin and crew much thanks lets make money together.

A must have to all startups. Get to know your visitors reactions.

Recieved an extended Trial for proper testing! Definitely Recommended to Try it!

This is a must have app for your shopify store!!!

It's great and so we use it on 5 sites in total, back up support fantastic too! All we need now is the mobile app so we don't have to sit behind the desk all day especially with the chat feature.

great app....great customer service

Great App. Staff was very helpful getting it setup!

Helmii

2018-04-11

United Arab Emirates

Great app I use it everyday so I can see whats happening on my store and what customers are looking at. The app would be better if there was a mobile version I could use on my phone. but overall probably one of the best apps I have.

PERFECT ITS REALLY LIT!!!! BJKKGIUGIUGIUGIUGIUGIUGIUGIUIUGIGIGIU (EXTRA CHARACTERS)

Totally recommended app. Easy to use, great reports. A must have app for everyone who is serious into business. Support is also outstanding, even on weekends. Thank you very much!

TOTALLY AWESOME APP!! I absolutely LOVE this app. View videos of your site users visits to your page, get customized reports, see where your traffic originates from and literally TONS of other useful features makes this app a must have for any serious seller. Try it, you won't know how you ever survived without it

I highly recommend this product to anyone starting out in e-commerce. It's really helping me figure out what I need to change on my website in order to get more sales. The customer service with these guys is also amazing. They go above and beyond when you need help and are very patient with us newbies. If you want to make more sales in your store download the app right now!

Best investment for your store, believe me.

This is a must have app seriously!! The amount of issues i did not know I had with my site this app helped me find exactly what and where the issue was. Definitely recommend ! Customer service is amazing as well.

Very useful and insightful app. Did the trial but I'm unable to do in monthly at the moment but will definitely use in the future :)

Great little app. Excellent for Quality Assurance and identifying customer experience. Chat only support but solid and definitely worth what we have been paying.

I'm in pure amazement at what this app can do!! The features are outstanding and have totally helped me with finding out why customers were leaving their carts! Awesome app, totally worth it!

Great app.....But even better service from the team. Had a couple of hiccups early on, but probably down to user error. Is quite an amazing tool, and what an insight into customer behavior. We become a virtual fly on the wall watching as our site is viewed which is quite amazing, and the information you gather is invaluable in being able to tweak obvious mistakes, and don't forget the live chat. Incredible.

This app has helped me have a better chance at understanding what is going on when people view my store. I highly recommend this app especially if you're not sure what people are viewing or how they are utilizing your page for shopping. This is in my top 5 apps for usage on Shopify.

Awesome app, awesome support. I'm using it on my both websites and it makes my life a lot easier!

I would give 100 stars just for creating this app! Thank you!

I have 3 sites connected to Lucky Orange and I love the chat and live recordings, makes life so easy and improves customer service. Support from Lucky Orange is always fast and friendly- highly recommend!

To the many shop owners unsatisfied with conversion who post questions in forums asking for advice, this app may be the only advice you need.

This app worked perfectly right out of the box. I didn’t have to do any set-up; it was immediately clear how to do things. I use it for the customer screen recordings: seeing how customers navigate through your store provides excellent UX feedback. Well worth the small monthly fee. Good support as well.

UPDATE: Customer support reached out to me and refunded me from the charge that was made in error. I was impressed with their response. I'm giving them another chance and the app is working well on my site now. --------- I had the app on my site and had problems with it. so I had to delete the app and reinstall it. Got charged more than once and never got a refund. Just tried adding it to my new site and it didn't work. Just deleted it. Not going to reinstall it again or I'll probably get charged again.