Reviews for Lucky Orange Heatmaps & Replay

Getting unique insights from Lucky Orange has really helped optimising our website for a smooth user experience. We are also very happy with the quick and helpful replies from their Customer Service. Definitely recommending this app!

I have used Lucky orange for a while and also in the past too.. It works, it's simple to use and you can see what your customers have been up too! Support is good too

Thanks to Emily for explaining everything. Very usefull app to give you insights on what customer do and how they act on your website.

Instantly worth installing this. We started to get insights about customer behavior on our site that solved a lot of mysteries for our team! I would highly recommend Lucky Orange to anyone ⚡️

I had the pleasure of experiencing the extraordinary capabilities of this powerful tool, and I must say, it exceeded all my expectations. From the moment I started using it, I was captivated by its exceptional performance and versatility.

Lucky Orange provides a wide breadth of data and insights to understand how customers are interacting with our website. The heat maps are great and easy to comprehend. They also have many other tools that were a welcome value add! Super easy set up and customer service has been great.

I've had a live personalised onboarding session with Justin. He's been great and well prepared, he showed me all the basic feature of Lucky Orange, which is a great app!

Lucky Orange support team was super helpful!!! Loved how they were quick to answer all my questions and even were willing to help me set up my account via zoom calls. They were so accommodating :) The app is great so far, easy to navigate and watch session replays - love that you can speed up the replays and skip inactivity.

Great experience with Lucky Orange so far, we are planning to upgrade to the paid plan and can't wait to use it to further analyze our customers' journeys on our site!

Fast service from Justin in setting up the announcement feature. Brilliant app with great customer service!

Buenisima. Es una pasada poder ver y saber qué es lo que hacen los usuarios cuando entran en tu tienda. Para que se conviertan en clientes ver donde se atascan y mejorar cosas. Un 10

Very thorough and useful insights on how visitors navigate our website. Huge time-saver - I highly recommend this app and all its amazing features!

Every shop needs this app. It has a little bit of everything and is super helpful. Super easy to use and best of all it's FREE! I believe there are paid options but for the most part, I only needed the free version. Seriously, it's a life changer. It helps so much to see where people left off and why. It also has announcements and surveys that people can take. BEST APP OUT THERE!

Really surprised. Works well!. It solves the pain of figuring out how your customers use your website beyond google analytics. 5/5. The welcome support is really good as well.

Great experience so far. App is loaded with lots of useful features and Justin has been a huge help getting us started. Excited to see how Lucky Orange can help us improve!

Great app, super clear and useful. Great communication with their customer service. I would definitely recommend it.

Best app in the Shopify store, will let you know how to improve your store, products, descriptions, etc

l'application fonctionnait jusqu'au jour j'ai payer un abonnement, du jour ou lendemain l'application ne fonctionne plus et je n'ai pas réussi à contacter le service client !

The app. features are great; the interface is straightforward, and the FREE version is unreal. The cherry on top is the onboarding call with Jordan; he is very knowledgeable. He presented the app functionality on my account (which is fantastic) and answered all my questions with a big smile. (Yes, it was a video call) Overall well done, Lucky Orange; you made an excellent product and have a fantastic team showing it to the world; I am lucky to have all of that for FREE. Thank you, Lucky Orange, and Thank you, Jordan!

Amazing! Very helpful, and help my business very well. I have to say that the free plan is amazing...

This is a great app. So far the experience has been great. Customer service is responsive. Definitely recommend!

We've been using Lucky Orange for the past 5 years and have had a great experience. Their interface allows us to watch our clients journey through our site, highlights where they are going and what buttons they are clicking on. It's allowed us to re-frame our layout to give our clients the best experience possible and ultimately lead to more conversions. Bradley and his team are amazing, highly recommend!

I am very satisfied with the Lucky Orange App. It is amazing to have so much data on user interactions with my shopify site and this data can really be used to optimze a store. I love watching the video recording sessions of customer interactions as well as seeing the heatmap. It was great that Lucky Orange wanted to have a short introduction call shortly after the app was installed. Emilia was so helpful and really explained how to use the app and the data obtained from it - thank you Emilia! So glad I installed this app! Arnoux vdW

If you're looking for a way to boost your online store's performance and gain insights into your customers' behavior, the Lucky Orange app for Shopify is an excellent tool to consider. With Lucky Orange, you can easily track your visitors' movements on your site, including clicks, mouse movements, and scrolling patterns. You can also see where they are coming from, how long they stay on your site, and which pages are most popular. One of the best features of Lucky Orange is its session recording capability. You can watch replays of individual visitors' sessions on your site to see exactly how they interact with your store. This is incredibly useful for identifying areas of your site that may be causing confusion or frustration for your customers. In addition to session recording, Lucky Orange offers heatmaps, which show you which areas of your site are getting the most attention. This can help you optimize your site's design and layout to better serve your customers' needs. Another useful feature of Lucky Orange is its chat feature, which allows you to communicate directly with visitors on your site in real-time. This can be especially helpful for answering questions, addressing concerns, and guiding customers through the purchasing process. Overall, the Lucky Orange app is a powerful tool for anyone looking to gain a deeper understanding of their customers and improve their online store's performance. Highly recommended!

Based on the demo we did and our support call with Emilia this app seems like it will be super useful for understanding our traffic and optimizing our website and conversions!