Reviews for Lucky Orange Heatmaps & Replay

This application is awesome. It is easy to use and install. You can make changes to your website once you get to know where visitors are leaving the website.

Not only is this one of the best apps on the Shopify app store for any brand that wants to be ahead of the competition- the customer service and dedication of the LO developer team is par excellence! Everyone within the Shopify network needs to learn from these heroes at Lucky Orange. Keep up the great work guys! Love it :)

There where an issue with my login for a while but the customer support was amazing and made sure that everything got fixed as soon as possible, highly recommend this app and their support team

This app has come in handy so many times. When I first set up my shop it allowed me to see where folks had dropped off and why. I could see real time what was keeping customers from completing their transactions. A few quick fixes and we were selling stronger and stronger. I recently used the app to discover that I may have had some malicious interference with my site. Lucky Orange gave me the a real-time picture of what was happening. For a non techie person, this app has been a real friend.

I was happy when I found this app it filled some of my analytics needs but i am uninstalling after trying for a few days. I contacted them regarding the app flashing at the bottom of the visitor page. I sent them a movie of it they said they had no idea and suggested i refresh. Like c'mon if a person has got as far as running a store on shopify they probably understand browser refreshing. Of course i refreshed. duh. I restarted. Also i told them the app was only showing 2/3 of my visitors and wasn't clocking any of my sales. they asked me for proof. Like i was lying about it. Pretty insulting and arrogant. at that point i decided I was not fighting them and I wouldn't be giving them any money either.

Waste of time app. couldn't even register an account. Provided images to customer support, no response. Can't recommend.

i used this app to help me see why my store wasn't generating sales and it was amazing as I can see the recording of those who visit my website but have one comment if possible I would like you to return the feature where I can sort visitors by the length of their stay on my website

I have been using this app for months but lately, the live view mode isn't working well and some recordings are not showing at all. I tried contacting support TWICE and I never got an answer... I uninstalled it.. Updated September 24, 2021 I just received a call from their support team, and they were trying to reach me by email but for some reason, I wasn't getting them. They offered to help me out with my problems and offered me a free temporary plan until they fix the issue. Thanks again!

I installed it because I wanted to see the heat map. After the trial period passed, I was forced to choose a plan, and I chose the paid plan, but it gave me an error and was not accepted. No other functions are available until you finish selecting a plan. I could not even inquire from the app. I searched the web page and finally contacted them, only to receive a reply saying, "Please let me know your email address so I can check," and no more reply. It's a shame.

Buggy as hell, even to register an account I needed several tries. I couldn't get it to work, every time i should set it up again!?

This is what I use for checking my site traffic. In fact, I have it on 4 different websites. It works flawlessly and allows me to see a recording of each visit, which is priceless. Another great feature is the heatmaps which shows the areas where visitors click the most and even how far down your pages they scroll. Amazing app and highly recommended!

excellent app, installed it nearly a year ago and still use it as much today as i did when i started as a new business.

I have a problem accessing the app from a week! I reached out to the support and they answers are taking at least a day for email back.

Really helps us analyze the UX experience on our new website. Amazing 5* support, thank you so much!

Very nice APP it has helped us improve our customers experience. We have uninstalled it as we found it to be a drag on our store speed. Also you need to be careful as BOTS will eat up your page allowance if you do any advertising. Mix bag review, still this APP can be very helpful. Updates, thank-you for your reply going to reinstall!

Coming from the land of traditional analytics and WordPress, I have to say that I am blown away with what Lucky Orang can do for such an affordable price. Within the first two days of my trial I was able to block bot traffic by IP address and I saw no slow down on my site whatsoever. I'm really looking forward to adding my other sites and seeing how I can improve my designs to get more conversions.

Reached out for help after installing the app and was immediately helped. Excellent customer service. Very responsive!

Very good app, it is fantastic to see yours store statistics, the support is very competent, they help me with my questions in a short time. I raccomanded it.

Love Lucky orange, it's so addictive with the record of user sessions. It's so useful to understand how users interact which is something priceless.

I just installed Lucky Orange earlier this week to assess my CRO and how to improve customer experience. At first it seemed like a complex tool with lots of options, but then I had an onboarding session with Justin T. and OMG ... I am hooked - he listened carefully to what I wanted, showed me exactly how to get the most from the App and I have now wasted the last 3 hours playing with it . But seriously, my on-boarding experience was amazing and I am impressed by what I have learned already

Great and easy to use. Clear interface and useful data insights. This app helps us understand site behaviors and great for analysis.

This app gives valuable insights into what visitors are doing on your store and where there's roadblocks and friction. The UI is super easy to use and the support is great. Recommended.

Love the App, works like magic. You get to see what actually drives or scare away your customers And the Support team is great!

Super easy to use with great user tracking features. Heatmaps are really something else and are very helpful for UX optimization.

It is really incredible what kind of analysis it does create. Very detailed information about why your product site is effective or ineffective and opens up the chances to increase conversion rates. I recommend using it honestly for more detailed info about website viewers.