Reviews for Lucky Orange Heatmaps & Replay

So far they've been super helpful with setup and the app works great!

After installation, the app doesn't let you create an account, keep showing errors.

Exellent must have app!!!

Justin was a big help getting our account upgraded to the new platform. Thanks a bunch!

With the intuitive interface and powerful features of this app, we've gained invaluable insights into user behavior and site performance. From heatmaps to live visitor recordings, this app offers everything we need to optimize conversions and enhance the overall shopping experience. Highly recommended.

Really quick help, even if the chat is closed. Thank you Justin!

Super helpful and efficient. To the point, and solution offered promptly. Very impressed.

It has been a great tool to see how our website is performing. I love being able to get on and see the traffic, how far our reach is, and to be able to see where they are going on our site the most. It has allowed us to tweak our site to make it more user friendly.

Lucky Orange is proving super helpful with our website as we work on improving our conversion rate. Seeing where customers interact with the site and which elements do and don't work in invaluable.

Emilia was on-time, explained everything clearly, asked if I had further questions before she moved on and was patient and kind.

was good initially. now it really costly. and now my app wont even work. it says its blocked. i cant contact support and have no idea why. i tried uninstalling it but now i cant re-install it. the app offers good data and traffic insight but they are limiting what you can see based on your subscription and now free is only for 7 days im likley leaving this app. but i wanted to check my recent weekly stats I do use another app thats just as insightful and free

Great insight to the business from a customer point of view. Functions well

An application that makes it very easy to make changes to the website at the beginning of its operation. You can check how to find the page on individual outputs and how to gain access to its users. Very practical and ready later :)

After 30 days they tell me to choose a paid subscription and do not give 100 free views as they claim in the description

It is a great app for checking how customers interacting with our shop.

This is great app. works very smoothly and does what they promise brilliantly. highly recommend this app. i you want better study user activty on your store just go for it.

The recording features on this app are good and you gain valuable insight into visitor behaviour. It's fairly simple to use. However, I remove a star because the heat map tools are temperamental and often show little or no data.

ottima applicazione

Invaluable tool to understand customer behaviour.

Schaf Skincare

2024-03-03

Canada

A very helpful app with useful insights, and exceptional customer service!

Very very slow loading. Who has this much patience? The cart value doesn't show for every cart. Overpriced.

Great App. It really helped me to track my customer, so that can improve my Website!

Lucky orange has been a great addition to our site. An easy install and ready to use dashboards has allowed our lean team to take on this journey easily, efficiently and effectively. We're keen to see how this helps us improve our site experience and use across other sites.

Good tool for user sessions replay. I have two complains: 1) After they upgraded the app and the plan, they took some essential functionality from the old subscriber like me, who is not ready to pay much more for the new plans. E.g. I cannot see add to carts and the customer cart value, which I used to use a lot. That's a disregard of the old customer base (or the way to force the upgrade to the new payment plans, put it as you like) 2) The app crashes from time to time when is used from the mobile. Usually it crashes when replaying a desktop or tablet session. That's an inconvenience because I mostly use the app from mobile browsers.

It has been able to show us how our customers interact with our site and that 80% of our web traffic comes from mobile.