Reviews for LoyaltyLion Rewards & Referral

New to the program but so far so good! Had a couple issues getting the rewards page set up on our theme but Jonathan McCarthy was very helpful getting all issues resolved!

Our experience with LoyaltyLion has been amazing from start to finish. We were comparing a bunch of providers and after speaking with LoyaltyLion it became clear that they were going to be the best by far at supporting us. Jason Leader has not let us down, he's helped us with a million queries and has no hesitation to jump on a call whenever we need him - this is so important when implementing something substantial into a business. Thank you so much! Looking forward to our ongoing journey with LoyaltyLion :)

Adina Eden

2023-03-08

United States

Jonathan McCarthy was great and very helpful! He was very responsive to emails when we had questions. We appreciate the time he took for our calls to make sure that everything was set up correctly. Excited to launch the program!

all good during pricing negotations, onboarding. the whole experience until now is very good. Will edit the post once we launch the soft.

great support good app has been of great benefit to our business and activity easy to use

Brackish

2023-02-14

United States

We have only recently signed up for Loyalty Lion and so far I have been nothing but impressed with the platform, integrations and the service. Our implantation partner Jonathan has been so incredibly helpful in ensuring that we are utilizing best practices but also that the program aligns with our brand values. We spoke to a lot of loyalty programs before moving forward with LL and we are so glad that we chose them as our partner. 10/10 would recommend.

Hi, Katie was very fast and helpful. We asked her if we could update our tier names and in less than a day the job was ready. We are very happy with loyalty lion!

Installed the program about 4 months ago, but the feedback from clients is very poor. Contacted the sales rep who sold it to me and asked 2 questions: 1. If we can analyse the bad performance together, but very disappointing I was being told LoyaltyLion doesn't do "performance" calls. This was the same person I spoke to about 40 times before signing up for one year. 2. Asked him how can I cancel my subscription (don't want any unexpected auto-renewals) and again very disappointing I was told I need to contact support. Contacted support few days ago but until now no answer. Find it kind of strange all this companies where you can not actually cancel what you signed for with a click of a button. 3. The widget button covers the call to action on my cart drawer, asked them how can I move the widget up and I was told at the moemnt this is not possible. To sumarize: cancelation policy not very clear, program doesn't perform well and the widget button covers the Checkout button ! Very, very disapointed ! Don't recommend this app !

Absolutely amazing quick service and love all the features, especially the trial which lets you see if you are able to make more with customers

Joanna Czech

2023-02-02

United States

Luana was a perfect success manager, and I could not have asked for better service. She responded to every email and call in a timely manner. She took the time to sit down and review everything with me and shared great email examples to consider in the future. When onboarding, the different time zones for support made things tricky once deadlines were getting close, but I'm very satisfied with the program's outcome.

Overall it is a nice platform. The only rewards program that gives you a DTC & B2B option in 1 program. The onboarding process was a little tricky as our onboarding manager was several time zones away from us.

Thank you to Jonathan and the Loyalty Lion team for being so helpful during the last stages before launch. Also for taking the time for multiple calls and answering our questions so quickly. Can't wait to launch the program!

Perfect tooling for our loyalty program! Fits all our needs. Very helpful customer service and onboarding. We're very happy!

This service is an awesome way to grow your customer base and a fabulous and easy way to retain your existing customers. The customizability of Loyalty Lion is why we chose them. It is not the most self-explanatory if you intend to customize a lot. Omar and Jonny were both very nice and great to work with. The onboarding process could have been a bit smoother, i.e. getting answers from the team sometimes took longer than expected. However, our experience with the team was highly customized and we are really excited to see our growth using Loyalty Lion.

TePe USA

2023-01-23

United States

Special thanks to Jonathan McCarthy and the rest of the Loyalty Lion team for helping us with our onboarding and getting us ready to launch quickly! We had all of our questions answered and feel great about our new program! Cant wait to start rewarding our loyal customers.

Joshua was amazing during our onboarding process, very helpful - thank you so much for the great service

Do NOT waste your time or money. OR just stick to the FREE version and fully test it for 6 months before upgrading. This company has overcharged me $187 since April, a total of $1683. A refund was finally provided in December, months later. Customers are confused on how to use loyalty points, and the entire program has been a much bigger headache than ever anticipated. They make it seem extremely simple to customize and set up during the sales process, but once you sign the contract, you quickly realize that you will need to hire a web developer to make such customized changes. They will not assist you with the customized changes. After the initial onboarding, you will never hear from support again, regardless what plan you are on. Our plan was $720 a month, complete waste of money. You are only attracting people who want things for FREE. Our loyal customers will be loyal regardless whether they earn points/rewards.

Goldfaden MD

2022-12-09

United States

We are still in the onboarding process but are very happy with Loyalty Lion thus far. Jonny has been very helpful and super flexible in scheduling to ensure that all our needs are met and questions answered.

Pink Chicken

2022-12-08

United States

We have loved working with Loyalty Lion. Our account rep Vicky Vitkay was so helpful setting up our program for us. She took the time to sit down and review everything with us and gave great feedback on our program and also shared great examples. She was always very responsive and checked in with us as well! Overall a great experience!

Seamless integration so far, our onboarding manager Jonny has been very helpful and the demo calls were very insightful. Super easy to set up and it's an easy way to make some loyalty wins with customers :)

Great app to use for those companies wanting to increase customer return rate! Email integration with Klaviyo is a bit tricky and more documentation around this would be great..

Loyalty Lion integrates neatly into Shopify, offers endless ways of personalization and it also properly integrates with Recharge Payments. Plus the dedicated onboarding experience by a gentleman called Jonny was second to none.

Great company and really user friendly app. Vicky has been amazing with helping us launch and super friendly throughout. Really happy with everything!

Seamless onboarding from Jonny and a very intuitive platform to use. Looking forward to seeing some great results!

Nothing but 5 star service from Sammy at Loyalty Lion! Thanks for all the help on-boarding and can’t wait to get into the app more and use it to its fullest potential.