Reviews for LoyaltyLion Rewards & Referral

Overall Loyalty Lion is a good system, the auto generated loyalty page helps you get up and running quickly and they integrate with all the major e-commerce platforms and apps. The backend is also easy to set up and navigate. We have had a few issues here and there but they have been addressed by the team.

Have been trying to remove app from my store for days now and cancel my subscription. There’s no way to remove the app yourself with out the developer contacting you first . I’ve left several message with the app that I want to cancel my subscription and remove the app from my store but I’m being ignored . This app is very expensive over $400 a month and impossible to remove once installed . Shopify support is no help on this issue either . Please cancel my subscription and remove the app from my store .

For now LoyaltyLion is a great partner to work with. The product is simple to use for the consumer as well for us as a retailer. It’s intuitive and if you have questions they will support you instant!

Loyalty Lion's offering allows for unique customization in order to cater to one's customer base exactly how you see fit. The team has been super helpful in answering all of our questions and helping create an offering that is set up for success.

Loyalty Lion has been outstanding. They seamlessly transitioned our rewards program, offered excellent features, and provided exceptional support. Highly recommended!

Namita was very helpful in going over how our program is working and suggesting ways to improve it. The app works great, but it does need to include some extra features.

A big thanks to DURAAN for helping us from our tier’s points loyalty app reset update. This person is doing everything in his/her might to help me out of what I've needed. I recommend this person if you need help find this one. God Bless and Thanks for the great support!

Good experience with LoyaltyLions especially since we've upgraded our plan Christian has been very helpful when implementing our new program. He provided really good recommendations to improve our performances as well. Thanks for the great support!

Our experience with LoyaltyLion has been great. We were new to loyalty programs in general and the team provided exceptional assistance in setting up our program. Since the implementation of the program, we’ve received ongoing support, recommendations, and new product offerings, particularly driven by our rep Hannah, which has been invaluable in optimizing our program and driving its growth.

Loyalty Lion have been exactly what we needed to help scale our business and engage our loyal customers. Our CSM, Ellie, has been an absolute delight to work with. Any issues are quickly and efficiently resolved. Highly recommend.

Loyalty Lion was a great find for us! The team is insightful and thoughtful with their directions in strategy and program development. The platform seamlessly integrated within our Shopify store and was a low lift internally as a result! We are thankful to have them as an extension of our team.

Whilst we didn't have the best onboarding experience with Loyalty Lion, our customer relations manager Hannah has been amazing with helping us optimise our loyalty programme, responding promptly to any queries or concerns we have and finding a solution and scheduling regular calls to run through our progress with LL. Thank you Hannah!

Scam! not recommended at all, I requested to cancel the subscription, and they charged me $499 after that. I will send a complaint to Shopify about that

We recently updated our site so our Loyalty page stopped working. I went back and forth multiple times with a rep with no resolution. I reached out again and Sathiya was able to solve my problem in one simple email! I would give Sathiya 5 stars! My frustration from going back and forth with little to no help beforehand determined my rating of 4 stars overall.

Loyalty Lion managed our Transition from another Loyalty Program efficiently and successfully. Luana - our Customer Success Manager - was, and continues to be, very attentive while we learn and manage the new system. That said, the software itself is very intuitive and easy to operate, from both a merchant and customer experience. We're looking forward to growing into the program and utilising all of it's amazing features and benefits. We have received excellent support and ongoing guidance from Christian and look forward to continue growing and expanding our Loyalty Program.

Customer support was excellent! Sathiya managed to resolve our issue very fast. I appreciate the quick responses and patience. Thanks again for your help!

Duraan was able to solve my problem regarding a conditional tier very quickly and responses were in a timely manner!

Sathiya was super helpful and informative - thank you! Appreciate the quick responses and knowledge of the platform.

The app has been a wonderful addition to our company. Duraan was very helpful and knowledgeable. Perfect Customer Service!

Great app, does everything we need for our loyalty program and it's super easy to use. The customer service is always fantastic, shoutout to Sathiya for his help via chat today!

The referral program is a great way of keeping customers engaged. The team has been super helpful in getting us started and the onboarding team was such a great help throughout the entire process. Can definitely recommend!

Excellent customer support. Great ongoing support from Sathiya, he was a huge help and managed to solve all my issues.

Great program so far! We had a few issues trying to customize our rewards page, but everyone on the Loyalty Lion team was helpful and responsive, especially Sammy. I'm excited to see the value this rewards program will bring to our store.

Libby was helpful during onboarding, and we are excited to see how the program performs. There is very detailed documentation for all stages of the set up too.

Loyalty Lion have an exceptional customer support team, working with Sammy Newton on our integration and programme has been a huge help.