Reviews for Loop Subscriptions

I can't recommend the Loop subscriptions team enough. We have monthly calls to go through improvements we can implement, listen to our ideas, and implement changes that benefit our business. They also respond in a timely manner to any queries via Slack. I would recommend them to anyone looking for a subscription plug-in on Shopify. They are also priced far more competitively than Apps like Recharge.

Cords Club

2024-06-05

United States

Best support across any app/company we have ever worked with!

Easily the best subscription app I've used and I've tried a few. Their team is super responsive and is constantly helping us reduce churn and create a better experience for our customers. Loop has epic cancellation flows all the customizations that we wanted from the other apps. Will be using loop for all my brands.

Working with LOOP has been such a fantastic experience. It was a breeze to onboard to LOOP from Recharge. Their support team is very communicative and helpful. They actually care and want to help you, which is rare nowadays for small brands! LOOP's features are a step ahead of the rest for sure. Looking forward to working with them long-term!

La meilleure application de gestion d'abonnement ! C'est simple TOUT est possible avec eux, ils trouvent toujours des solutions pour que vous soyez satisfait. Nous échangeons principalement avec Nihal, qui est ultra réactif et toujours présent pour nous aider ! Une équipe aux petits soins, qui est très facile à contacter ! Leur SAV est toujours disponible dans l'heure pour répondre à nos problèmes ou bugs ! Nous sommes plus que ravis ! Merci à eux pour leur travail et longue vie à Loop !

The customer support team are fantastic! They are readily available to help and support with further optimisations, new features and more. I would like to give a special shout-out to Nihal, who has been brilliant. Thank you.

Great support, and awesome flexibility. Was going to migrate to a non-paid version but if you are going to run a serious subscription business you need the features that come with Loop.

Highly recommend. The customer service when dealing with an issue was top notch. I had uninstalled loop looking for greener grass and ultimately after trying a couple others, came back. With coming back meant it was more challenging to install and the team working on my site did a wonderful job and had great communication.

By far the best subscription app. Our company used to work with every other subscription app before finding Loop. Their features are much more advanced than other apps. We have direct communication with their team so we have A1 support and we constantly work together to find strategies. The migration was seamless compared to the other big apps out there. Our subscription metrics are through the roof since joining Loop and I highly recommend anyone having a subscription-based model to work with Loop.

amazing customer support team! they are wonderful!

I am thrilled! The integration went almost without a hitch! And with the few bumps in the road, the team was able to help out with some of the best, fastest and friendliest support I've ever experienced! Great team, great app! Thank you

BEAM

2024-05-19

United States

Loop is easily the best subscription app in the Shopify ecosystem. No only does it put every other competitor that we tried/demo'd to shame, but they are constantly innovating. The Loop Subscriptions we signed up for looks very different today in the best way possible. They listen to customer feedback and implement fast. This combined with A+ support makes Loop my favorite piece of SaaS that we have in our stack. I can't recommend these guys enough!

ketolibriyum

2024-05-15

Canada

Seamless Transition with Outstanding Support – A 5-Star Experience! After transitioning from Recharge to Loop, I can confidently say that the switch was a phenomenal success, thanks to the outstanding team behind Loop. The customer service team is exceptionally diligent and responsive, addressing queries and resolving issues swiftly. What truly sets Loop apart is its user-friendly interface, which not only simplifies subscription management but also significantly enhances customer retention by personalizing the shopping experience. The intuitive design of the app has made it a breeze for us to manage our subscriptions, and our customers love the tailored approach. Kudos to Loop for their excellent service and a robust app that genuinely understands the needs of a business. Highly recommended for anyone looking to improve their subscription service!

Fragrant Jewels

2024-05-15

United States

Subscriptions can be overwhelming, especially with a complicated product model. We moved away from a custom subscription platform to Loop, which was a bit of a rough transition. However, Loop has a really dedicated team of people who listen to our concerns and are able to address them. My success manager has gone above and beyond in guiding me through different ways to optimize the customer experience. He meets me with with patience, optimism, and solutions. Though our niche product is rather unique, my contact at Loop is very knowledgeable about subscriptions and presents with me creative solutions for generating revenue. It's been a steep learning curve for me, but I really appreciate the resources Loop has provided, as well as the fact that the portal is highly customizable.

Amazing subscription service with A++ customer support. The technical team helped us implement custom designs and more. Great pricing compared to other subscription apps as well.

Great customer service.

Loop Subscriptions have helped our business grow. We really like the dashboard because it provides us with great analytics to get understand our customer purchase behaviors for subscriptions.

mammaly

2024-05-02

Germany

We chose Loop because we were sure its features, especially in churn prevention and upselling, would boost our subscription business. Even with a tight migration deadline, the Loop Migration Team stuck to it 100%. Communication was excellent, and within days, we finished the migration smoothly - which was a great start to our partnership. Since then, working with our Success Manager has been fantastic. They're on board with our goals, keep us moving forward, and always come up with ideas to win and retain subscribers, which we really appreciate. Plus, communication via Slack is quick and easy!

The Loop team have been absolutely supportive with any questions or problems that we have encountered on our Shopify platform. Super responsive and efficient!

Really happy with Loop and online support. Varun helped me out even when the issue turned out to be nothing to do with Loop - thanks so much

Blue Tees Golf

2024-04-22

United States

Loop subscription has worked perfectly for helping us setup subscription software seamlessly within our Shopify purchase flow. The customer service team has been elite and the entire onboarding and post go-live help has been better than I could have hoped for. 10/10 recommend without a doubt this team helped us be successful and am thankful because they worked with us like a good partner.

Thank you for your help and understanding of our concerns and good communication.

Great customer service. Very fast to reply and fix any issues that may arise from integration with bespoke themes, including amending the code.

I can't say enough about Loop! Our meal prep company recently made the switch to their fully automated subscription platform, and it's been a total game changer for Fuel Your Body. From the moment I spoke with their team, especially Abel and Surbhi, I knew we had found the perfect partner to fuel our growth across Canada. The support team at Loop is simply the best I've ever encountered. Their hard work and dedication are truly remarkable. If you're looking to scale your subscription business, look no further than Loop. Forget about the rest; jump on board with Loop and thank me later! Thank you, Loop, for revolutionizing our operations and being such an incredible partner. Here's to many more years of success together! Jay Gallagher - CEO Fuel Your Body - Healthy Meal Delivery Inc www.eatfyb.ca @eatfyb

Working great so far!