Reviews for Loop Subscriptions

We have had good experience with this app so far. Our store sells fruits, vegetables and groceries, so our prices vary from week to week. Loop can make the price of the subscriptions have a small price variation, following the changes we make in the store, which is quite useful. The customer service is very good, they helped me implement the app and they also constantly help me with any questions or doubts I have regarding the app.

The product was not worth the price and the customer service was unsatisfactory. I experienced an issue and was advised to fix it on my own without much assistance or support from the customer service team. The app is also overpriced.

Abel and his whole crew were so brilliant to understand what I needed in my auto-ship project, and the implementation was a smooth process as a result of their tremendous expertise.

I'm so glad we switched to Loop from Bold subscription. Loop completely understands what it means to run a subscription service and provides it perfectly. Much better customer experience with the easy-to-understand customer portal design and it even made us possible to have a strategy that works. The migration from Bold was very smooth and great communication and the support. Totally recommend it!

We migrated to Loop from another top 5 subscription service in a few days only. The team at Loop was very kind, respectful and receptive to our demands all the way, they even went further and co-worked with devs from another third party app that handles our Customer Portal to integrate with. Wow When we need support we usually have an answer in max 5-10 min. on average through emails, which is extremely precious in some delicate situations like a migration process. We enjoy the fact that Loop has a clean integrated interface in Shopify and that the team improves the app regularly Talk to them if you have questions and see by yourself, it is worth it :)

This app is very easy to use, many subscription details were thought of in advance. Widget and customer portal customization and subscription service management are top notch. However that's not the greatest advantage of this app. Loop team and the way they support you is just amazing. Really happy to pick Loop from the list of subscription apps.

Excellent platform and amazing customer service! They are always there to help with questions or concerns.

I can't say enough about the Loop support team! They went above and beyond to make sure their app worked with our theme, all under a very tight deadline! You couldn't ask for better service, all on top of an app that is easy to use and customize! Thank you so much for all your help! I will definitely be using this app on all my future websites

The Loop team was incredible to work with from the very first call and all the way through to completion of our migration away from Recharge. Loop gives us the flexibility we need to provide the best subscription experience for our customers. We demoed software from several providers and Loop was far and away the best choice for us.

Ok so let me just start with their support team, they are THE BEST, I was working on a website at 5am EST, and I had a bit of an issue installing the app, so I emailed them and they replied so quickly. They fixed and reinstalled the app in a matter of seconds. Thank you guys!!!! I will recommend this app and add it into all the websites I work on if needed.

SmilePro Worldwide

2023-03-31

Australia

Couldn't be happier after moving over from Recharge. It loads quicker, handles multicurrency and customer service is excellent.

Im new to the app but I had a great call with their support team and they were super helpful getting it set up for me!

Excellent app, have a slight issue during installation, reached out to the team and they resolved it very quickly. Very helpful and nice to deal with. Thank you

Good and immediate customer service . Definitely better than some of the other apps out there for subscriptions and bundles.

I will totally recommend this app to other as it's pretty well described and easy to play around. Also the costumer service is really helpful and they made things easier for us.

Excellent customer service and the app works really well! Definitely better than some of the other apps out there for subscriptions and bundles.

good app good support thank you guys. ill be using the app for subscription orders with my customers

Abel and the Loop Team have been fantastic. Easy setup of the subscription overall and then assisted troubleshooting an issue on our homepage. Thank you so much for everything!

We have had a great experience with Loop. We had a specific use case and they were very helpful in working with us. Their system is quite flexible and the team has always been responsive. The portal looks great out of the box and their roadmap includes some great features we're looking to implement.

Abel and the Loop team have been very helpful during our Migration to Shopify, and have provided continued support as we encounter additional situations. They are quick to resolve any issue we have, and provide hopeful solutions.

Their customer support and knowledge have won me over, and I'll be a customer for life! Abel was amazing :-)

Amazing customer support. Easy to use and setup. Loop staff was able to transfer our subscriptions from another app without any errors. Would recommend!

Set up was straightforward and their support guided me through the small issue I had promptly. Can't recommend enough!

We changed from Recharge to Loop in Nov 2022 as Recharge didn't have all the features we needed and we found Recharge's support slow and at times very average. In contrast, the guys from Loop have been fantastic during the migration and whenever we encountered a problem they'd fix it overnight and were always available via phone or video conference which made the migration very smooth. I thought that once migrated the support would maybe drop and get worse, but this has not been the case. In January 2023 we overhauled our website and wanted to add a fairly customised bundle feature and again, Loop has offered exceptional customer service during this process. Our web development agency had the same feedback regarding Loop and was very impressed with the help of Loop (thanks Lesle, Vivek, and Piyush!) and they were dealing with Recharge at the same time for another client so had a straight comparison. Apart from the exceptional service, Loop offers better reporting, a better dashboard, and just better features at a better cost. I can highly recommend them to anyone in need of a good app (partner) to drive subscriptions.

We have not been using Loop Subscriptions for very long, but we are extremely satisfied. I was nervous about the initial transition, but Abel went above and beyond answering my many questions and our migration went flawlessly. Abel & the team are remarkably responsive and are quick to resolve any issues you might have. I am seriously blown away by the Customer Service they provide as well as the product.