Reviews for Loop Subscriptions

The app is easy to use, easy to understand and the 50 free subscriptions in the start are a great way to test things out. I highly recommend this app.

I love Loop because of its responsive, clear and efficient customer service which makes my subscriptions' setup much quicker and tailored to what I need!

Melk Cafe

2024-08-20

Canada

Helpful

I had an issue with my subscription widget not populating over to a publish site and Varun helped me handle it quickly. Appreciate the attentive service and look forward to using the app more!

Verun and team have been really great helping us set up our shop for success and guiding us as we grow.

Loop Subscriptions has been an excellent partner in helping our company transition to a subscription-based model across multiple stores. The platform is effective, making it easy to manage varied pricing tiers and customer experiences across different countries. Loop's customer service is responsive and supportive, and they have been open to our feature requests to ensure the platform meets our needs. Overall, Loop Subscriptions has empowered our company to scale efficiently while delivering a great experience to our customers.

Loop Subscriptions offers an intuitive interface that simplifies subscription management for users of all technical levels. Its design enhances workflow efficiency, automating tasks which significantly reduces manual labor and errors. The migration process to Loop is seamless, supported by a dedicated team. With Loop, you're not just getting an app; you're gaining a team who are responsive and ever-helpful. They treat your product with professionalism ensuring that no problem goes unresolved. My customer success manager Parth M is dedicated to helping us through each situation.

Pod Your Reef

2024-08-14

United States

Our business model is consumable products and subscriptions are the bread and butter of our business. As such we've been using subscriptions apps since 2017 including Bold and Yotpo. With the limitations of both and the need to expand past the limited capabilities of each we found Loop, and it was a night a day difference. A support team that will reach out and find solutions for unique scenarios or store needs is the icing on the cake. The ability to be proactive and reach customers where they are and manage subscriptions how they should be is what makes Loop feel like it was designed specifically for your store and not a generic solution like other apps out there.

Great customer support team for onboarding and setup!

Really great app, with supportive customer team who provide timely guidance on any platform issues.

Loop is great. Integrates with Klaviyo really well, which is key for us. Great for “subscribe and save” subscription models. Customer support is great, some of the most helpful customer support I've probably ever received from a Shopify app. If I were to start offering subscriptions in my business, I'm choosing Loop, no question!!

Rockstar support.

Thank you for the kind words, Team NMNBIO 😊 We are so happy that you chose us as your subscriptions growth partner 💪 Have more ideas in the pipeline for reducing that churn rate even further 📉 Cheers, Nihal and Team Loop

Crown Engraving

2024-08-07

United States

i had problems with the install and the team addressed them within a day and helped in the matter. they are very diligent and will make sure everything runs smoothly.

Great customer service and love that they have a free plan that meets all my needs now, yet the bells and whistles I want as I grow. Thank you!

We looked for a long time at almost every subscription solution that exists. I read horror story reviews on pretty much all the platforms of something getting screwed up after install and causing checkout issues, website issues, etc. We settled on Recharge but looked further into Loop the day we were going to sign up. I'm glad we did. It's super easy to use and it just works. Not nearly as costly as Recharge for many of the same features. The support is fantastic. They really go the extra mile to take care of you. There's a reason their reviews are so great. Thanks Loop team!

Parvesh and team have been EXTREMELY helpful in getting things set up. We had a few questions about the Loop software itself and one larger issue with implementing the widget on our site. On all occasions, Loop was ready to jump in and get all problems solved within 24 hours.

Loop is AWESOME! It is the only app we found which combines functionality of product bundles AND subscriptions in a very user-friendly interface. We have been using the Loop $99 plan and it kind of pays for itself as 90% of our website sales go through the Loop app! The bundles and discounts are accomplished in a 'smart' back-end way i.e. by creating custom discount codes rather than 100s of product variants. Also, HUGE shout-out to the support team. Manan, Adarsh, Varun and others are always available to answer my questions and they quickly solve simple coding and formatting issues. Well done LOOP!

Thanks so much for the 5-star review, Team Skuma Water! :)

Thanks a lot for the 5-star review, Team Fiasco! Wine & Spirits! :)

The Loop team is amazing to deal with! We looked at a lot of different options for our first subscription app and ultimately landed on Loop because it felt like a great starting point, especially considering the app is free until you have 40 subscriptions. It was a little challenging getting the widget "on brand" so we reached out to their CS. Adarsh worked with us for a few weeks going as far as modifying the liquid code to make sure the app fit our site perfectly. Long story short, they have a great app and an even better team. Would highly recommend Loop to anyone!

I've been using Loop for over 4 months and it has been solid. It is flexible and the customer support team are diligent and knowledgable. The support from Manan has been fantastic.

Thanks a lot, Team Dirty Laundry for the 5-star review! :)

We are thrilled to say our NPO is supported by Loop Subscriptions, their team and support have always been very receptive and present to help us create what was needed from our end. After testing many subscription apps, this is, by far, one of the best we could find in the Shopify Ecosystem. It's clean, simple and well-made. But it goes way beyond that... There are many possibilities and options to build new operations. Something that is always interesting to see is, not only a good support or a good app, but if they release new features regularly and they do! So for us, it's a 5 stars experience, and we believe it can be the same with everyone using Loop Subscriptions! Thanks again Abel and all the team for your kindness and support for all these months now :) All the best ✨

OSEA® Malibu

2024-07-18

United States

We decided to move forward with Loop Subscriptions after an extensive evaluation of several other subscription apps on the market. Our primary motivation was Loop's comprehensive feature set combined with great reviews from other users. We were migrating from ReCharge and considered other popular options like Stay.AI, but Loop's seamless integration with our existing systems, its robust flow capabilities and on-hands support team ultimately won us over. One of the standout features of Loop that has greatly benefitted us is the customer portal. It has empowered our customers to manage their subscriptions effortlessly, reducing the load on our support team and increasing customer satisfaction. We've had trouble creating subscription acquisition offers in the past where we can increase the subscription % for just the first offer during a certain time frame. All other apps don't have any automated way of doing this; most will require all subscriptions to also have an increased % off for all replens in those instances. Loop's flows allow for temporary "Subscribe and save 15% on first order" offers (instead of the general 10%) in a much more automated and seamless way. The migration process to Loop was surprisingly smooth. We were concerned about potential downtime and data loss, but the Loop team guided us through every step with clear instructions and timely support. Their meticulous approach ensured a hassle-free transition with minimal disruption to our service. Our overall experience with the Loop team has been exceptional. The support and customer success teams are highly responsive and knowledgeable, always ready to assist with any questions or issues we encounter. Their proactive approach and genuine interest in our success have made a significant positive impact on our operations. They are also always willing to find a workaround to any of our requests rather than just telling us it’s not something they can do. Without hesitation, I would recommend other businesses to try out Loop Subscriptions. The platform is user-friendly and backed by a team that truly cares about their customers' success. Loop has not only met but exceeded our expectations, making it an indispensable tool for our subscription-based business.