Reviews for Loop Subscriptions

Thus far Loop has been very attentive to improvements and changes needed to suit our specific type of subscription. Support is vital to the success of a long term subscription and this team knocks it out of the park.

The best subscription app and unmatched excellent customer service. Very quick to respond to any questions we had. The Loop team was able to provide our business with custom features to so that we provide our csutomers with an amazing customer portal. I am so happy we made the switch and hands down I recomend Loop for your subscrption needs.

Abel made the process of creating bundle boxes and subscriptions a breeze - helping to quickly troubleshoot all of my questions. I am so satisfied with this top notch customer service - it makes all the difference knowing there are folks who care about making customers happy as much as I do.

Thanks a lot. Every time I need your help, you guys always show up very quickly. Last time I was going to leave a message, but because the store hasn't released it for 6 months, I can't write. Once again thank you very much.

Best subscriptions app in the game! Loop provides unmatched features, next level support and is constantly getting better. This will be the #1 Subscriptions App and will set the gold standard for Shopify.

Honestly the best all around. If you need help, their customer service is absolutely amazing. We will absolutely recommend!

Lilac St.

2022-12-22

United States

Loop delivered excellent white glove support for migrating over our thousands of subscribers for our customer build a box subscription with tiered volume discounts. Where off the shelf functionality was not available, Loop provided great service for building the custom components that we needed. Especially incredible compared to the lack of response from legacy subscription platform players.

Very helpful - step by step service to help me get all set up. Would definitely recommend their service. Thanks

Straight-forward subscription app that delivers exactly what you need. Customer Service team (specifically Abel) was very knowledgeable and helpful. We set up a video chat to go through my set up questions and, when realizing my needs were out of Loop's subscription capabilities (I needed an upselling app), he recommended another app that would be a better fit. Thanks Loop team!

We only recently launched subscriptions, but we're pretty happy with Loop. We launched it on an older theme and got a subscription sale pretty immediately. Then we launched a new theme (IMPACT), and the subscription widget stopped functioning properly. It took about a week going back and forth with Loop support, but they were able to go in and get it functioning properly again and we're very pleased. Excited to see how introducing this to our business helps it grow.

The team at Loop, specifically Piyush and Abel Lesle were incredibly helpful in getting us set-up with Loop Subscriptions. Set-up was straightforward and we were able to get started within a few hours.

Update: our issue was a weird glitch between Shopify billing and Loop. The Loop team was very helpful in resolving it. And while I can't speak to their software, their customer service is top notch. --- Careful with the free trial! Our shop installed the 'free trial'. We deleted it a day after installing when we realized it didn't meet our needs. Then on our next bill from Shopify there was a charge for $399 US for this app. Shopify support can't resolve it because they just pass through the billing of the developer and now we are spending more time getting this charge removed then we ever did on the 'free' trial.

Really impressed with Loop! We migrated from WooCommerce Subscriptions to Shopify + Loop Subscriptions, and their team has been responsive, helpful, and patient throughout the whole process. The tech is incredible, with all the options and configurations you would expect to make for a beautiful and customizable subscriptions experience, but lightweight enough to not slow or bog things down. Abel and Yashbir have been INCREDIBLE to work with. So grateful for their time help to make sure the migration went perfectly smooth. Highly recommend!

This is my first subscription product and Loop is exactly what I needed. Plus, their customer service and tech support are terrific! Their help in getting things set up was awesome. Highly recommend.

Solutions 4 Health

2022-11-15

United States

Loop is the only subscription app that we use on our sites. We have tried most of the other popular options and were disappointed by the lack of features, support, and the cost. The support team is awesome!

We migrated from Recharge to Loop in November 2022 as we had a few challenges with the UX and back-end from Recharge. Loop has been really good when migrating all the existing subscriptions from Recharge and setting up Loop on our website. For me the key differentiator is the service we got from Loop, we could call Loop frequently and would be dealing with the same guy (Abel Leslie) who was great. What I also really like is Loop's dashboard, the selling plan (allowing to give a higher discount on the first order and then a lower on subsequent orders), as well as the customer portal, everything is a lot more intuitive and very easy to navigate. I can highly recommend Loop and would absolutely do it again.

The app has been successful in helping us launch our subscription business model. The team were also very helpful when we had to make some edits to the page.

This app is EXACTLY what I have been dreaming of after running a subscription based company for years! It allows so much customization and automation, that I've previously spent so many hours doing manually. The user interface is so smooth and easy to use, both at the backend and for the customer. On top of all that, the team behind it is super helpful and answering any question you may have quickly and in great detail. This is THE subscription app to use. They are also constantly pumping out updates, giving even more new customization options all the time. Don't bother going through the headache of trying other subscription apps first, like I did. Just try this one, if you want a nice and intuitive and bug free app, that has all the customization options you need. Thank me later ;)

Super great customer support. Super quick and extremely helpful! Any problem I’ve had has been handled . Abel has answered all my questions!

Abel Lesle and the Loop team went out of their way to help us get our Subscriptions going and working how we needed them to for our new Fitness center. They've been a huge help and we're excited to be using Loop and offering subscriptions to our customers.

We decided to move to Loop from Recharge and it was a seamless experience! The team is online and available throughout the day, and extremely fast and thorough in all their responses. 10/10 recommend making the switch!!

App works well, much better than other subscription options that we've tried. The customer service is brilliant, and they have sorted all the little snags we've had setting up. Would recommend!

Very helpful customer support, easy to set up different selling plans, would be great to have some additional features like when a customer has different frequencies that overlap, it is lumped as one order rather than two separate orders

Loop is exactly what is says it is and works really well for our customers. Their customer service is extremely helpful and even went in to help us install the app when we broke our store! Definitely recommend for every business!

We're using Loop since a few weeks and so far everything works perfectly fine. The customer service is very helpful, and we're looking forward to testing the new features soon