Reviews for Loop Subscriptions

Good and immediate customer service . Definitely better than some of the other apps out there for subscriptions and bundles.

I will totally recommend this app to other as it's pretty well described and easy to play around. Also the costumer service is really helpful and they made things easier for us.

Excellent customer service and the app works really well! Definitely better than some of the other apps out there for subscriptions and bundles.

good app good support thank you guys. ill be using the app for subscription orders with my customers

Abel and the Loop Team have been fantastic. Easy setup of the subscription overall and then assisted troubleshooting an issue on our homepage. Thank you so much for everything!

We have had a great experience with Loop. We had a specific use case and they were very helpful in working with us. Their system is quite flexible and the team has always been responsive. The portal looks great out of the box and their roadmap includes some great features we're looking to implement.

Abel and the Loop team have been very helpful during our Migration to Shopify, and have provided continued support as we encounter additional situations. They are quick to resolve any issue we have, and provide hopeful solutions.

Amazing customer support. Easy to use and setup. Loop staff was able to transfer our subscriptions from another app without any errors. Would recommend!

Their customer support and knowledge have won me over, and I'll be a customer for life! Abel was amazing :-)

Set up was straightforward and their support guided me through the small issue I had promptly. Can't recommend enough!

We changed from Recharge to Loop in Nov 2022 as Recharge didn't have all the features we needed and we found Recharge's support slow and at times very average. In contrast, the guys from Loop have been fantastic during the migration and whenever we encountered a problem they'd fix it overnight and were always available via phone or video conference which made the migration very smooth. I thought that once migrated the support would maybe drop and get worse, but this has not been the case. In January 2023 we overhauled our website and wanted to add a fairly customised bundle feature and again, Loop has offered exceptional customer service during this process. Our web development agency had the same feedback regarding Loop and was very impressed with the help of Loop (thanks Lesle, Vivek, and Piyush!) and they were dealing with Recharge at the same time for another client so had a straight comparison. Apart from the exceptional service, Loop offers better reporting, a better dashboard, and just better features at a better cost. I can highly recommend them to anyone in need of a good app (partner) to drive subscriptions.

We have not been using Loop Subscriptions for very long, but we are extremely satisfied. I was nervous about the initial transition, but Abel went above and beyond answering my many questions and our migration went flawlessly. Abel & the team are remarkably responsive and are quick to resolve any issues you might have. I am seriously blown away by the Customer Service they provide as well as the product.

Very useful tool. The team from Loop are fast and efficient in support and on boarding. Here you receive personal and solution-oriented support from day 1. I have even experienced that custom functions have been implemented based on my request. Great recommendation from here.

The guide in the Help Center and the support staff made it easy to initially set up our subscriptions. The staff then kept us informed while they carried out the migration of our existing subscriptions for us. Any questions we have are quickly responded to with helpful information.

The app is easy to use and the implementation went quite smoothly for us. Their Support Team is amazing! They are always available and ready to jump on a call when something stops working. Highly recommend.

The level of service is wonderful. They have been very proactive in messaging me to optimize our experience.

Synthesis Organics

2023-01-26

Australia

Very good experience so far. The setup is quite straightforward and really solid customer support that is very responsive.

They fixed custom CSS in my Shopify store free of charge to make sure that the Manage Subscription page looked proper. My default theme was cutting off the top of the Manage Subscription page, and it was beyond my skill level to fix! Truly appreciate it. You can stop looking for subscription apps, I have looked for them all already, and chose Loop. It's the best choice. Looks cleaner than Yotpo too. Abel Lesle is a great customer service rep!

Excellent subscription service - have used them for 30 days and theimprovements is amazing. Great onboarding!

Really happy with the app so far! SO much better than what we were using previously (Timo). The Loop team has been stellar with their communication and help in migrating our existing subscriptions and getting set up on their app. Would highly recommend to anyone!

In a word, Loop is fantastic! Compared to other subscription apps, Loop is modern, painless and very forward-thinking. Doing things that should have been no-brainers, like updating shipping costs and product prices, turned into a horrible, labor intensive, error-prone process in our previous subscription app, (one of the big 2). That forced us to find a better solution. Loop is light-years ahead of those other apps. Loop not only made our current problems disappear but they helped migrate all of our customers in a way that the customers didn't know we had switched services! Loop's attention to our migration could only be called "white glove". Their service was outstanding. Now that we aren't losing money anymore, due to the problems caused by the other subscription app, we can turn our attention to the additional features Loop offers for increasing sales, bundling products and integrating with our mail service for automatic offers based on current subscriptions. Instead of just handling a problem, which it does very well, Loop is like a tiny marketing machine. It's a subscription service app that is actually trying to help you with sales. We love it!

This app is so easy and convenient to use I'd recommend it to anybody. There is everything you could only with for being a subscription business, and guys keep adding more. Also, I've had the best possible customer experience I could imagine.

My experience has been lovely. Abel was patient and understanding. He was knowledgeable and helpful. I would recommend this product. Customer service was excellent.

There are nothing but great things to say about Loop. The customer service is by far the best and you really do get white-glove treatment. The migration process was seemless and we were able to bring our vision to life with Loops custom components. Thank you Loop and we look forward to seeing our subscriptions grow.

Using Loop with our custom widget design was very straightforward. I’m very glad we were able to use them to bring our subscription design to life. The Loop team was very patient with any questions our developer had and took hours out of their schedule to fix an issue we had with our theme not working with the widget. Highly recommend!