Reviews for Locksmith

Highly recommend this app! Helpdesk (specifically Tristan) is the best! We made a final decision to subscribe to Locksmith thanks to Tristan's outstanding customer service!

I can't recommend this app enough; easy to set up and works perfectly to lock certain aspects of your website. I needed a specific button locked on each of my products that only subscription members can access, and Erica from the Locksmith team has kindly helped me set this up and added extra coding where needed. Erica was very attentive and answered all my queries (and there were a lot). I couldn't recommend this app enough :) Thanks again!

Holloran Vineyard Wines

2023-06-20

United States

We had a complicated situation where we needed different membership level logins so that we could display different pricing structures. Using Locksmith solved the problem seamlessly. Their helpdesk has always been personal and top notch.

Works as we needed it to quickly and easily. Customer service is brilliant too, very much appreciated! I would recommend this app 100%

Easily recommend this app over the similar ones i tried before. This app thought about everything, every time i needed a particular lock system, Tristan from the support team helped me achive it.

I don't typically write reviews, but this app deserves it! This app is exactly what I was looking for to separate wholesale from retail. Originally, I thought setting up a wholesale channel on Shopify would be easy - and it probably is, if you want to pay the $2000+ a month for Shopify Plus. At the price point for this app, it cannot be beat! I needed to set up a separate area of my site that was only visible and accessible to approved customers using customer tags. Installation of the app and setting up the initial locks was super simple. I had a specific vision for how I wanted the wholesale channel of my site to be set up, including hiding checkout buttons and adding minimum order total requirements in order to checkout. This did require a little more coding that I am not exactly familiar with, but seemed to be no problem at all after reaching out to support! Tristan was quick to respond and install the additional coding that was needed to bring my vision to life! Tristan understood exactly what I was trying to accomplish and even suggested to add additional coding to ensure there were no loopholes that would allow wholesale customers to checkout without reaching the minimums. The customer service from this app was top notch! If you're looking to set up a wholesale channel on your site, I definitely recommend this app!

Awesome service again and the app is working perfect! A special shout out to Erica for very prompt and efficient service and this may sound silly, but for being so nice - it's really not a given these days, but surely appreciated. Thank you!

Super easy to use and works very well. Perfect for locking access to our online wholesale store. We only allow access to users with a specific tag.

Very helpful and fix the lock I needed within 24 hrs. Thank you so much.

Doesn't work Tried to create a lock on a page with a passcode - a very simple setup. Nothing. Didn't work. Not a good UX.

The app is amazing: quick to install, no coding required and easy to set up. We always had problems with displaying and hiding products, as our entire product range is not available for all customer groups and this caused a lot of confusion for our customers. Now, with the B2B Sales Ordering App and Locksmith, we have the perfect setup for all our different customer groups and pricing. The pricing model of the Lockmsith App is super innovative and the proposed price was very fair.

Awesome app and even better customer service! Does way more than we were looking for and very flexible in it's application.

Highly Recommend Locksmith! Their app works wonderfully and the customer support is top notch! Thank you team!

Amazing support and amazing app. we use this app to hide products out of stock in different countries. We also use this for private launches. The app works very well and the support gives you all the help you need.

I added locksmith to a Shopify store, and I want to lock some products with prices and others with no fees showing. So I sssent a message to customer support, and Ken and Tristan helped me with everything. They are amazing. Find solutions to what i need and add to my store. Very good app if you need to lock products or services to your store. Highly recommended

Definitely recommend this app which works perfectly even in more complex scenarios. I appreciate their excellent support and love their point of view on business (check their pricing and combine that with their honest support). Well done!

iGel Beauty

2023-03-10

United States

We have been using both Mechanic and Locksmith since 2020 and don't plan on stopping anytime soon. Both of these apps play vital roles in our operations. Locksmith does what it is designed to do. Easy to setup on the backend and the frontend updates smoothly. The pricing philosophy is one of the best ever. The team truly looks at your usage and gives you a fair price point that you both agree with. Support is best in class, hands down. Isaac and the team deserve all the 5 stars. Great team and great apps!

Fast, responsive and helpful customer service when I needed some customization setting up Locksmith on my store! (Used it to hide pricing until logged in)

We have been using Locksmith for some six months and are delighted with both their app and their support. Our queries in advance of launching the app were handled very quickly and efficiently and we have found Locksmith to be the most responsive of all the suppliers we have had contact with. In particular, they read our requests and respond appropriately to them – what a delight after dealing with so many companies who half-read requests and churn out standard, unrelated responses! This week we asked them for help with an issue on our pricing display. Ken responded within six hours (an excellent response time compared to our normal experience) to clarify one point and suggest an extra improvement to take our site even further. Nineteen minutes after our response he had the solution live! Another price display query arose around the same time, and Ken kindly resolved that for us equally efficiently. We truly recommend Locksmith and we really appreciate all Ken’s help. I don't think we have ever before received such a prompt, efficient and effective response to any support request! Carrick Design UK Time spent using app: 6 months

Locksmith is exactly what my store was looking for. I'm able to hide my prices and lock checkout settings until my customers log in. Tristen and his support team were great at responding to my questions and even helped add in the code necessary. Would recommend this app!

We installed the app one year ago and it has worke dvery well for us. As we upgraded our store we needed help with the code and some adjustments, and the help was amazing! Erica is fast, effective and gives a great feedback of what she has done. Our experience with her is great and now the app is custom to our needs and we are really happy with how it works!

Does exactly what it says and the customer service is top notch. If you need to protect your shop this is the best app!

[UPDATE: over 2 years from my original review, and I still feel 100% the same way!] This app is truly incredible. Our website is B2B and this app has completely given us all of the control we wanted over our content. And, their support is outstanding!!!! (Thanks, Jed and Erica!).

This app has great utility and a very responsive and kind team. I highly recommend this app to everyone!

This app has caused me more bother than good. I would not recommend downloading locksmith! After downloading locksmith it has caused my products to be showing out of stock despite them being in stock. This has caused huge loss of sales. It has also stopped many website functions from working. The code behind this app is very unstable and if you are downloading it, it will be at your own risk. I am now seeking to completely get rid of this bugged app from my shopify store. I'm extremely disappointed!