Reviews for Locksmith

The app works exactly as promised. I initially experienced some cache issues with the Firefox browser, but that had nothing to do with the app itself. The support team provided excellent and timely service. I highly recommend this app to anyone who needs to restrict access to parts of their shop.

Thanks for all continued support and figuring out what is best for our website and needs.

Exceptional customer service and a brilliant product. Very beneficial for business and offers more opportunities for secret collections, VIP access, and other variations we hadn't even thought of to make our storefront engaging, elevated, and unique. 10/10! Huge ups to Tristan!

I would recommend this app. The app developer work with you to figure out if/how this app can work for your store or not. Keep in mind you may need a few days to get it dialed 100%, but the devs will work to deliver you a working solution.

Darn Locksmith for being too good! Due to Shopify''s fee structure on sales, I subscribed to a higher plan than I probably needed. Which meant that I was placed into a higher tier than I'd hoped for Locksmith. The dilemma is, I couldn't bring myself to reach out to ask for a lower price due to how well their plug-in works! You see, I offer custom products that I only want people to be able to add to their carts (since I despise invoicing as I also have an expansive catalog) AFTER I send them back a proof of what I'd be making for them. Locksmith gives me the peace of mind of protecting my custom products from ordering ahead of a request which is invaluable. It also works with Shopify's app which of all the plug-ins I've had to subscribe to, is the only one. Alls this to say, if you need to restrict products, I HIGHLY recommend Locksmith as it's been invaluable to my sanity and business model!

The support is excellent. When I was struggling with something, the team did not just explain what was happening and how to fix it, they actually DID the fix for me and fast! Outstanding customer service.

Great experience so far, extremely helpful in setting up our Wholesale Jewellery Store with limited access to customers. Ken from their team not only understood the entire flow but gave suggestions and helped in setting up the store till the end. They extended the trial for us to test things out. Thanks from Team Rajmehar, www.rajmehardesigns.com

I love this so much I'm going to jump in to Mechanic next. Locksmith is the perfect solution to a problem I had and devs tried charging me hundreds when this took me 10 minutes and not much per month. Thanks for being awesome guys!

Locksmith and it's support team is BY FAR the best support I've ever seen in any app / company or product. Top tier product, top tier support. 11/10 Highly Recommended! Will continue to use their apps for a long time!

Updated: Thank you for a very kind reply. I have updated my review due to the nice reply. However, the problem still remains after I click on the hide features which you are referring to. Old review: This app has been very expensive for us!!! The app allows one to make a locked shop. However, the products in that locked shop are not hidden. We tried the app for 2 weeks where we had a locked shop, but during those weeks we experienced a drop in sales of 20k USD. We wondered why this happened. Turned out people could find the locked store in Shopify search and of course people did not want to buy our normal products when they could find the cheaper products in the locked store. Until hiding the products and the locked site, I would not recommend this app. Hello! I understand the frustration of discovering that your wholesale products were visible in search results - that's a significant issue that impacted your business. I want to help address this, and I'm sorry you've had this experience. Locksmith does include features to hide products from search results and collection listings, but these need to be specifically enabled. Currently, these aren't enabled on your locks. To prevent wholesale products from appearing in regular store searches, you'll want to: 1. Enable the "Hide this product from search results and other lists" option in your lock settings 2. For additional protection, enable "Hide from sitemaps" (this uses Shopify's native SEO controls) I've added some extra trial days to your account if you'd like to test these features. Our complete guides on product visibility: - https://www.locksmith.guide/tutorials/more/hiding-products-from-product-grids - https://www.locksmith.guide/faqs/can-locksmith-hide-content-from-my-in-store-search Also, I noticed that your theme has some code from a search and filtering app present. i'm not sure if that's currently active, or if it caused the issue, but it's important to note that Locksmith isn't compatible with apps like that. We mention that in our agreement when installing the app: https://www.locksmith.guide/policies/usage-agreement During any app trial, we're here to help make sure everything is configured correctly. Please reach out to us at team@uselocksmith.com with any questions - we want to help you get this right. Best regards, Ken from Locksmith/Lightward

Fantastic experience so far, extremely helpful in setting up and the actual app has every option you could ever need! Erica was wonderfully helpful and lovely to deal with. Highly recommend.

Aplicativo perfeito, equipe maravilhosa e preços justos para quem principalmente está iniciando seu projeto como no meu caso. Obrigado a todos do locksmith por nos apoiar.

Peter Coppola

2024-10-31

Locksmith has been a super helpful app for the function of our site for years. The the team is very responsive and has gone above and beyond to help with any issues we've ever encountered. Highly recommended

Really fast and good support.

This app is great, and the support behind it is also great. Simple and easy to use with lots of flexibility and customization if you're so inclined. Highly recommend!

Locksmith, particularly Erica in the support team, were extremely helpful in helping to get the app configured as we needed. We were without our developer during the setup and they stepped in and helped a huge amount The app itself has worked brilliantly for us and prevents customers from adding an item from a certain collection to the cart without first adding a one of a group of products.

This app helped me easily fix issues I had with my site to get things working how I needed it to! Erica was super helpful and very resourceful!

Works phenomenally and has a diverse array of criteria with which you can build the locks.

Great experience with Locksmith, the team is super responsive and it does exactly what we needed it to do for our site (lock pricing for wholesale accounts only). Set up is easy and any small details the team responds quickly to assist.

App does what we needed it to do. Give it a try.

This is the best performing Shopify app out there! We have built around 50 Shopify stores and use this on quite a few of them. The functionality, billing and customer service are all spot on. I haven't had any issues that weren't resolved quickly and professionally. Thanks a ton!

Terrible experience with this app. Firstly, the private link cannot be used in Klaviyo, so did not work as intended as for its promotional purpose. Now the apps installation has made our Shop sales profile become unapproved stating: Your Online Store is currently using password control or age verification app(s). To meet the requirements to Sell on Shop, please uninstall these apps. This is a catastrophic issue to be caused by using this app and is a massive regret in doing so.

We have been working with Locksmith on two of our e-commerce sites. Locksmith provides us with the functionality we need for our store but also has provided exceptional customer service and support. Highly recommend this app.

Locksmith has enabled me to have special sales on my store to my VIP followers. This has been instrumental to the success for those sales. Thanks Locksmith for also being super helpful whenever I needed help getting set up! I appreciate you!

I really love how this app works and the support service is very nice, I really recommend this app :)