Reviews for Klaviyo: Email Marketing & SMS

Love Klaviyo.... Good tool and treat their customers well. I highly recommend using them. Their if/then logic is great.

Once you get your head around it, it is a massive value add when starting up. I'd be sure to learn as much as possible about how it works and take full advantage.

Customer service is TERRIBLE! Also, Beware if you use their SMS, you are putting your company at compliance risk. This last issue is our final straw with them. They locked (disabled) our account automatically for uploading a list of email addresses that were legally collected from an event we were involved with. So if you don't mind risking your account being shut down until one of their "customer service" reps gets to your ticket within a few days, by all means give them a try. If you want to have a reliable e-mail service, I'd recommend looking elsewhere.

Super easy to use, and links directly to products in our store. I've only just started with it, but very happy with ease of use so far!

Best email marketing tool for Shopify stores. Can't recommend it enough! It makes segmentation a lot easier

Très bien , il faut qd meme un peu de temps pour bien prendre la machine en main .. je regrette juste que la gestion de la langue ne soit pas intégré . par exemple que si le visiteur de mon site séléctionne la langue allemande , et bien que j'ai un trigger qui redirige vers mon contenu écrit en allemand !

Really not user-friendly. Really hard to really difficult to use, to modify and to get what you really want in terms of text editing. The fonts are changing and difficult to standardize. I hope there will be some improvement for the text editing.

Overall it appears to integrate with Shopify just fine, however, I am disappointed that Klaviyo doesn't have an app to manage direct SMS communication or at least see SMS metrics + SMS Conversations on the go via an Android or iPhone app. Why let us port in a toll-free 888 number if we can only use a desktop web browser to manage SMS conversations? Please make an app, even if lightweight, to manage SMS messages on the go so I don't have to look at 20 emails to manage messages, and get MORE email as I respond to customer messages via SMS. My primary support is through SMS, and Klaviyo does not currently appear to be SMS-friendly for SMS Chat support. This review would be 5-star if I can manage my SMS customer support on the go. Not sure if I really wish to do the LOA to port another number to Klaviyo and maybe just stick with SimpleTexting.com instead for my SMS Customer Support. Search my store name on Google. Using Shopify chat features instead of Klavyio for now. PS if Shopify adds the ability to port in numbers for SMS Chat support, I'm dropping SimpleTexting and Klaviyo immediately. On an ending positive note, email templates are pretty nice, but I'm very disappointed with the lack of SMS chat features.

terrible app, i also unsubscribed and continue receiving emails from them, very frustrating :( grrrrr

This app is very difficult to use and no support what so ever. I am looking for a more user friendly one that can be more helpful.

We were having some issues with one of our sign-up forms. After some complaints, the customer service manager just reached out and we were able to resolve this matter. Thank you.

It AMazing experience so far with klaviyo. The emails presets are great and they provide so much information on how to make sales!

I used it one time and after I deleted the app, I was charged for 70USD even tough we were not using it anymore. Be careful.

Great product, takes some time to learn it but once it clicks it's very powerful and once you template emails and sections of emails it's very fast to create what you need.

So far so good! I'm still learning the ropes. I wish it was easier to understand back populating and editing a flow while its active

So easy to use and personally, I think it's far superior than constant contact. The tech ability is far greater which will come with a learning curve, but once things start to click, you'll look at your old email service like it's from the 50s. Worth every penny!

It is super easy to use, you have many options of the free version, I have tried other apps but I definitely prefer this one.

A must have for small businesses. It does take some time to get the hang of sending promos via email but it is awesome once you do. I am glad that I found this app!

I wanted to use their SMS service for my business. once i signed up i was contacted through email be a Klaviyo Rep named Azita to set up a call, which I did for the same day. When Azita called me I was able to tell right away that she has zero interest in answering my questions and just calling as job duty. Any question i had she replied with someone will contact you regarding your question. 4 days went by with no communication. I sent Azita 2 more emails with no replies. STAY AWAY FROM THIS COMPANY!

I'm a small business signed up to a PAID plan but cannot use Klaviyo because I simply cannot get any support at all. I've tried for weeks to get some basic onboarding assistance. Every time I manage to get a meeting booked in with someone from Klaviyo, they always cancel either at the very last minute or whilst I'm waiting for them to attend the meeting. They don't seem to cater for the Australian market (ie. all meeting times are US based) and I suspect that's why their 'support' team consistently cancel when the meeting is even close to AUS business hours (Note: I've even tried to attend in their own time zone however and still been stood up). A lot of time and money wasted so far with no result.

Straightforward & easy to use. Takes a while to get used to navigate around, but no problem at all. Efficient replies & support from the Developer himself, making the experience smoother.

I have had a good experience starting out and look forward to using the features included. I am happy with how well the integration went with my Shopify store.

Excellent tool for personalized email marketing. Flows are already working great, Looking forward to experimenting more.

I'm a small start-up and the free version of Klaviyo really helps me to provide professional looking emails and tools while I'm in the building phase. Totally recommend!