Reviews for Klaviyo: Email Marketing & SMS

I really wanted to use Klaviyo for my store. I truly did. But their support haven't replied to a single support request in 2 weeks. The only email we got was this automated template from Erica, SWEARING it wasn't one: ""As you probably know, Klaviyo is known for sending data-driven, targeted, automated emails. This message is not one of those automated emails (I swear!). I'm just on the team over here looking to learn a bit more about what brought you over and get you any additional resources you may need to help get you up and running. If you're familiar with Klaviyo and/or don't need any assistance, no worries - but I'd be happy to chat to get you pointed in the right direction! Hope to connect soon, Erica"" That email was 7 days ago - I had replied 1 hour after receiving it, not expecting an immediate reply because it was so obvious... but no reply since - only tons of spam. Mailchimp it is!

Great App but the support is one of the worst I have ever experienced, dropping it asap and I would NOT recommend this to anyone unless they fix their support, GOOD LUCK IF YOU TRY THEM !!

Simple to use, the best email marketing app in Shopify.

Great app to help my priceless passages store to build more trust to my customers.

Klaviyo - from the ease of use/powerful capabilities to the unbelievably outstanding customer service - is an absolute must-have for your Shopify store. The first Klaviyo "flow" (automated emails) I set up was their "abandonded cart" flow...it brought in $300.00 in the first couple of days!!! I would give Klaviyo and the whole Klaviyo team 1,000 Stars if I could.

Very good apps. I recommande it !

Hands down the best email app out there-- and I've tried them all from Drip, Remarkety, Soundtest, Privy, Rare and Mail Chimp. We're using this app for Wicked Good with great results. It's easy to install and very effective. www.wicked-good.co Wicked Good creates handcrafted unique fragrances that embrace the centuries-old craft of bourbon perfumeries but with a bold, modern sensibility and a touch of whimsical magic. #SmellWickedGood

This! If you are looking for an app for automating your emails, then this is the one. So easy to use and understand and the support is great. Just remember to turn the emails on to live instead of manual to send them automatically.

I've been using Klaviyo for over a year and have to say it's definitely the best for eCommerce. It's also the most expensive, but worth the price if you can afford it.

Klaviyo is epic. That's about all I have to say. Easy customization, great layout and easy navigation. Options galore too.

Terrible. I went through all the work of setting it up, uploading my subscribers, and writing my mailout - and it didn't send, told me it was being reviewed and would take at least 24 hours, and disabled my account. The event I was promoting ends tomorrow, this is garbage.

Zzz Bears

2017-11-23

United States

Simply put Klaviyo blows Mailchimp back to the stone ages. The email flows are brilliant. It took me minutes to set up 5-6 automated flows so that depending on what a customer or potential customer does on the site, they get sent to a different flow. It's only been 2 weeks but we've already recouped the monthly cost with ease. I read some reviews saying that the editing function was difficult to use but I didn't find that at all. In fact, it was super simple and allowed me to control all aspects of design (unlike Mailchimp) so no funky spacing issues. Highly recommend!

Hands down the best email marketing automation tool for e-commerce businesses of all time!!! Very easy to use and creates real scalable results. Their support team is hands down the best, they pulled through on an app integration extremely last minute and I know a huge number of Klaviyo users benefited incredibly from their hard work. Rockstar app, rockstar team!!!

nice and useful tool for analytics & marketing

Trying to do something as simple as send a email campaign to everyone on my mailing list for black friday is a nightmare. The system wants you to chose a group for your campaign that does't allow for EVERYONE. Running a business only allows you to allocate so much time to try and figure out a app. This app may have merits but it makes it very hard to do a very simple thing.

App functionality is good. But support is poor. This app is causing the layout of other elements on the page brought in by another app to break. Tier 2 support only pointed me to the existing documentation that I had already read. In the end, they were not willing to dig deeper into the issue by looking at the code on the site. Their final response/resolution was: "Unfortunately if the Javascript from the Klaviyo form is breaking the carousel behavior of the Instagram feed, the only workaround would be to use a Shopify form instead of a Klaviyo form. It's not clear what part of the Klaviyo Javascript is causing this, as it's just loading standard jQuery, form validation, and instructions for how the form data gets submitted."

Great email marketing tool. Lots you can do and great support. Subscribe to our newsletter at www.woofsuits.com to get a sample of what Klaviyo can do :)

Oh La Lari Llc

2017-11-04

United States

I'm very upset, I spent hours creating emails for my customers and they are not sending. Some send and some don't send. I just realized now they have not been sending for 2 months. Very Very Upset!

The feature set and Shopify integration is impressive, but it is not an easy platform to get your head around. I have found support respond in a timely manner but on the few occasions I've emailed support, instead of answering my specific questions they instead just sent me to a training link which left me none-the-wiser, and I have to say I've received better support from some free apps on Shopify. If they provided outstanding support I would give them a 5-star rating.

I've been using Klaviyo for a few weeks now. Here are my thoughts. This app has potential to be awesome. It has very powerful tools that allow it to integrate with shopify and many other apps and should allow you to very specifically target customers based on event and other criteria. It should also allow you to track very closely what kind of emails are working and which are not. In actuality it is very cumbersome to set up and manage. The reporting doesn't seem to track all conversions so it's really hard to know what's working and what's not. The stats take a long time to update. I tried integrating it with JustUno and the integration works sometimes and doesn't work other times. It doesn't integrate with any of the apps that do live chat. Customer service is basically MIA. I haven't made up my mind whether to delete this app or not. I put a lot of work into setting up flows and list and it seems to have so much potential, but in actuality I was getting better results from a simple once a week generic email. The app is very expensive and if I can't get it worked out I will have to switch to something else.

Just installed and got this: Your account is disabled. More information. Your account is under review by our Compliance Team. We're sorry for the delay - to make sure all senders have a great experience, we periodically review active accounts. You should hear from us within one business day.

The essential email app if you have a Shopify store. We love the Facebook Audience integrations, and customer segments.

Love this! Specifically designed for eCommerce and it comes with a multitude of awesome templates!

The interface is a big confusing blob of whatever. I can't set up anything without it not working. Finding help is so hard, it is not funny. It is also not funny losing money because I can't set up emails properly in this stupid interface.

Made the transfer from mailchimp to Klaviyo. One of the best choices I've made this far. Truly happy with everything, especially the customer support.