Reviews for Klaviyo: Email Marketing & SMS

Probamos Klaviyo porque nos parecía un programa más profesional para email marketing, la personalización, las automatizaciones... En fin, muchas cosas buenas. Pero tras estar varias semanas con él nos dimos cuenta que gran parte de los mails que mandábamos terminaban en la carpeta de spam, cosa que no pasaba con otras dos aplicaciones que habíamos utilizado anteriormente. Además, el precio es excesivo para la cantidad de mails que permite enviar.

Customer service is fast and resolved my issue

Very easily integrated with your Shopify store! Highly recommend!

Je suis extrêmement satisfait de Klaviyo pour mes besoins en matière d'email marketing. Ce service se distingue par sa facilité d'utilisation et ses fonctionnalités intuitives, permettant même aux débutants de créer des campagnes d'emailing efficaces. L'interface utilisateur est claire et bien organisée, ce qui rend la navigation dans les différentes sections très aisée. Ce que j'apprécie particulièrement chez Klaviyo, c'est la richesse des options de segmentation et de personnalisation, qui me permettent de cibler mes clients de manière très précise. De plus, l'intégration avec d'autres plateformes est un jeu d'enfant, ce qui facilite l'automatisation des processus marketing et la collecte de données pertinentes. Les rapports détaillés offerts par Klaviyo me donnent une vue d'ensemble claire sur les performances de mes campagnes, me permettant ainsi d'optimiser constamment mes stratégies d'email marketing. Enfin, leur service client est réactif et toujours prêt à aider, ce qui est un atout considérable. En résumé, Klaviyo est un outil puissant et fiable pour tout spécialiste du marketing numérique souhaitant maximiser l'impact de ses campagnes d'emailing

Freshly Picked

2024-04-01

United States

Easy to use platform and wonderful customer service that is knowledgable and responds quickly. Love it!

Platform is awesome, and the support is very helpful.

Sanrio

2024-03-29

United States

I've used Klaviyo for several years now and continue to appreciate their service. Layout is intuitive, features are great, and Customer Support team is amazing.

Excellent sales experience.

Rokform

2024-03-28

United States

Klaviyo's stunning good looks and killer personality got me the answers I needed when I needed them. Support is top notch. Every second counts.

The live chat function is truly the most wonderful asset Klaviyo has. Every time I have a question or need assistance with anything Klaviyo-related, I am always met with the most emphatic, conscientious support staff. Megan F was particularly lovely to speak to today.

Good company, good staff, good tool.

Excellent support, great platform, easy integration.

my flows are not working

Love this tool. I come from a B2B background using much more complicated MAPs, and Klaviyo's ease of use and abilities are refreshing. It is absolutely perfect for B2C. And a huge shoutout to the Support team. Rarely have I seen a support representative actually get in my tool and code things out for us, making our lives so much easier. Thank you (you know who you are).

Raven Fightwear

2024-03-26

Australia

Had this on multiple websites. Consolidated our websites earlier this month and tried to remove the app from the closed websites. Kept gettting an error. Reported it to Klaviyo. Help was slow and took several emails over several days to get a resolution. Was billled for two websites while waiting on further responses. Klaviyo refussed to refund charges on those despite having alerted them to the issue days earlier. They would rather lose 100% of my business then refund a charge for a service that is no longer wanted. The app is difficult to remove and customer service is bad.

Having used Klaviyo with Shopify Plus storefronts starting in 2019, I can certainly speak to both Klaviyo's current functionality and their track record of always improving. There are a few circumstances in which advanced functionality requested of me wasn't available through Klaviyo, but on the whole when working with Shopify as the storefront Klaviyo is almost more like a built-in solution than an add-on app with how tight & aligned the integration is. Advanced, store-specific asks have been possible through their developer documentation and in-house custom builds, and we're also very grateful to have a responsive, helpful CSM who advocates for our business needs when we want to innovate within the channel. No technology is perfect, but I've been able to see Klaviyo constantly improve which speaks to the tool's strength in build, support and commitment to its customers.

A great app, it seamlessly blends the newsletter and e-commerce together without any glitches.

Excellent, and support is very fast

Klayviyo's support team is very helpful, and they are a force that has grown immenly.

Très bien pour la gestion d'email et faire grossier sa mailing list. Les modules sont bien structurés et l'aide en ligne est assez fournie

Klaviyo is an essential tool. I like how easy creating emails is. On the flip side, I wish you could upload larger images (mine get rejected) within the email campaigns. Also, it's a bit tricky playing with formatting inside of emails (bold, italics, keeping the font when you paste text). Lastly, the pricing feels opportunistic the second you squeak past their levels they send you a charge for more. I'm not leaving Klaviyo but I'm also not jumping for joy or telling my friends they MUST use this email software.

Brilliant support for any integration issues

Super application, je le recommande !

Ist ein Emailtool das ich voll empfehlen kann und ich habe es seit 2-3 Jahren im Einsatz. Funktioniert gut, ich kann Kampagnen und Flows generieren ich bekomme Support wenn ich es brauche. Die Integration mit Shopify ist auch problemlos.

Klaviyo's customer support is fantastic! They were so helpful when I needed assistance with my email campaigns. Knowledgeable, patient, and friendly - they made the process smooth and easy. Highly recommend!