Reviews for Klaviyo: Email Marketing & SMS

I have been using this app for some time now for multiple webshops. We do not focus so much on sending email campagnes so using a lower tier plan always was fine for us. Just before they announched upgraded their plan systems (ofc in a way they would end up making much more), we decided to up our plan ourselves for one store to start creating more campagnes and see if that would stick. So we got an email saying: our plan is 100 going to 150 with discount 25 = 125. Which is doable. Now just a few days after all the changes, it appeared that we grow just enough to go up in plan again. which means we are now paying 200 (-25) = 175. After deleting some sleeping customers it is not able to go back to the plan they told us we would be in. Basically we went from paying 30 a month to 175 a month in less then half a year. I guess having tons of customers and earning millions is not enough. Getting it from the small webshops you try to help is the way to go. I am definitely going to explore sending mails with shopify itself. Great service and very excited about the big guys trying their best to keep it real. We've taken a number of steps to put our customers in control of their data and their plans, including providing the tools customers need to manage profiles so they can suppress those sleepy customers while maintaining their data for later. Playing with suppression will allow any customer to move to a smaller plan. However, we firmly believe the value of Klaviyo lies in the customer profile. The more engaged your audience, the more your business grows. Read more about our view here: https://www.klaviyo.com/blog/pricing-philosophy Additionally, it's important to highlight that we provide features that enable you to be more efficient and effective, such as generative AI, product recommendations, and mobile push. This ensures that as your business grows and your marketing strategies become more sophisticated, Klaviyo is equipped to support you.

Their new charging rules are very user-unfriendly, and their customer support is very poor, and the response efficiency is very low. Friends who want to use it, please consider carefully! Thank you for taking the time to share your experience. Your feedback is vital to our future success, and we appreciate you sharing your thoughts. Our support team has responded to your recent ticket and is eager to collaborate with you on a solution.

I've used Privy, Omnisend in the past and finally migrated to Klaviyo. It's the ultimate Email Solution. Every function you can think out, Klaviyo had make it happen. And the service people are helpful and friendly. 5 Stars! Recommend! We appreciate the 5 stars, and the shout-out to our awesome support team! We're glad that you're having such a great experience with Klaviyo.

Super plateforme Thank you for the 5-star review 🤩🤩

Thanks for the 5 stars!

Super intuitive and easy to learn. Integrates with Shopify flawlessly. Thank you!! Thank you for your review! We're glad to hear you're finding Klaviyo easy to use with Shopify!

easy to use and works flawlessly Thank you for your 5 star review! We're glad you're finding Klaviyo easy to use!

Very dishonest company, emails are sent out claiming you can adjust your plan (because they auto upgrade you) I was told I can surpress my lists only to be told later you are no longer able to surpress lists. They refused to give me a refund so I am taking up with the bank!! Do not use them for emails! They make it very complicated to take your money. Thank you for sharing your experience. A member of our Support leadership team has reached out to you via email to connect with you directly.

Thanks for the 5 stars! 🤩

Thanks so much for the 5 stars!!

Great Thank you for the positive review!

La mejor herramienta ¡Muchas gracias por la reseña positiva!

Thanks for the 5 stars! 🤩

fantastic Thank you for the fantastic review! We appreciate the 5 stars!

Really easy to use program and has useful reports on conversions and how to grow using the growth tools We're glad you're finding our reporting and growth tools useful and we're always working to help you grow. Thank you so much for the 5-star review!

The best all around marketing solution, highly recommend this. We appreciate the shout-out! Thanks for the 5 stars.

Thanks for the 5 stars! 🤩