Reviews for Klaviyo: Email Marketing & SMS

Klaviyo is easy to use, professional and has a great starting program. Definitely try Klaviyo before others I think the integration and automation is the best I have tried so far.

Excellent Email Marketing. The email builder is so easy and looks awesome

Aide personnalisé très rapide et efficace!!!

Loving this app so far! And the Klaviyo experts are extremely helpful.

Thank you for the 5-stars.

Great email marketing app but their greatest assest is their live support which gets you going in a flash!

Amazingly simple and efficient system

Very efficient at getting back to me and helping me solve my issue!

We migrated from Mailchimp to Klaviyo a month before our BFCM promos. It was very easy to figure things out and utilize all of the help documents from Klaviyo to optimize things in record time. I made it a priority and we were able to migrate much quicker than anticipated. Learning about list cleaning and list warming was all new to me, I had been on Mailchimp for so long that I didn't have visibility to any of that. I cut my list in half simply by scrubbing anybody who had bounced more than 6 times or had not opened or clicked anything for over 2 years. The result was that I actually cut our costs by moving to Klaviyo and ended up with a more effective email list at the end of the day.

Been trying to get it to work for 2 days now but there is always something wrong with the popup either on mobile or desktop. Random buttons or text go missing for no reason when they are displayed in the customizer and then all of a sudden they're gone. Was planning on switching from mailchimp but nevermind!

All my emails end up in the spam folder, something that never happened with others. The customer service just blamed Gmail, Yahoo, and others, saying they control where the emails go. No one buys that excuse. If you're looking for an email platform that actually works and doesn't just offer excuses, better steer clear of Klaviyo. Very disappointing.

Beware of the money grab that is bot accounts created by Klaviyo. They somehow bypass shopifys reCAPTCHA feature and Klaviyos own form requirements for new account setups.

The customer support experts are amazing! They quickly resolved my issue.

We have been using Klaviyo for two years now and are very satisfied. The functionality of the flows works well for us, the double opt in works well, and the formatting is easy to handle. We have also had several helpful interactions with support during set up. We will gladly continue using Klaviyo as we scale.

Ricardo G was a pleasure to work with. He walked us through the issues and got the issue resolved for us!

excellent communication and answers to the point. helped us on various situations that had a great impact on our work. thank you!

So easy to use with powerful flows built in to get you up and running quickly. Worth all your investment to learn and apply this sharp tool to your marketing schedule. We continue to see market gains monthly by using Klaviyo. It is a critical part of our email marketing.

I've been in CRM for over a decade. If you use Shopify, hands down this is the best email marketing platform you can use. The editor and segment creator are easy to use and include advance features. Also, integrations into Shopify and most Shopify apps take just minutes to set up. Outside of that, you get unlimited support and a dedicated success manager. My personal opinion...Klaviyo should be on every marketer's short-list when considering a new ESP.

The app is OK, however its definitely not worth the costs or headache due to the issues you will face from their terrible customer service teams. There's no sense of trying to find a reasonable outcome for their customers and they are a company set up to take every penny from you. I would stay clear and use alternative, and much cheaper platforms.

Top app with the best features on the market and stellar customer support

As a struggling small business , I thought Klaviyo was the answer! But instead it created a whole load of new problems. I have a mailing list of 70,000 subscribers which I have built up over 20 years however only about 3000 are actually active - a lot of spam , Amazon and inactive emails! Klaviyo took £500 for this immediately, it was “imperative” I sign up with them before 1st but it took them over a week to contact me to “onboard” & only then it we because I hassled them! They then decide I needed to pay them a further £500 because their system changed or some nonsense! I have zero faith in this company, a total scam and rip off to a small business. Zero guidance , all about taking the money! Do not trust in the slightest. Have now reported them to my bank. Very upset!

DON'T GET IT! they DEActivated my account after i SET up everything for no reason, i didnt ever started advertising or emailing yet! waste of time 0 review

After repeatedly contacting the platform to request a refund for the abusive (unused) automatic upgrade of the subscription, the customer service department simply informed me that this was standard practice with them and that no refund was possible. If this isn't a scam, I don't know what is.

Sabbatical Beauty

2024-04-05

United States

One of the best.

This app takes the win for email marketing - Great customer support and very pleasant UI to work with