Reviews for Klaviyo: Email Marketing & SMS

Thank you for the 5 stars! ⭐

Incredibly easy and powerful. Thank you for the 5 stars!

Thankyou for the great app, JONO C is a great support assistant he helped us very well in setting up our account properly. Thanks for the 5 stars! We'll pass your kind words along to Jono.

Easy to use! Thank you for the 5 stars! ⭐

With their pricing changes, we have to pay TEN TIMES more than before. I received this message four days before the new price change. Thank you for your feedback! Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing, we highly recommend that you suppress them. You do not pay for suppressed profiles, but you maintain the data so that you can unsuppress profiles in order to send communications to them at future times. If you prefer to keep them active, the Appreciation Discount that we’re offering to many loyal customers limits the email plan spend increase to 25%. We encourage customers to look for additional communications sent on Jan. 21 to best understand how these changes impact their specific plan and to understand our new flexible pricing features, including auto-downgrade and Flexible Sending.

fluent, easy Thanks for the 5 stars!

Thank you for the 5 stars! ⭐

Email marketing has been the single best investment I have made in over 12 years of running my ecommerce business. Klaviyo facilitated this and today is consistently responsible for over 35% of total business revenue. That makes a big difference when your business turns over millions! We love hearing that you're seeing so much growth with Klaviyo! Thank you so much for your review!

Thanks for the 5 star rating!

We made the switch to Klaviyo in 2021 and we've been extremely pleased with the results — our open rates for our highly segmented emails average between 70% and 80% and our click rate is well above the industry average for our vertical. Support is fast and responsive, and there are so many live trainings and other resources to help you understand your marketing. Would happily recommend Klaviyo. It's awesome to hear that you're seeing success with Klaviyo. Those are some great open rates. Thank you for the 5 stars!

Signed up to this last year and although for a small business it seems expensive you do get a lot for your money. It does so much more than what my Shopify emails could in terms of segmenting and reaching different customers. There's also lots of benchmarks, metrics and reports to help you analyse what's working and what's not, although I do need to get my head around them. Plenty of tutorials to help you and also educational webinars. The support team are also on hand and reply very quickly. It's awesome to hear that you're seeing success with Klaviyo. We're always here to help out! Thank you for the 5 star review!

I've been using Klaviyo for a while now, and it's been a game-changer for email marketing. The automation features are super intuitive, and I love how easy it is to segment audiences for more targeted campaigns. The analytics are also really detailed, making it easy to track performance and adjust strategies. It does take some time to fully explore all the features, but once you get the hang of it, it's a powerful tool. Definitely worth it if you're serious about email marketing! It's great to hear that you're loving our features! We're always working to ensure you can get the most out of Klaviyo while learning about your customers at the same time. Thank you for the 5 stars!

Fairly straight forward and with plenty of support We appreciate the 5 stars - thanks!

AMAZING Thank you!! We appreciate the 5-star review!

Klaviyo is really easy to use, has a ton of templates, and a load of free training that is offered. I am very happy to use it. It's great to hear you're getting the most out of Klaviyo. Thank you for your review!

Top-notch customer service. I just spent almost an hour speaking with Julia F. in the help center chat, and she was AMAZING. She was so helpful and thorough with her answers. She helped me solve all the issues that were causing our low deliverability rate, and she even sent me a loom video to help me understand. I now feel so much more confident about sending emails! Thank you, Klaviyo! Thanks so much for the review! We'll pass your kind words along to Julia!

Thank you for the 5-star rating!

Great customer service We're glad to hear that! Thank you for the 5 stars!

Amazing 10/10 no notes We're so glad to hear it! Thanks for the 5 stars!

good for my store Thank you for the 5 star review!

Klaviyo recently sent an email to say that starting February 18, they will change their pricing policy from emails you sent to ACTIVE profiles that you have. Making my current plan 8 times more expensive than what it was before. I was sending emails to 5000 people only but have 30,000 active profiles. I contacted support about 3 tims to try to understand who those 30,000 people were exactly. One staff from the support tells me in order so know if they are good emails, you should make a test and send an email to everyone and than create a segment to be able to find the inactive profiles that I should delete. I did that. Automatically Klaviyo charges me 800$ (I was paying from 60 to 100$ per month for the last 4 years). I contacted support again to understand and lower my plan. I asked for a credit which an agent called Naranjini confirmed that she will give me. I was able to lower the active profiles from 30k to 15k within a week. This was really time consuming for me. Than Naranjini told me to take my time to clear up my list because I was really busy with the daily operations of my business and that the credit will be appled anyways. The ticket opened by Naranjini got closed automatically so I cannot contact her again to follow up with the credit. So I have to open another ticket with someone else and reexplain the whole story. I did it. Than it got transferred to billing. A guy called MATT sent me an email saying that I now do not want to reduce my plan (WHICH IS COMPLTELY FALSE) and because of that no credit will be applied. He is not aware of the isue and has not read my conversaton with Naranjini. In the email he tells me I am using 30k profiles now. Which is also wrong because I have 15k profiles in my account at the moment. He has not taking my request seriously, has not read anything and changes completely from what Naranjini had told me in the chat transcript. After more than 4 years of being a loyal customer, Klaviyo just lost me ... Im going elsewhere

Great experience and easy to use. Love how I can do it on my own without having to contact several people to get started. Thank you for the 5 stars! We're glad you're finding Klaviyo easy to use!

This app is great and helps you set up email and SMS with no hassel Thanks so much for your 5-star review!

. Thanks for the 5 stars!