Reviews for Klaviyo: Email Marketing & SMS

I am writing to commend the outstanding service provided by Stephanie from your customer support team. Her detailed and professional approach to addressing my queries regarding the Klaviyo platform was not only impressive but also incredibly helpful. Stephanie's ability to provide clear, concise explanations and her thorough understanding of the system greatly enhanced my user experience. Her patience and personable demeanor made the support process both effective and pleasant. This level of exemplary service sets a high standard and reflects positively on the quality of support at Klaviyo. Stephanie is undoubtedly an invaluable asset to your team, and her dedication to customer satisfaction is commendable.

Klaviyo is fantastic. The customer support is second to none. the analytics tools are top tier. At first using Klaviyo may seem daunting but with the incredible support you'll soon get the flow of things. As a new business we still manage all the email marketing ourselves, and using Klaviyo has been by our side from the start and will be for the foreseeable future and beyond. 5 star.

Klaviyo is the very best email marketing tool available. They also have incredibly helpful staff on hand to help with anything you need. Couldn't be without it, they generate a HUGE chunk of my revenue.

Ein E-Mail Tool, dass einem die wichtigsten Funktionen bietet mit einem wirklich sehr tollem & kompetenten Customer-Support.

We started testing this tool for our site before we went online, and they disabled our account without any notice, you ask for a reason and they send you huge FAQ file and it's your job to figure out why they disabled you. Very unprofessional behaviour. We moved to Omnisend which works perfect. be careful of Klaviyo!

A must-have tool that helps with customer connection and the building of customer loyalty

Becker's Best Shoes

2024-01-12

United States

A must-have for marketing with shopify

There is a big email Google change by Feb 1st, 2024 so various things needed to be done . This time I found the Klavyio team very responsive, sending me help info and answering my questions which was very helpful, as I am not a tecky person at all. Normally Klavyio team answers swiftly, depending how busy they are. I recommend this platform but not always super easy to use for untecky people. At first I got concrete help to set it all up because reading lots of articles of "how to" is not always easy and time consuming when you want direct, things done swiftly.

Thank you for the 5 stars!

A little rocky of a start in the learning process. I think It's a great process but scheduling in time to really understand the interface is important and an investment. Would recommend for serious entrepreneurs

Very awesome! Maura helped me work through a ton of stuff. Everything is working great now!

INCREDIBLE customer service! Fantastic email provider with so many capabilities! Moved from mailchimp and never looked back. Worth every penny. Klaviyo - please keep hiring amazing customer support people as you have been. Wishing you lots of future growth! Just don't let getting bigger get in the way of your fantastic customer support

Using Klavyio since years and the features and support is absolutely great. A big recommendation!

Had some issues with DNS setup and sending domain, but got great help from support and now everything is working smoothly :)

I thoroughly appreciate Klaviyo for its comprehensive features, ranging from the intuitive visual/block email builder to powerful segmentation and automated flows. Over the past year, Klaviyo has played a pivotal role in transforming our email marketing efforts from a starting point of zero to a thriving success. Its user-friendly interface facilitates seamless collaboration within our team and with external content creators. The help conducted by the Klaviyo tech staff year has been particularly beneficial, providing valuable knowledge and insights for our marketing endeavors.

Thanks good help!

Klaviyo is amazing for email marketing, with two major exceptions that negate any positive, to the point that this review is one star. For starters, there is not a way to easily make email templates that work well with both dark mode, and normal email display settings. The second, and far worse issue, is their customer service. I have never in my life experienced worse customer service. There is no way to contact them unless you pay, and even then it is borderline impossible to receive a response. Given that they are the only email marketing service on Shopify that works in tandem with almost every app, I have no choice but to recommend them; but it does not come without a horrendous experience.

I'm just getting to know this app, but I'm already blown away by all the possibilities and the support. I'm on the free plan and have access support via email only, but I get very detailed answers and guidance the same day!

I use this app and choose $60 plan, I sent some mails and SMS, no one open mails, no any use on the business, you can just ignore this app. Why this app good? because they take a lot cost on the marketing!!! I AM VERY ANGRY ABOUT KLAVIYO!!!!!!!! if you need to use it, plz see my words. I chose a plan that cost $60, after one month, I don't need this app, so I remove it, but it never notice me I need to change plan to free, than this app won't charge me anymore, just let me remove it, than, after a month, klaviyo just chage me $60 again, without any any notice, I even do not know why I cost $60, if you still charge me if I don't change to free plan, you should notice me BEFORE i REMOVE IT,!!!!. and it's so complicated to change free plan. I do not use this app long time, KLAVIYO should refund to me, plz solve this problem asap.

Terrible experience with Klaviyo. Not what they used to be. Customer Service took a month to get back to me! 1 MONTH. Can you believe that. They Charged me 3 times the monthly costs (supposedly someone activated this that is not anymore in the account) This should be something only the owner should be able to do! The one who pays the bills. Within hours of getting the charge FOR THE NEXT MONTH, I told them to reverse it. Klaviyo like the bad company they are now (looks like they have to show numbers because they are listed) they didnt care and responded back in a month, that there is nothing they can do. 1. First if you Bill in advance you should refund if someone gets back to you within hours. 2. Only the Account owner should have the power to increase 3x costs. 3. As a serious company you don't need 1 month to answer a customer. If you can use another Email App. Do yourself a favor and don't use Klaviyo. We will be definitely switching.

No integrity. The point of contacts have Zero integrity. Kyle Collingham canceled twice, and on the 2nd time didn't bother to send an email. Then I contacted customer support, and they said they only cared about trouble shooting the product.

Stephanie was great supporting me with my questions!

In-depth articles and helpful chat and live support if needed.

The Klaviyo support team is the BEST support I have ever had for any app - EVER. The wait time is pretty much non-existent and the advisors have always been a massive help. They are extremely knowledgeable in their services and offerings. I spoke to Margot and they were incredibly helpful. 10/10!

Super fast help and answers that fixed my problem straightaway. Even on New Year's Eve.