Reviews for Joy: Rewards & Loyalty Program

Audrey, fast support. Quick fixes.

Joy is a great app, just not the one we require for our use case. The customer service is great. I needed to downgrade and uninstall the app -- Audrey in customer service was a real star (hey Joy, give Audrey a bonus!), she guided me through the entire process.

Tiana & Hana were both very helpful getting my questions answered before launching our loyalty program on Shopify. We feel confident we have all the features we need to be successful for our specific needs, at an extremely pleasing price.

Instant support, Tiana was very quick and very kind. Great app!

I received some excellent assistance from Audrey today, she was able to verify my Shopify store account and provide me with an update to my transactional allowment. This app is really great and a big thanks to Audrey for all your help!

This app is great and CS Audrey helps a lot!

We have been using this app for our three domains and it's been working really well! Customer service is really fast and efficient, both for support and for design changes. Thank you Hana and Tony for your precious help!

Die App hat sehr viele Reward-Features. Der Customer Support ist sehr hilfsbereit und geduldig. Bei meinem Problem konnte mir Lydia mit viel Geduld helfen. Wir nutzen die App in den EU-Store und US-Store. In EU Store haben wir die Sprachen deutsch und englisch. Leider sind die E-Mails nur in einer Sprache möglich. Es ist sicherlich ein Punkt, der abhält die App in Europa-Store einzusetzen. Deswegen ist ein Punktabzug.

Es una aplicación con una interfaz sencilla a utilizar, me gusto solo porque no puedo automatizar correos en cada cierto tiempos.

Just added this program to the store and so far it has been lovely. Had one hiccup but Hana came through and resolved it really quick. Thanks again and hopefully this turns out great as all the other reward apps have not been the best.

Tiana, was great. She answered my questions and fixed my concern. I am pleased.

Assistance super réactive. Merci à Tiana et Toby pour leur aide dans le chat !

Hana was incredibly helpful. I needed the app to reintegrated with our updated theme and it was fixed super fast.

Hana was quick to help and her suggestions were clear and straight to the point.

The experience was great and the customer service Hana was prompt in her responses

Very powerful app with a wonderful support team. Toby and the team took care of our set up problem and offered a solution. We hope to keep working with them for a long time, thank you!

Very useful app with lots of features to meet my needs, I had many questions and Liz was on hand the enitre way helping me get set up and ready to go!

Great help by Prakash

New to the app, had questions and they were answered almost right away. The agent was very helpful.

I highly recommend this app! It's very user-friendly, and I particularly appreciate the excellent customer service provided by Emily. She is incredibly helpful and kind. Thank you!

The Customers Service team is always very prompt to help with my queries. Thank you to Lydia who solved our problem today.

Great customer service. Thanks!

20,000 old orders awarded 1.2 million points worth $37k; Joy Support ZERO! After Joy updated their app, customers called in about dozens of emails awarding them points, for orders they had not placed. In total, the app awarded points to 19,866 archived, old or fulfilled orders, many pre-dating the app install. Customers had a total of 1,171,430 rewards points added to their account worth about $37,000 that they could cash in. The app sent thousands of emails to customers. Joy said this was due to a Shopify error that affected some other app developers too, about Order Update API calls. We think the only apps to be impacted were poorly coded apps that didn’t verify API status updates. We do not believe that every reward app developer and other apps that rely on order status, and all their customers, had these issues. The Joy app should cross-reference any Order Status’s to check if orders are valid, that they are not old, archived, fulfilled. No verification occurred, the Joy app, either due to this Shopify issue or their update, which, we think, is more likely, just gave money away and corrupted the points balances of thousands of our customers. The worst part, Joy offered ZERO support!! They offered no solutions and when we came up with a solution, they would not help us. To resolve the issue, all that we needed was a simple CSV download of all points activities. Simple for any basic web developer to provide. After about three weeks of numerous requests, we got nowhere. They offered NO help!! The Joy app allows downloads of customer balances, and displays point activity. The app will not allow you to download points activity to resolve issues. We spent hours Cutting & Pasting off the app analytics screen because Avada Joy would not give us a download. In conclusion, after dealing with many app developers, the support from these people is non-existent. They may help with small issues on how to use the app but could not offer any support for more in-depth issues. They communicate quickly, but never follow up with updates or manage any issues, basically just paying lip service, saying all the right words, but never actually supporting. We have resolved the issue, without any support from Joy, despite numerous requests. We will be moving apps soon to a developer who offers technical support. The risk with continuing to use the Joy app is that one-day, due to either poor coding resilience in their app; lack of activity and other data download options; very poor technical support; we would have to tell all our customers their points are gone, corrupted, and reset to zero. Either that or pay out $37,000 in incorrect points. EDIT: Update, Joy contacted us and apologised. As the app is good we have upgraded the rating. The issue was related to unarchived orders (auto-archiving interferes with our 3rd party systems). To make this app more robust, we suggested the ability to download point activities and scheduled customer balances backup. With those two items of data, the system can be restored if an issue occurs. We will revisit this review if the app and support improves.

Disappointing. The CS was very helpful at the very beginning. However, due to their unknown technical problem, over 6000 customers accounts were duplicated. New accounts were generated automatically every 2 second and their team was unable to make it stop. After 17 days, the problem is remained unsolved. We've been waiting for their replies day by day and they won't contact you unless you contact them. And when they said the duplicated accounts were deleted, actually that's not true as over 6000 duplicated accounts were still there. Their CS didn't even check before they write to their clients. Truly not recommended. If I haven't launched the programme earlier, I would surely delete the app.

This is one of the best loyalty program I have ever seen , And the customer service (especially Liz) is top tier. If you are looking for customer retention , Definitely you need this app.