Reviews for Joy: Rewards & Loyalty Program

Easy to navigate. Emily was helpful with integrating into Klaviyo.

Excelenteeee!!!! =D

Emily was very helpful

I have worked with Emily to get this app set up she has been brilliant and very helpful love working with Emily today

Joy Support was very patient and helpful with me as I navigated setting up my rewards program. I had a busy day where I was in and out of the chat room, but after a few hours, I got it all set up and we're excited to offer our customers this new feature and to help our business while doing it! I appreciated their help so much. I would definitely recommend Joy.

Esther has been very helpful and responsive with my questions! So far, Joy is integrating well with my theme and was easy to set up. Any issues I did have were resolved within a couple of hours!

Very kindly and professional, solved the problem in a few minutes. App is simple to configurated

This is a very very bad experience for me with the app. Reasons for 1-star review: - The app still has some UI bugs (even in the demo store). And the open with hash URL did not work when put it in the store navigation (I had to reload the page to get the widget opened). - I granted permission for their developer to fix the bugs. And this is when things got really bad. First, they turned on "Auto open the widget" without my approval. The referral pop-up also automatically appeared with a bug that stopped customers from exit the annoying pop-up. - And yesterday, they edited the header.liquid file in my theme. The edit made customers unable to click "Add to cart". This damaged my business. I cannot take it anymore. -------------------------- The support is responsive. But their tech support needs improving.

Abby was great! Patient & helpful and quick responses.

Highly recommended app and highly appreciated the prompt and wonderful support. A loud shout out to WENDY for supporting me. Thank you

He was very kind and gave me easy-to-understand instructions on how to install the app. It's a very reliable app and support system.

Just installed the app and had some questions as I was setting it up. Amazing service. Jasmine and Anivia were great and were able to answer all my questions and even got the developer to correct an image issue. So far I am impressed. The app is easy to set up and I can’t wait to have my customers use it.

staff are really helpful and it's perfect for any beginner

Very good loyality program. Easy do set up and very helpful online chat. Special thank to Esther for her patience with me :D

HYGR

2023-09-21

Malaysia

Excellent support and prompt action from the team. Hana was helping me out on my issue with the importing but all is good now. Kudos to HANA and Gideon!

As our sales come mostly from our brick-and-mortar store, the POS integration is very important for us. It does, and that way we can bring together our online and pos business. Help on setup has been great, Emily was patient, quick and spot-on with the service. Thanks Emily! Great app, great features, great service, now we look forward in boosting our sales thanks to this app.

thank u hana. You were quick and helpful

Emily is great! Great app awesome support

Hana had been an excellent assistant and solved every single one of my issues. Amazing customer support!

Quick and easy to set up and use. Very good live chat function and quick to reply.

Esther and Gideon assist me greatly. Too much apreciated!

Great live chat customer service. Hana was very professional & helpful and nice the entire time.

great and the support is helpful! Thanks

We've just began to set up our webshop so app hasn't been used in action yet, but it was quite easy to customize. We had some issue and asked help from customer support, and we get the solution very fast, within a few minutes! It was to nice that they helped immediately!

love this app <3 especially cs call Haha is very nice!