Reviews for Joy: Rewards & Loyalty Program

A big thank you to Jasmine and William from the Joy Loyalty Program! Right from the start, I was impressed by their professionalism. They were attentive, patiently understood my requests, and, most importantly, helped me accomplish everything I needed.

It's great, provides many options, thanks to Hana for helping me setup easily.

Kevin's service is great, solved my problem, this plugin is very easy to use

Truly professional and friendly support. I was lucky enough to be assisted by Audrey, who was truly professional.

I spoke to lydia i was struggling to implement some features on the app. She was very patient and helped me with implementing what i required. I am very happy.

Thank you so much for your rating! We’re thrilled to hear that you had such a positive experience with our support team, especially with Lydia. It’s great to know that she was able to guide you through the setup process effectively. If you need any further assistance or have any more questions, please don’t hesitate to reach out. We’re always here to help!

Having previously used another loyalty program a year or so ago - until it priced itself out of our reach - I knew exactly what we wanted, and when it came down to features for the cost, 'Joy' was a clear winner for us. There are plenty of options to tailor a rewards program to your liking and to get the design just right for your site. There's an easy-to-follow step-by-step process and plenty of documentation to help you set it up. But, if you prefer to have it done for you, support will happily do that. I preferred to try to do it alone, but there was just one element I couldn't get to work on, and finally I had to contact support. Kevin was brilliant, he completely understood what I was trying to do and came up with a fix in next to no time. In conclusion, I couldn't be happier with this app and the support I received.

Fantastic apps, in just a few minutes from installation and already live online, customer support always available and sweet with customers, the operator Tracy is a guarantee, she was able to listen and fulfill my requests in a few minutes A thousand thanks Armando

great app and the asistent tiana was great and helped me in everything i needed

The app is simple to use and good for our strictly POS usage. It is not perfect as it seems more geared towards shopify stores that also use a website. Our business is strictly 'brick and mortar' so there are a lot of features we do not use. However the support is fantastic. We have worked with Lydia on a few different issues and she is always very helpful and patient!

Assistenza meravigliosa! Velocità di risposta molto elevata! Lydia ha risposto a tutti i miei dubbi e le mie domande, guidandomi nella completa configurazione! Estremamente preparata e professionale! 10+

Service is very pleasant.

Overall great app. Customer service is quick, responsive and personable (thanks, Prakash!) Sometimes the POS integration is a bit buggy, but Shopify makes so many updates I imagine it's hard to keep things running smoothly. Love their new analytics, it seems like this team is working very hard to expand the app's capabilities.

Très réactifs et de bonne aide, merci !

Pamela was extremely helpful in getting our ap set up. She helped with importing our customers and points and helping navigate the app to set it up for use.

Thanks to Audrey for all her help. Made it all very easy to navigate.

The support team responds quickly to any issues, which is very reassuring. I highly recommend this app. Thanks, Mia san!

great support, very helpful, tiana was great

Your team has been very helpful with getting the Joy program up and running. Thank you to everyone who helped us work through our issues.

Joy is helping building loyalty for our brand. I'm currently using the free version, and still it's super complete and customizable. I contacted the customer service twice, and both times they were super friendly and helpful! I 100% recommend this app, and look further to try the full version.

So happy I got the support I needed, thank you alot Liz for the best support. really easy app to setup and to get them extra sales. Keep it up :)

Easy to use and live chat is always helpful, I spoke with Tiana and she was great!

Absolutely great app. everything i need and a lovely support from audrey and raymond! would even give 6 stars!!

quick response and keen to help.