Reviews for Joy: Rewards & Loyalty Program

Lydia and William were of great help getting app set up perfect for my website!

Esther and Anivia were both very helpful and efficient.

Easy to install and when i had a slight issue Emily was fast, responsive and solved it for me in minutes! looking forward to observing how my customer base interact with the loyalty program. Thanks so much

Gosteiiiiiiiiiiiiiii muito do aplicativo ele dar novas perspectivas aos clientes, fui atendido me orientaram muito bem. A atendente foi a Hana e fico bastante grato!

Awsome customer support. Need some translations to czech language- Esther really helped me out.

I am new with shopify and I am eager to use this app on my store. It is a great tools to increase sale and they offer FREE plans to for those who just started out. They have great customer support. I get help from Emily as I set up this app. Thank you Emily. Really recommended!

Hana supporto veloce preciso e piacevole Felice grazie a lei

App works as good as any other loyalty program but at a fraction of the cost. Emily was very helpful in setting up the App to use with existing customer data so that all my customers were able to keep their points they've earned over the years.

great app for Shopify a must-have app in every store and Jasmine support is super helpful

This loyalty program is simple and easy to install. Still, I have to contact their customer service team via chat from time to time and they respond immediately and are helpful. My recent concern was about the timing to start and wanted to delete previous records of the points and Hana helped to delete the history and set up the rewards on the site. So finally enabled and up and running!

So we just started using this app and of course had questions. Absolutely love how quickly I was responded to. Look forward to the quick customer service and perks of this app.

I worked with two support members and they were outstanding in helping installed the App. Thank you so much Avada.

Really great customer service, very responsive and quick. New to using the app, but so far I love it! Lydia is fantastic and very helpful!

While searching for a new loyalty program i found Joy. Joy offers a lot of great options, previous costumer data is easy to upload and they offer a referral program in their free package and changing from my old program to joy even made my site faster! While setting up the program i bumped into some minor problems (coused by me not understanding what the app supposed to do haha) but i got great and fast help in the chat with Prakash (at almost midnight for me, amazing!) soving everything in no-time!

Great sevice from the abby

Good Dog People™

2023-10-04

Singapore

i've been trying to hold off this 1-star review for the longest time. the app is buggy (tons of them - functions, billing, points allocation, etc), the folks do not communicate internally and their proficiency in english is so bad that it baffles me. we migrated our loyalty program to this app in july 2023. in other words, we did a batch loyalty points import. now we have customers reporting that they have lost their loyalty points prior to the migration in july 2023, which means the points they have accumulated with us before july 2023 were lost during the migration. after 6 long days speaking to multiple people in the team (jasmine, abby, wendy and sunny), i was made to repeat and explain the issue 6 times, yet still getting the same response each time i ask for an update: THEIR APP DOES NOT ISSUE POINTS FOR ORDERS PRIOR TO OUR MIGRATION. sunny is the only one who understands what the issue really is but she does not communicate with her team and she's only available intermittently. the rest of the team don't get what the issue is. i am not asking their app to issue points for orders prior to the migration. i am reporting that points accumulated before the migration is lost and not accounted for. their proficiency in english is so bad that i am not even sure how to take this forward. please don't waste your time on this app. it's cheap but it'll cost your business. you literally pay peanuts, and get monkeys.

Es sencillo de configurar, además te dan apoyo inmediato. Gracias a Esther que resolvió mis dudas rapidamente.

Shopify apps are challenging for me, but Esther guided me through! She was very patient with my questions and provided one step ahead customer service. Thank you!

I want to say Joy is a joy to use and is very helpful. I want to say a big thank you to Hana for your amazing help, you were a joy and pleasure to work with!

I had a great experience with avada’s customer service. I contacted them through their website and got a reply from abby within seconds. She was very friendly, professional, and helpful. She answered all my questions and resolved my issue quickly and efficiently. She even help me reach the tech team to do my free plan problem. I was very impressed by her efficiency. She made me feel valued and satisfied as a customer. I would highly recommend avada and abby as the CS to anyone who needs a shopify app service online. Thank you, abby, for your excellent service! Perfectly done!

I have just installed the App. The customer service team (Emily) was helpful in getting the widget set up.

Very easy to use app! Love the layout and being able to offer this to my customers! Really nice Customer Service as well! Highly recommend! Hana was very helpful and quick.

App is great and support is better!

Customer support is really great, Hana, Esther, and others respond quickly and clearly. The app is good and offers 250 orders/month for free, which is great for my small business. I wish that there were more options to differentiate rewards tiers, but its ok for now. I would also like to be able to display the rewards details on a page on my site instead of just the widget.

Just started using the he application to test the loyalty program on my e-shop. I was helped by Sunny et Gideon in the customization of certain functions of the app! Very good customer service ! I have the free plan to start and they adapted some of my requests and set up my store very quickly. Very easy to set up on my shopify store, I recommend this application !