Reviews for Joy: Rewards & Loyalty Program

I've been using this for about 2 years. Great app for a loyalty rewards program. Hana and Tracy were very helpful when I needed some support. thank you!

Hana is so good! She solved my problem!

my experience with Prakash on chat was good. I received the answer to my questions.

Just installed the app amazing tech amazing UI and amazing support love the app and team

Customer support is awesome, programme is so versatile. Esther from the customer support is so helpful and friendly!

Liz and Hana really help me getting through the installation process plus some adjustments. Best support I've ever had so far.

Emily provide very quick response to assist us to move the Reward Icon by 20-25pixel. Great service, great program. And hoping the pricing remains affordable.

Great platform, great PERSON - Hana, thank uoy for your help.

quick support

Lydia est rapide et efficace elle résout tous mes problèmes en un rien de temps

Ester was very helpful in answering all my questions!

Initially, we loved this app. My customers were thrilled to have access to collecting points and redeeming them with coupons. After only a short period of time, my app stopped working completely. Customers no longer were collecting points and we could not target the cause. I contacted customer support via email- because there is no quick and easy access to support- and began the process to try to correct the issue. I start the process of correction and then am ghosted by all members. In which I then have to begin the process all over. I am paying for this service and unable to use it. My screen is completely blank so I cannot even cancel my subscription. I am extremely frustrated with this company and will never recommend. Over a month of trying to resolve and/or cancel this issue and no one has offered to complete the task of helping me, or even cancelling the subscription. Do not get this app. They’re junk.

great customer service - always happy to help

Very good and fast support team, Audrey especially does her best to find quick solutions to various problems!

awesome customer service, easy to navigate around the app

Liz was vey helpful and answered all my questions smoothly

Prakash was super helpful, really good experience resolving my issue

I asked customer service questions about some functions and modifying widgets, and customer service Esther answered my questions very patiently.

I would recommend this app and Hana is the best customer supoort executive.

Wonderful app. It has all the functionalities I want under one roof. Our customers are also happy since we switched to Joy. The support team is really responsive and fixed the issues which I was facing. The handoff between their team is spectacular and seamless. A special thanks a lot to Abby, Gideon, Lydia, Hana, Toby, Esther and Emily for their help. They were proactive in providing a solution. Recommend this app to all

great service by Hannah, very prompt in getting back to me

Hana was very polite, quick, and helpful.

Great support from Liz. Quickly resolved my issue.

Thank you Audrey for the great support.

Great experience, they solved my problem super fast. Tracy and Esther both knew how to handle my technical issue in the best way.